国际著名酒店安全部程序（英文）Drunkardness

精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料POLICYANDPROCEDURESSecurityDIVISION:RMSDEPARTMENT:SecurityCODE:04–10–017DATE:APPROVEDBY:MDREVISION:SUBJECT:DrunkardnessPOLICYToestablishapolicywhichenablesstafftodealwithsuchinstanceswhichoccurwhentheyareonduty.PURPOSEToensurethatanyperwoninadrunkstatedoesnotitanywaydisruptthehotelsoperations,andifoperationsarebeingdisrupted,thepersonbedealtwithitthecorrectmanner.PROCEDUREIfadrunkendoesnotcauseanydisturbancetootherguestsorhoteloperations,SecurityorOutletstaffwillonlytakeanoberservationalposition.Also,alcoholicdrinkwillnotbeprovidedtotheguestagain.Iftheguestisfoundtobeoutofcontrol,thezsecurity,A/Mandoutletstaffwillberesponsibleforsendingthereunkardtoback–of–housebyawheelchairASAP.Incasethedrunkardisourroomguest,he/shewillbesentbacktohis/herroom,ifpossible.Toinformhis/herroommateorthetourguide.Toremoveawayallalcoholitemsfromhisroom.Ifnecessary,thehoteldoctorwillbepagedforassistance.EmergencyProcedures–DrunkennessIfadrunkerisanoutsider,checkifhe/sheisbeingaccompaniedbyfriends,securitypersonneland精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料dutyAssistantManagerwillassistthemtoleavehotelpremisesaftersettleingthebill.Page1of2POLICYANDPROCEDURESSecuritySUBJECT:DrunkardnessCODE:04–10–017Ifadrunkisalone,securitypersonnelandAssistantManagershouldgethim/heroutofthepublicarea,thentrytofindouthis/heridentification,trytoinformhis/herrelativestoescorthim/heridentification,trytoinformhis/herrelativestoescorthim/hertoleavethehotelandsettlethebill.Ifnecessary,DutyManagerwilldecidetocallanambulance.Ifadrunkinsistsondriving,makewureourcarjockeydrivestheguestscaroutofourhotelpremisesbeforewehandhis/hercarover.Ifadrunkisfromthemiliary,themilitarypolicewillbeinformed.Page2of2