国际著名酒店安全部程序（英文）Suspected skipper

精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料POLICYANDPROCEDURESSecurityCODE:04–10–023DATE:29.09.92APPROVEDBY:MDREVISION:SUBJECT:SuspectedskipperPOLICYItisapolicyofthisHoteltominimiseanylossforthehotel.PURPOSEThepurposeofthispolicyistoensurethehotelcantaketheimmediateactionwhenthesuspectedskipperisfound.PROCEDUREAnystaffwhofindsthesuspectedskippermustinformtotheirsuppervisorandthesupervisormustimmediatelyreporttotheSecurityDepartmentwhenfound.Thenormalcharacteristicsoftheskippersasfollowings:-Possessingonlyafewpieces,ornoluggage.Movingoutalltheluggagefromtheroombeforecheck–outdatewithoutpriornoticetohotel.Payingdepositbychequewhichisrejectedbythebank.LongStayguestsfailingtosettlethepaymentontheduedateduringpaymentperiod.TheA.M.istocarryoutandcheckthefollowing:--Roominspectionwithsecurity-Reservationcorrespondence-Methodofpayment-Transportation&baggagerecord-ExpensesonourhotelTheresultoftheinvestigationmustbereportedottheFrontOfficeManager&CreditManagerwhohavetotakethenecessaryaction&makethedecisionsattheearliestpossibletime.精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料Page1of2POLICYANDPROCEDURESSecuritySUBJECT:SuspectedskipperCODE:04–10–023e.g.Todouble–locktheguestroomenablingthehotelmanagementcaninterviewwiththeguest.Toincreasethecreditapprovaltosameastheguest’saccount.Ifissuspectedthattheguesthasdepartedfromthehotelwithoutsettlingtheaccount,theRoomDivisionManagerandFinancialControllershouldadviseonfurtheractionstobetaken.e.g.ToinformtheHotelAirRepresentativetocheckiftheskipperhasleftHongKongviatheairport.Totransmittherelevantinformationtootherhotels.Toreporttothepolice.