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1)Wordsandexpressionsfordailyuse(日常用语)after在…之后assure保证about关于……afraid害怕against与…相对的anything任何事beg乞求before在…之前behind在…后面begin开始bitter苦的bother打扰book书，预定ceiling天花板clock钟congratulations祝贺Christmas圣诞color颜色complaint投诉call呼叫，电话dark黑的，暗的discount折扣direction方向downstairs下楼day天，日子date日期delicious美味的end终点enjoy喜欢，享受excuse借口for为……fully满的greeting问候good好的guest客人give给get得到，达到go去half半how…怎样hotel酒店happy高兴，快乐的hope希望house房子hot热的here这里hour小时help帮助have有it它interrupt打扰know知道think想like喜欢leave离开last最后的，最近的light灯，淡的long长的left左边meet认识massage按摩message信息mind介意，思想madam女士may也许minute分钟matter事件，麻烦month月meal餐number数字name名字night夜晚nice美好的now现在的on在…之上order点单pardon原谅，重复point点percent百分比past过去的pleasure愉快，荣幸quarter一刻，季度regulations规章report报告right对的，右边的room房间second秒，第二stay停留same一样的season季节sweet甜的sour酸的salty咸的signature签名sign信号，签side边see看见service服务step脚步，台阶smoke烟，抽烟sir先生tell告诉table桌子this这个that那个turn转弯tour旅行today今天tomorrow明天time时间too也…taste品尝，品位terrible糟糕的take拿，取upstairs上楼week星期weekend周末way路worry担心will将…wait等待welcome欢迎weather天气yesterday昨天year年2)Greetings问候Howdoyoudo!Goodmorning/afternoon/evening!Howareyou(doing)?Nicetomeet/seeyou!WelcometoHongfuHotel!3)Asking&inquiring征询用语Wouldyouliketoleaveamessage?您需要留口信么？Ibegyourpardon?您能再说一遍么？Whatdoyouthinkofourservice?您觉得我们的服务怎么样？MayIknowyourname/roomnumber?能告诉我您的名字/房号么？MayItakeyourordernow?现在可以点菜了么？MayIhaveyoursignatureplease?/Pleasesignhere.请签字。4)Arousingattention提醒用语Mindyourstep.请走好。Afteryou.您先请。Pleasedon’tleaveanythingbehind.请带好您的随身物品。Pleasedon‘tsmokehere.这里不允许吸烟。Hereyouare.给您。Beawareoftheceiling,sir.小心头顶，先生。5)Expressinggoodwishes祝福用语Congratulations!祝贺你！MerryChristmas!圣诞快乐！Happynewyear!新年快乐！Haveagoodtime!祝您愉快！Haveanicetrip!祝您旅途愉快！Enjoyyourstay！祝您住宿愉快！6)Servicesentences服务用语I’matyourservice.乐意为您效劳。Excuseme.打扰了。MayIhelpyou?我能帮您吗？It’smypleasure.这是我的荣幸。WhatcanIdoforyou?有什么可以为您效劳？Sorrytointerruptyou.对不起，打扰一下。Servicehoursare:7:00-23:00.我们的营业时间是7:00到23:00。7)Expressingthanks致谢Thankyou.谢谢你！Thankyouverymuch.非常感谢！Thankyoufortellingus.谢谢您告诉我们！Thankyouforwaiting.谢谢您的等待！Answer回答：Youarewelcome.Mypleasure.8)Apologizing致歉Ibegyourpardon,sir.（请客人重复时）Excusemeforinterrupting.(不得以打扰客人时).Sorrytohavebotheredyou(打扰客人后).I'msorry,Aguestiswaitingforme(中止谈话时用).I‘msorry,Thehouseisfullybooked.（客满时用）Answer回答：That'sallright.Itdoesn'tmatter.9)Farewell告别Goodbye!Seeyou!Goodnight!晚安！Hopetoseeyouagain!欢迎下次光临！10)Directions有关方向的表达HowcanIgettothe……?去XXX怎么走？Goupstairs/downstairs.上/下楼。It‘sonthesecond(third)floor.在二楼。Thisway,please.请这边走。Turnleft/right.左/右转。Itwillbeonyourrighthandside.