Unit 4 Change

Unit4ChangeItisnotthestrongestspeciesthatsurvive,northemostintelligent,butthemostresponsivetochange.StartingupAWhichofthesesituationswouldyoufindthemostdifficulttodealwith?1Losingalotofmoney2Movinghouse3Movingtoanothercountry4Losingyourjob5Anewboss6Newneighbors7Drivingabroad8GettingmarriedBWhathasbeenthemostsignificantchangeinyourlife?StartingupCWhichofthesebusinesssituationswouldworryyoumost?Why?1Youreadinthepaperthatyourcompanywillprobablybemergingwithanothercompany.2Youkeepyourjobafteramerger,butyouareinalesspowerfulposition.3Yourcompanyhastorelocatetotheothersideofthecity.4Youareaskedtorelocatetoadangerousforeigncountry.5Youarepromotedbutarenowinchargeofahostileworkforce.6Youhavetomovefromanopenplanofficetosharingyourboss’soffice.7Youhavetoworkwithacompletelynewcomputersystem.8Youhavetodecidewhotomakeredundantinyournewdepartmentafteramerger.ReadingChangeinretailingADiscussthesequestions.Whichdepartmentstoreshaveyouvisitedinyourowncountryorabroad?1Whatwereyourimpressions?2Whatinyourviewshoulda21stcenturydepartmentstorelooklike?3Whatshoulditofferitscustomers?BNowreadthearticle.WhatarethenamesofthetwoUSdepartmentstoresmentionedinthearticle?ReadingChangeinretailingCMatchthesepeopletotheirviews.1BrittBreemer2WendyLiebmann3PeterWilliams4ArnoldAronson5RobertTamiliaa)Thisisnottheendofdepartmentstoresbutinthefuturetheywillbedifferent.b)Americandepartmentstoresarenotdifferentenoughfromeachother.c)Selfridgeshaschangedintoanup-to-datestore.d)Departmentstoresneedtorecognizetheirproblemsandhavetochange.e)Selfridge’snewapproachworks.ReadingChangeinretailingDWhatchangeshavetakenplaceat:Ithaschangedfromanold-fashioneddepartmentstoreintoanup-to-dateretailingexperience.It’saninterestingandexcitingplacetoshopandattractscustomersbysellingtherightgoods,intherightquantitiesattherighttime.ManystoresarebeingimprovedaspartofFederated’s‘reinvent’strategy,includingbetterfittingrooms,easy-to-useprice-checkdevices,comfortableareasforpeopletositandrest,computeraccessroomsandshoppingtrolleys.ReadingChangeinretailingEWhichofthesegroupsofpeoplearementionedinthearticle?1agents6manufacturers2clients7retailers3consumers8shoppers4customers9vendors5discounters10wholesalers√line1√line69√line23√line22√line46FWhichofthegroupsofpeopleinExerciseE:1arebuyers?2aresellers?3areintermediaries?4offergoodsatreducedprices?5selldirectlytothepublic?clients,consumers,customers,shoppersdiscounters,retailers,vendorsagents,wholesalersdiscountersdiscounters,retailers,vendorsReadingChangeinretailingGWhatarethedifferencesbetweenthetypesofretailoutletinthebox?Considerthefollowingfactors:size,prices,productrange,lengthandfrequencyofshoppingvisits,customerservicelevel.SizePricesProductrangeLength&frequencyofvisitCustomerservicelevelSupermarketDepartmentstoreKioskConveniencestoreDiscountstorelargelargelargeVerysmallsmallItdependshighhighhighlowwidewidewideVerynarrownarrowAveragefrequentLong,lessfrequentLong,lessfrequentShort,frequentShort,frequentlowlowlowhighhighListeningManagingchangeAListentothefirstpartoftheinterview.Matchthesephrasestotheirmeaning.1‘supplychain’means:a)warehousinganddeliverysystemsb)customersandclientsc)supermarketstoresandretailoutlets2‘athirdparty’heremeans:a)in-housestaffb)anexternalcompanyc)anothercompanyinthegroup3‘peopleseethebarrierseliminated’means:a)thatitiseasierforpeopletodothingsthanitwasbeforeb)thatitisharderforpeopletodothingsthanitwasbeforec)thatthereisnodifferenceinthewaypeopledothings√√√ListeningManagingchangeBNowlistentothefirstpartagainandanswerthesequestions.1WhydidthenewChiefExecutivewanttochangethingsatSainsbury’s?2Inwhichthreeareaswasnewinvestmentnecessary?3Whatchangeshavetherebeeninpeople’sattitudes?4Whatevidenceofbenefitshastherebeensofar?BecauseSainsbury’shadbeensuccessfulbuthadbecomecomplacent.Inthesupplychain–depots(warehouses)andlogisticsinfrastructure;inupgradingthestores&innewIT(computersystems)Somepeoplefeelreleased:theyfeelfreetoworkinnewways,butothershavefoundthismoredifficult.Apartfromthechangeinattitudes,therehasbeen￡700min‘measurablebenefits’,ListeningManagingchangeCListentothesecondpartoftheinterview.Whatdothefollowingnumbersreferto?a)14,000b)50c)22d)100,000ThetotalnumberofsalestillsinSainsbury’sstores.Themaximumnumberoftillsinonestore.Thenumberofstoresperweekinwhichtheychangedthetills.Thenumberofpeoplewhohadtoberetrained.ListeningManagingchangeDWhichthreeareasdoesMaggiesayareimportanttofocusonwhenplanningchange?1People’sattitudes,cultureandhowtheyarerewarded(forexamplewithpay,promotion,etc.)2Businessprocesses3ComputersystemsVocabularyDescribingchangeAWritetheverbsfromtheboxunderthecorrectprefixtomakewordsconnectedwithchange.Useagooddictionarytohelpyou.Someofthewordscanbeusedwithmorethanoneprefix.centralizeorganizetraingraderegulatesizedeveloplaunchlocatestructuredown-de-up-re-centralizeorganizetraingraderegulatesizedeveloplaunchlocatestructureVocabularyDescribingchangeBCompletethesesentenceswiththecorrectformoftheverbsfromtheboxinExerciseA.Useagooddictionarytohelpyou.1Itisnowsoexpensivetorentofficesinthecit