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客户订购多种产品，卖家发邮件确认产品订单Dearbuyer，Thankyousomuchforyourgreatsupportonus.Wehavereceivedyourorderof“XXXXXX”.Wewillworkonyourorderasap,wejustwanttoconfirmtheamountofthecompass,didyouorder10pcs?Ifnothingiswrong,wewillshipthemasap.BestRegardsSeller’sname译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？如果没什么问题，我们会尽快发货。客户因订购的商品大小不合适导致退货Dearbuyer，Thankyousomuchforyourgreatsupportonus.Sosorryfortheinconveniencethattheswimmingsuitdidnotfityou.Willitbepossibletogiveothersasagift?Orhowaboutwemakeyouapartialrefundasawaytomakeupforthis?Justsuggestion,ifyouinsistonreturningitback,wewillgotothefurtherstep.Waitingforyourreply.BestRegardsSeller’sname译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？只是建议，如果您坚持要退货，我们会跟进下一步。我们等待您的回信。卖家发错地址Dearbuyer，Thankyousomuchforyourgreatsupportonus.Whatabigmistakewemade!Sorry,butwillyoustillwanttheitems?Ifyes,wewillresendyouimmediately,ifnot,wewillmakeyouthefullrefund.Waitingforyourreplyandhopeyourkindunderstanding.BestRegardsSeller’sname译文：亲爱的顾客，非常感谢您对我们的大力支持！我们犯了很大的失误。很抱歉，不知您是否还需要这个产品。如果需要，我们会立刻重新发货；如果不需要，我们会全额退款。我们等待您的回复，并希望获得您的理解。卖家发货到达时间Dearbuyer，Thankyousomuchforyourgreatsupportonus.Usuallyittakesabout7-12daysfortheitemtoreachyou.Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.BestRegardsSeller’sname译文：亲爱的顾客，非常感谢您对我们的大力支持！一般情况下，7-12天内您便会收到货物。如有问题，请随时联系我们，我们会尽快将货物送达。卖家发货后，要求客户写反馈Dearbuyer，Thankyouverymuchforyourorder!Wehaveshippedthegoodsanditwillarriveatyoursidesoon.Hopeyoulikeit!Andwearelookingforwardtoyourfeedback.Haveaniceday!BestRegardsSeller’sname译文：亲爱的顾客，非常感谢您的订单！货物已发出，您将会很快收到。希望您会喜欢！我们期待您的反馈！祝您今天愉快！亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板Dear—Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.Wewillcontactthepostofficetofindouttheproblem.Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouasap,ifnot,wewillmakeyoutherefund.Waitingforyourreply.Anyinconveniencehopeyourkindunderstanding.Bestregards亚马逊的商品被跟卖，发警告信的邮件模板。Hello,Wehavenoticedthatyouarenotauthorizedtosellthiscardknifeandyouhavelistedthisparticularitem(ASIN:B00GICPZT0)whichissoldexclusivelybythebrandauthorizedsellers.Pleaserefertoourattachment.Pleasesendtheconfirmationtousafteryouremovetheproductasissuedfromyourlisting.Ifyoudonotcomplywiththesedemands,wewillhavenonoticebuttoclaimwithamazon.comsellerperformancedepartment,whichwillseriouslyimpactyourAmazonsellingprivileges.Pleasehandleandreplyusassoonaspossible,otherwisewewillcomplaintsandamazon.客户询问货物的trackingnumber或者有没有发货，给客户的回信邮件模板DearCustomer,Thankyouforcontactingusregardingyourinquiry.Ordersareshippedwithintwodaysaftertheyareplaced.Usually,weareabletoshipordersthenextday.WeekendordersareshippedonthefollowingMonday.Pleaseallow3-9businessdaysaftershipmentfordelivery.YouwillreceiveashippingconfirmationemailfromAmazonwhentheshippinginformationhasbeenuploaded.Yourpatienceandunderstandingaregreatlyappreciated.Ifyouhaveanyotherquestionsorconcerns,feelfreetocontactus.Bestregards买家以不想要为由要求退货，卖家接受退款请求，给买家回信的邮件模板Dear—Thankyouforcontactingusregardingyourinquiry.Yourreturnrequesthasbeenapproved.YouwillbereceivingareturnshippinglabelandRMAinstructionsviaAmazon.Pleasebeadvisedthatthereturnshippingcostistheresponsibilityofthebuyer.Theinitialshippingcostcannotberefundedanda25%restockingfeemaybeappliedifthemerchandiseisusedordamagedvisually.Also,pleasemakesurethatthecorrectmerchandiseisbeingshippedus,(seller’sname).Weareasellerbythenameof(seller’sname)onAmazonandwewillonlyacceptreturnsofourmerchandise.Ifmerchandisepurchasedfromadifferentsellerisshippedtous,wewillneedtoshipthemerchandisebacktoyouandwewillalsoaskyoufortheshippingcostincurred.Weappreciateyourcooperation.Bestregards买家已经下单，货已经发出去了，但在网上没有查到物流信息，买家发邮件来查询这件货的情况，回复买家的邮件模板。Dearcustomer,Sorryfordisturbingyou,wetrackedyourshipping.Theshippinginformationmaynotupdatesoprompt,couldyoupleasekeepyourpatienceandwaitforafewmoredays?Wewillkeeptrackingforyou,anynewswewillinformyouasap.Yourunderstandingwillbehighlyappreciated.Bestregards买家没有收到货，发邮件询问情况，回复邮件的模板。Dearcustomer,Sorryfordisturbingyou,wetrackedyourshipping.Thepackageisnowonthewaytoyourplace(itisnowreachingyourlocalpostoffice).Internationalshippinginformationmaynotupdatesoprompt,usuallyittakesaround7-15daysforshipping.Couldyoupleasekeepyourpatienceandwaitforafewmoredays?Wewillkeeptrackingforyou,anynewswewillinformyouasap.Yourunderstandingwillbehighlyappreciated.Bestregards