Business Etiquette 商务礼仪英语(双语课件)

BusinessEtiquette外语学院:涂慧娟制作IntroductionsIntroductionsoftheteacherIntroductionsoftherulesIntroductionsofteachingmethodsIntroductionsofscoringmethodIntroductionsaboutthisbookBasicKnowledgeofbusinessetiquetteContents:EnglishforBusinessEtiquetteContents:EnglishForBusinessEtiquette1.EtiquetteforBusinessGreeting2.EtiquetteinBusinessTalks3.EtiquetteforBusinessCalls4.EtiquetteforBusinessVisiting5.ReceptionEtiquette6.EtiquetteinBusinessNegotiating7.EtiquetteforBusinessDinner8.EtiquetteforBusinessDressing9.EtiquetteforSendingBusinessGifts10.EtiquetteinBusinessActivitiesReferences(与本课件有关的参考书目)杨文慧,周瑞琪《商务礼仪英语》广州:中山大学出版社:2003年[德]阿道夫·弗莱尔，冯·克尼格著曹晓寒,刘昭霞译《克尼格礼仪大全》北京:中国商业出版社2004年杜保良主编《英语社交高手》北京:外文出版社:2003年NoraToots,TiiuLoog原著冀群姐编译《涉外秘书英语》北京:外语教学与研究出版社:2002年IntroductionoftheteacherNancyTu涂慧娟MajorinForeignTradeEnglish2yearsinTaiwaneseinvestedcomputercompanyasaninternationalbuyer10yearsinthisuniversity,teachingbusinessEnglish,BusinessEtiquette,InternationalTradePractice,andsoon.OurrulesforclassroomstudyI’llcalltherollfromtimetotime.Don’tbelatetomyclass!Ifyoucan’tattend,youcanaskforleaveINADVANCE.YouneedtowriteanoticeinEnglishandhandinbeforehand.Threeabsencesmeanthatyou’llfailthecourseautomatically.Beinglateforthreetimesequalstooneabsence.IntroductionofteachingmethodAlldialoguesineverychapterwillberoleplayedbystudents.Demonstrateanddiscussspecialbusinessetiquetteinsomeaspects.Putinadditionalknowledge.Quiz:testyourself.Homework:reviewkeypointsanddifficultpoints.Reallifepractice:howtotieIntroductionsofdailyperformancescoring(30’30%)Attendance10’10%Classroomroleplay5’5%Homeworkandtest5’5%ReallifePractice10’10%Note:Thefinalwrittentestwilltake70pointsofthetotalmark.IntroductionsaboutthisbookYangWenhui,ZhouRuiqi.EnglishForBusinessEtiquette,Guangzhou:ZhongShanUniversityPress,2003Therearealltogether14chapters.ImportantChapters1.EtiquetteforBusinessGreeting2.EtiquetteinBusinessTalks3.EtiquetteforBusinessCalls4.EtiquetteforBusinessVisiting5.ReceptionEtiquette6.EtiquetteinBusinessNegotiating7.EtiquetteforBusinessDinner8.EtiquetteforBusinessDressing9.EtiquetteforSendingBusinessGifts10.EtiquetteinBusinessActivitiesChapter1EtiquetteforBusinessGreetingDialogues:RoleplayP2~P17Greeting,Introduction&VisitingCardsChattingGettingDowntoBusinessEndingaMeetingFocusHomeworkandtestHomeworkandtestforChapter1Reviewwhatyouhavelearnedinclassanddiscuss:Howtogreetandshakehandswithabusinesspartner?Howtointroduceabusinesspartner?Howtoexchangevisitingcards?Howtofindaneutralsubjecttochat?testtest1TrueorFalse:1.Youcanonlyshakehandswithyourrighthand.2.Ifyouwanttoknowsomeone’sname,youcanask“What’syourname?”3.You’dbetterextendyournamecardwithbothhandstoshowyourrespect.4.You’dbetterbeginwithasmalltalk,ifthepersonisyournewcustomer.5.Weatherisnotagoodneutralsubject.6.Ifit’sastranger,youcanstartbytalkingabouthisfamily.7.Ifit’sanoldcustomer,youcangetdowntobusinessbytalkingaboutlastorder.8.Inbusinessmeeting,youcannotleavesuddenlywithoutsayinggoodbye.9.Whentalking,you’dbetterlookattheotherpersonrightinhiseyesallthetime.10.Youshouldobeyruleofbusinessetiquetteinallcases.Chapter2EtiquetteinBusinessTalksDialogues:RoleplayP19~P35ComplimentsThanksCongratulationApologyFocusHomeworkandtestHomeworkandtestforchapter2Reviewwhatyouhavelearnedinclassanddiscuss:Howtomakecompliments?Whataretheusefulphrasesandsentences?Howtosay“thanks”?Howtocongratulatepeople?Howtomakeapology?testTest2TrueorFalse:1.Inordertobuildagoodrelationship,youshouldalwayspraiseotherpeople.2.Youcanalwayspraiseapersonbysaying“youarebeautiful/handsome.”evenifthepersonisplainorugly.3.Whenapersonpraiseyou,youcansay“notreally.”.4.Inordertoexpressyourappreciation,youcansay“I’mverysorrytohavewastedsomuchofyourtime.5.Inansweringotherperson’s“thankyou”,you’dbettersay“Nevermind.”Chapter3EtiquetteforBusinessCallsDialogues:RoleplayP36~P57MakingandReceivingBusinessCallsLeavingBusinessMessageRingingBackDealingwithUrgentCallDealingwithComplainingCallFocusHomeworkandtestHomeworkandtestforchapter3Reviewwhatyouhavelearnedinclassanddiscuss:Howtomakeandreceivebusinessphonecall?Whatarethesuggestedsteps?Howtoleaveabusinessmessage?Howtodealwithanurgentcall?Howtodealwithacomplainingcall?testTest3Writing:Supposeyou’rethecolleagueofMr.DavidSmith.You’vereceivedacallfromMs.MaryGreenofABCCo.whenhe’sout.Pleaseleaveamessageforhim.Ms.Greenwouldliketoaskhimreturnhercallbefore11amtomorrowandshe’dliketotalkabouttheneworder.Chapter4EtiquetteforBusinessVisitingDialogues:RoleplayP58~P81MakinganInvitationAcceptinganInvitationPreparingaBusinessVisitVisitingaCustomerThankingforReceptionFocusHomeworkandtestHomeworkandtestforchapter4Reviewwhatyouhavelearnedinclassanddiscuss:Howtomakeaninvitationorallyandinwrittenform?Howtoacceptaninvitationinwritten?Howtoprepareabusinessvisit?Howtomakeanappointment?testTest4CaseanalysisSupposeyou’regoingtovisitMr.DavidSmithinABCInternationalCo.inNewYork.ThereisaninternationalelectronicsexhibitioninNewYork.You’regoingtoattenditwithyourgener