国际著名酒店安全部程序（英文）Evacuation procedures

精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料EMERGENCYMANUALPolicies&ProceduresDIVISION:RMSDEPARTMENT:SecurityCODE:DATE:APPROVED:MDREVISION:SUBJECT:EvacuationproceduresPOLICY/PURPOSEToensurethesafeandorderlyevacuationofallguestsandemployees.PROCEDURE1.ThedecisiontoevacuatethehoteloraportionofthehotelwillbemadebytheHotelManager,theAssistantManager(CFW)ortheFireBrigade.2.Fireevacuationmustproceedwithouttheuseoflifts.3.OncetheexistenceofafirehasbeendeterminedandifevacuationisrequiredtheChiefFireWardencontactstheOperatorandstatesthelevelstobeevacuatedand/orthelocationofthefire.4.TheOperatorcontactstheFireBrigadeandthencallsorpages,theLiaisonOfficer,FloorWardens,SearchOfficer,andBellCaptaintoassembleatthebelldesk.TheOperatorwillthenplaytapeorbroadcastmessageasinstructed.5.TheLiaisonOfficeraccountsforandrecordsallFloorWardensandSearchandEscortOfficers.6.TheLiaisonOfficerlocksoffliftsatgroundfloorandissuestwowayradios,emergencykeys,chalk,andtorches.7.Thefireteam(FloorWarden,3SearchOfficers,2EscortOfficers,FireCrew,andLiftOperator)takesthefireservicelifttolevelbelowthatofthefireandproceedsviathestairwelltothereportedlocation.ROOMSDIVISION精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料Page1of12EMERGENCYMANUALPolicies&Procedures8.ThefireteamreportstotheCFWandondirectioncommenceEvacuationprocedures.精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料ROOMSDIVISIONPage2of12EMERGENCYMANUALPolicies&ProceduresSUBJECT:EvacuationproceduresCODE:9.Workinginteamsoftwo,SearchOfficerscheckallguestroomsandmarkthedoortoindicatethattheroomhasbeenchecked:INOUTAsinglechalkmarkindicatessearchesinroomAcrossindicatessearcherisout10.TheFloorWardenreportssectioncleartotheCFW.11.TheFireteamthenproceedstotheassemblyarea.INDIVIDUALPROCEDURESChiefFireWarden(CFW)TheCFWwilltakeoverallcontroluntilthefirebrigadearrives.AllmanagementandemployeeswillrespondasdirectedbytheCFWinacalmandefficientmanner.TheCFWwillcarryoutthefollowingprocedure:1.UponnotificationofthefirealarmproceedtothefloorlocationwiththeInvestigationOfficer(IO).Ensurethata1.5kgextinguisher&torchiscollectedandcarriedtothescene.2.Acknowledgethealarmandnotethelocationasidentifiedbythefirepanel.3.ProceedtolocationwiththeIOanddeterminewhetherornotthereisafire.4.Incaseofafalsealarm,informtheTelephoneOperatorandLiaisonOfficer(LO).精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料HOTEL–ROOMSDIVISIONPage3of12EMERGENCYMANUALPolicies&Procedures5.Whereafirehasbeenidentifiedsoundthenearest“breakglass”alarm,requesttheoperatortoinformthefirebrigadeandtoactivatethegrouppaginglistasperthe精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料ROOMSDIVISIONPage4of12EMERGENCYMANUALPolicies&ProceduresSUBJECT:EvacuationproceduresCODE:“CommunicationListforEmergency”.TheLOisthennotifiedonextension“6345”.TheCFWshouldadvisebothpartiesofthelocationandextentofthefire,andthelevelofevacuationrequired.6.Ifevacuationisrequired,meettheFloorWarden(FW)andSearchandEscortOfficersastheyarriveonthescene.7.Directtheevacuationprocedureensuringguestproceedviathefireexittotheassemblypoint,i.e.outsidetheEntranceoftheAlliedKajimaBuildingonGloucesterRoad.8.Oncetheevacuationiscompleteensureallmembersofthefireteamdepartthehotel.InformtheTelephoneOperatorandLiaisonOfficertoevacuateifrequired,thenproceedtotheassemblypoint.INVESTIGATIONOFFICER(IO)TheIOisresponsibleforassistingtheCFWinperformingalldutiestoensurethesafetyofhotelguestsandemployees.InadditionifsafetodosotheIOwillextinguishthefire.TheIOwillcarryoutthefollowingprocedure:1.UponnotificationofthefirealarmproceedtothefloorlocationwiththeCFW.Ensurethata1.5kgextinguisherandatorchiscollectedandcarriedtothescene.2.ProceedwiththeCFWtoinvestigatethelocationasidentifiedbythefirepanel.Determinethenatureofthealarm.3.Inthecaseofafalsealarm,underthedirectionoftheCFW,resetthealarmpane.4.Incaseofafiresoundthenearest“BreakGlassAlarm”,andensuretheCFWisabletoinformallparties.5.Ensurethesafetyofguestsintheimmediateareaandthenputoutfireifsafetodoso.精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料ROOMSDIVISIONPage5of12EMERGENCYMANUALPolicies&Procedures6.Ifevacuationisrequiredassumeleadershipofthefirecrew,andawaitassistingofficer.精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料ROOMSDIVISIONPage6of12EMERGENCYMANUALPolicies&ProceduresSUBJECT:EvacuationproceduresCODE:7.Proceed,withcontainingtheFire,assistingFloorWardens,untilallguestsandemployeesareevacuated.8.Evacuatetotheassemblypoint.LIAISONOFFICER(LO)TheLOwillcontrolthelobbyarea,thepassingofinformationtoguests,thedispatchoftheFloorWarsens,SearchandEscortOfficerstothesceneandthegreetinganddirectingoftheHongKongFireBrigade.1.UponnotificationofthefirealarmproceedtothebelldeskandawaitfurthercommunicationfromtheCFW.2.Ifadvisedoffalsealarmnoteincidentinthesecuritylogbook,recordingtime,locationandcauseofincident.3.Ifadvis