国际著名酒店安全部程序（英文）Crowd control

精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料POLICYANDPROCEDURESSecurityDIVISION:RMSDEPARTMENT:SecurityCODE:04–10–020DATE:APPROVEDBY:MDREVISION:SUBJECT:CrowdcontrolPOLICYItourpolicythatallemployeesshouldbeawareoftheirresponsibilitiesintheeventofacivildisturbance.PURPOSEThepurposeofthispolicyistoensurethesecurityandsafetyofthehotelguests,staffandassets,andtominimizeanydisruptiontoHoteloperations.PROCEDUREFortunately,riotsandcivildisturbancedonotoftenoccur.However,therewillfromtimetotimebeseveralpublicevents(e.g.ChristmasEve,FireworkDisplay,June4,March7……)whichmyattractlargecrowdwgothevicinityofmonitoringthecrowdsituationwithassistanceofconciergestaff.Attentionwillbefocusedonprotectingthebuildingandsontrollingtheentrance.Tominimizetheentrance-Oneforthestaffandonefortheguestonly.Toenhancethepatrolsofallpublicareas,andpayspecialattentiontobreakableitemssuchaswindows.Oneofthesecuritystaffonpostintheupperfloortoobservethemovementorcrowd.Ifnecessaryl,hotelvehiclesshouldbemovedtoamoresecurearea.(e.g.nearbythemulti–storeycarpark).Ifisnotallowedtoparkanyvehiclesinthedrivewayforpreventinganydamages.Page1of2精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料POLICYANDPROCEDURESSecurityIfanyunforeseencrowdgathers,informallDeptheads.SUBJECT:`CrowdcontrolCODE:04–10–020DependinguponthemoodoftheRDMmaynotifyallthehotelguestsbyanoticeboardwhichadvisingthegueststostayinthehoteluntilthecrowdhasdispersed,-forsafetyreasons.Ifnecessary,theHumanResourcesManagermaydecidetooperthestaffcanteenforoff–dutystaffstayinginthehoteluntilthecrowdhasdisappeared.