国际著名酒店安全部程序（英文）Robbery and burglary

精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料POLICYANDPROCEDURESSecurityDIVISION:RMSDEPARTMENT:SecurityCODE:04–10–016DATE:29.09.92APPROVEDBY:MDREVISION:SUBJECT:RobberyandburglaryPOLICYToensurethatsecuritystaffknowtheprocedureswhichbestensurethattheyareatthesceneofthecrimeassoonaspossible,knowingtheirresponsibilitiesanddutiesuponarriving.PURPOSETohaveclearguidelinesastowhatthesequenceofeventsshouldbeintheeventofsuchanevent.PROCEDUREGoldenRules:-Whileencoungeringanyrobberyorburglarycases,themaindutyforthestaffistoprotecttheirownlifeonly.Itisunnecessaryforthestafftofightwiththerobbersunlesstheyareinpositionsafely..Trytomemorizethecharacteristicsoftherobbers.(e.g.build,age,height,nationality,sex,characteristics,weappons,no,ofrobbers,andthedirectionandtransportationforescape)Ifpossible,trytocalloperatorfornotifyingtheG.M.,A.M.,SecurityandtheconcerningDeptsatonce.Whenthesecurityteamreceivesthecallandconfirmstherobberyisstillinprogess,thecontrolroomstaffmusttrytousetheC.C.T.V.forrecordingthefacesandtheescortrouteoftherobbers.Othersecuritystaffmustrushtothescenefromatleast2channels.Theyhavetocordonoffthescenesoastominimizetheunnecessaryfrightandinjuryoftheguests.Thesecuritymustcallthepoliceatonceandtheninformthebellboywhoshoulddirectthepolicetothesceneandtrytoprohibitthepressenteringthehotelpremises.Page1of2精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料POLICYANDPROCEDURESSecuritySUBJECT:RobberyandburglaryCODE:04–10–016Whenthesecurityteamreceivesthecallandconfirmstherobbershaveleft,theymustrushtothesceneandcordonoffthescene.Also,theymustensurenobodycanapproachthescenethereforeevidenceand/orfingerprintscannotbedestroyed.Theconcernedpartiesmuststayinthehotelfortheinvestigationbythepoliceandsecurity.Foranyinjuries,first–aidtreatmentmustbeavailable,dependingonthepolicyofInjury.Page2of2