商务英语口语与实训LearningobjectiveBackgroundinformationLearn&practiceContentsCheck-inModelITicketreservationSpecialSituationSecurityinspectionCustomsclearanceDepartureattheairport1.Newwordsandnotes2.Usefulexpression3.ActivityLearningObjectivesBackgroundinformation•Whatisthepurposeofsecurityinspectionbeforeflying?•Whatisthegeneralprocessofsecurityinspection?•Whatkindofemergencythatmayhappenbeforeyourboardingattheairport?Task1Check-inattheairportTask2Task3Task4Learn&practiceSecurityinspection&CustomclearanceSpecialsituationTicketReservation123TaskThreeNewwords¬esUsefulexpressionActivitySecurityInspection/SecurityCheckCustomClearanceWaitingRoomWaitingRoomforVIPBoardingGateArch/SecuritygateX-rayscannerContrabandUsefulexpression1.Pleasesetdownyourbelongingsandstepthroughthemetaldetector/securitygate.–请您拿出随身物品,并通过金属探测器/安检门。2.Justmakesureyoudon’thaveanyliquidwithyou.–我只是要确定你没有携带液体。3.Pleaseputyourcarry-onluggageontheX-raymachine.–请您将随身行李放在X光检查器上。4.Isthisthecounterfortaxrefunds?–请问是在这里办理退税吗?5.Iwouldliketoapplyfor/claimataxrefund.–我要办理退税。6.Youhavetopaytheairporttaxonthesecondfloorandgetthereceipttogothroughcustoms.您必须去二楼柜台付机场税,凭单据才可以出境。Activity•Readdialog1and2andanswerthequestionsbelow:•HowdoesWangMei’shandbagbechecked?•Whydidthealarmbellringwhenshewentthroughthearch?•Canwetakeplantsalongwithusontheplane?Andpleasegivesomeexamplesofthecontrabandontheplane.Activity•Watchavideoandmakeasimilardialogaccordingtoyourselves.ActivityEnjoythevideobelowandtalkaboutthedon’tsattheairport.123TaskFourNewwords¬esUsefulexpressionActivityBrazilTransferDutyfreeshopSouvenirCosmeticcounterPerfumeUsefulexpression1.YouhavetotransferatTokyoandthatplanewilltakeyoutoSeattle.您必须在东京转机,然后将飞往西雅图。2.YoumusthavethreetransfersaltogetheratBeijing,SeoulandSeattle.•您总共需要转机三次,北京、首尔和西雅图。3.Youattention,please.FlightBA348fromLondonwillbeonehourlateonaccountofabigfog.旅客们请注意,由伦敦飞来的英航348次班机因为大雾天气,将要晚点一个小时到达。4.Ladiesandgentlemen.Duetoweatherconditions,allflightstoHongKongwillbedelayed.Wetrulyregrettheinconvenience.Thankyouforyourcooperationandpatience.Wewillinformyouofthenewdeparturetimeassoonaspossible.各位乘客请注意,由于天气原因,所有飞往香港的班机将延迟起飞。对各位旅客造成的不便,我们深表歉意。感谢各位旅客的配合及耐心等侯,我们会及时通知新的起飞时间,谢谢。5.MayIhaveyourattention,please.BritishAirwaysflightnumberBA123toLondonisnowcanceled.AllpassengerswillbetransferredtoflightBA138leavingat7:20p.m.Allpassengerspleasegotoourmaincountertohaveyourseatsre-assignedandthenproceedtogateA34forboarding.Thankyou.各位乘客请注意,英国航空飞往伦敦的BA138班机已经取消,所有要搭乘此班机的乘客,将改乘晚间7:20起飞的BA138班机。各位乘客请至本公司柜台重新领取新的登机牌,并前往A34登机门登机。谢谢。Pairwork•Readdialog2and3inpairs.•Makesimilardialogsinpairs.Role-play•Situation:Nancyiswaitingatthewaitinglounge.Butshefeltalittleuncomfortable.Somemedicalserviceofficersarecheckingthepassengers'temperature.•CueCardAYouare:Nancy,22yearsold,overseasstudentwhowantstoflytoTokyoforfurtherstudy.SheisatBeijingCapitalAirportEntry-ExitInspectionandQuarantineBureauServiceCenter.–CometotheQuarantinecounter–Offertherelatedcertificatestotheofficer–Checkthetemperaturebythemedicalstaff–Betoldtoreceivethemedicalcureandwasrefusedboarding•CueCardBYouare:Medicalstaffoftheairport–Greetthepassengers–Checkthepassengers'temperature–FindNancy'stemperatureisabout38centidegreewhichisabnormal–RejecttheboardingandaskNancytogotothehospitalforfurthercure.Homework•Presentation•Topic:–Whatcanyoudoifyourflightwasdelayedorcanceled?