在您的右手边。11)Aboutcomplaints处理投诉用语Don’tworry.不要担心。Iapologizeforthis.我为此事道歉。I‘mafraidit’sagainstthehotel‘sregulations.对不起，这不符合酒店的规定。I'llreportittoourmanager.我会把此事报告给经理。Iassureyouitwon’thappenagain.我保证此事决不会再次发生。We‘llgiveyoua10%(tenpercent)discount.我们会给您打九折。I‘lllookintothematter.我会调查一下。Itwon‘tbetoolong,sir.时间不会太长的，先生。2)12)Weather关于天气What’stheweatherliketoday?今天天气如何？TodayisXXX.Cloud云cloudy阴天Sun太阳sunny晴天Rain雨rainy下雨天Fog雾foggy雾天Wind风windy刮风天Departmentandaddressofperson（部门及人称）管家部：Housekeeping(H/K)前厅部:FrontOffice(F/O)人力资源部:HumanResourcesDepartment(H/R)工程部：EngineeringDepartment(ENG)餐饮部：FoodandBeverageDepartment(F&B)总办：ExecutiveOffice(EO)保卫部：SecurityDepartment(SEC)销售部：SalesandMarketingDepartment(S&M)财务部：FinanceDepartment(FIN)娱乐部：EntertainmentDepartment(ENT)厨房：KitchenGMGeneralManager总经理EXCGMExecutiveGeneralManager执行总经理DeputyGMDeputyGeneralManager副总经理AssGMAssistantGeneralManager总经理助理Director总监AMAssistantManager大堂经理Manager经理DeputyManager副经理MODManagerOnDuty值班经理Supervisor主管Captain领班Attendant客房服务员Waiter/Waitress男/女服务员Clerk文员Operator接线员Bellboy行李生Receptionist接待员Taste味道：Howisittaste?It’s……Delicious美味的Sweet甜的Sour酸的Salty咸的Bitter苦的Hot辣的Terrible糟糕的颜色在表达颜色的深浅时，直接在颜色前加dark（深）或light（浅）即可。如深蓝色为darkblue,浅红色为lightred.Whatcolorisit?It’s……红色red黄色yellow绿色green蓝色blue白色white黑色black橙色orange粉色pink紫色purple灰色grey棕色brown米色cream蓝绿色bluegreen深红色crimson数词（Numerals）基数序数CardinalNumbersOrdinalNumbersone一first1st第一two二second2nd第二three三third3rd第三four四fourth4th第四five五fifth5th第五six六sixth6th第六seven七seventh7th第七eight八eighth8th第八nine九ninth9th第九ten十tenth10th第十eleven十一eleventh11th第十一twelve十二twelfth12th第十二thirteen十三thirteenth13th第十三fourteen十四fourteenth14th第十四fifteen十五fifteenth15th第十五sixteen十六sixteenth16th第十六seventeen十七seventeenth17th第十七eighteen十八eighteenth18th第十八nineteen十九nineteenth19th第十九twenty二十twentieth20th第二十twenty-one二十一twenty-first21st第二十一thirty三十thirtieth30th第三十thirty-two三十二thirty-second32nd第三十二forty四十fortieth40th第四十forty-three四十三forty-third43rd第四十三fifty五十fiftieth50th第五十fifty-four五十四fifty-fourth54th第五十四sixty六十sixtieth60th第六十sixty-five六十五sixty-fifth65th第六十五seventy七十seventieth70th第七十seventy-six七十六seventy-sixth76th第七十六eighty八十eightieth80th第八十eighty-seven八十七eighty-seventh87th第八十七ninety九十ninetieth90th第九十ninety-eight九十八ninety-eighth98th第九十八onehundred一百onehundredandnine一百零九onethousand一千onemillion一百万3)日期和时间(Dates&Time)1）thedaysoftheWeek：星期Sunday(Sun.)星期日Monday(Mon.)星期一Tuesday(Tue.)星期二Wednesday(Wed.)星期三Thursday(Thurs.)星期四Friday(Fri.)星期五Saturday(Sat.)星期六2）themonthsoftheYear：月份January(Jan.)一月February(Feb)二月March(Mar.)三月April(Apr.)四月May(Ma