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外贸英语函电UnitOneIntroductiontoBusinessLettersUnitTwoEstablishingBusinessRelationsUnitThreeInquiriesandRepliesUnitFourOffersandCounter-offersUnitFiveOrders,AcceptanceandRejectionsUnitSixSalesConfirmationandPurchaseContractUnitSevenPaymentUnitEightTransportandInsuranceUnitNineClaimandSettlementUnitTenFaxandE-mailUnitOneIntroductiontoBusinessLetters（商务信函概论）ObjectivesIntroductionFunctionsofBusinessLettersUnitOneIntroductiontoBusinessLetters(商务信函概论)toinform,whichreferstoconveyingthevastamountofinformationneededtoday-to-dayoperationsofthebusiness;toinfluence,whichmeansthatmessagesincludedinabusinesslettershouldalsoinfluencethereader’sattitudesandfunctions.CriteriaforBusinessLettersA.COURTESYInourletters,weshouldalwayskeepinmindthepersonwearewritingto,seethingsfromhisangle,visualizehiminhissurroundings,seehisproblemsanddifficultiesandexpressideasintermsofhisexperience.B.CORRECTNESSCorrectgrammar,punctuationandspellingarebasicrequirementsforbusinessletterwriting.Also,weshouldchoosethecorrectleveloflanguageanduseaccurateinformationanddatainourletters.UnitOneIntroductiontoBusinessLetters(商务信函概论)CriteriaforBusinessLettersC.CLARITYWeshouldfirstidentifywhatwewanttoexpressandthenexpresstheideainplain,simplewordsandformats.D.COMPLETENESSOurlettersshouldincludeallthenecessaryinformationanddata.E.CONCISENESSWeshouldwriteinthefewestpossiblewordswithoutsacrificingcompletenessandcourtesy.F.CONCRETENESSOurwritingshouldbevivid,specificanddefinite.UnitOneIntroductiontoBusinessLetters(商务信函概论)TheGeneralProceduresforBusinessLetterWriting:1.Determineourpurposeofwritingacertainletter.2.Identifywhothereadersare.3.Organizethemessage,whichistobecontainedintheletter.4.Writeadraft.5.Polishthewriting.UnitOneIntroductiontoBusinessLetters(商务信函概论)ElementsofBusinessLettersandTheirPositionsintheLetter:UnitOneIntroductiontoBusinessLetters(商务信函概论)LetterheadReferenceNumberDateInsideAddressAttentionLineSalutationSubjectLineorCaption_________________________________________________________________________________________________________________________________________________________ComplimentaryCloseSignatureEnclosurePostscriptBodyoftheletterAletterheadgenerallycontainsthefollowinginformation:ThenameofthefirmItsaddressandpostalcodeFaxnumberInternetaddressTelephonenumberTelegraphicandtelexaddressE-mailaddressTrademarkorabriefslogan,etc.UnitOneIntroductiontoBusinessLetters(商务信函概论)EASTERNTEXTILESIMP.&EXP.CO.,LTD.34297ShangchengRoad,Shanghai,ChinaTel:6606811Fax:6507631@21cn.comExampleoftheFormatsofaLetterhead:UnitOneIntroductiontoBusinessLetters(商务信函概论)ExamplesoftheFormatsoftheLetterheadontheSecondPage:-2-L.A.Brizier&Co.March1,2009Mr.SmithApril16,2009,Page2Mr.SmithApril16,2009Page2-Page2-EASTERNTEXTILESIMP.&EXP.CO.,LTD.April16,2009EASTERNTEXTILESIMP.&EXP.CO.,LTD.–2-April16,2009UnitOneIntroductiontoBusinessLetters(商务信函概论)ExamplesoftheFormatsofReferenceNumber:Yourref:ALMOurref:5511/TLDearSirs,DearSirs,Yourref:ALMDearSirs,WerefertoyourletterofNovember12,2004,ref.TY1160…UnitOneIntroductiontoBusinessLetters(商务信函概论)ExamplesoftheFormatsofDate:24thMarch,2009March24th,200924March,2009March24,2009UnitOneIntroductiontoBusinessLetters(商务信函概论)ExamplesoftheFormatsofInsideAddress:Ms.CeciliaGreenSalesManagerABCCompany123BerryDriveMinneapolis,MN55106U.S.A.UnitOneIntroductiontoBusinessLetters(商务信函概论)ExamplesoftheFormatsofInsideAddress:VicePresidentMessrs.J.Harvey&Co.66HighStreetAnytown,AY12BFChinaNationalMachineryImport&ExportCorp.36,JianshanRoadDalian,116023People’sRepublicofChinaUnitOneIntroductiontoBusinessLetters(商务信函概论)ExamplesoftheFormatsofParticularAddressorAttentionLine:ChinaNationalMachineryImport&ExportCorp.36,JianshanRoadDalian,116023People’sRepublicofChinaAttention:Mr.Wang,ExportManagerUnitOneIntroductiontoBusinessLetters(商务信函概论)ExamplesoftheFormatsofParticularAddressorAttentionLine:P&GCompany24MadisonAvenueColumbus,OH43004U.S.A.AttentionofPualYangBiddle,Sawyer&Co.,Ltd.HaddenHouseFitzroyStreetLondon,SW825DY,EnglandAttentionofExportDepartmentMr.H.A.Donnan,pleaseUnitOneIntroductiontoBusinessLetters(商务信函概论)ExamplesoftheFormatsofParticularAddressorAttentionLine:P&GJohnMorris&Co.,Inc.ATTENTIONOFPURCHASINGMANAGERO’SullivanBuildingBaltimore,Maryland,10026U.S.A.UnitOneIntroductiontoBusinessLetters(商务信函概论)ExamplesoftheFormatsofSalutationandCorrespondingComplementaryClose:SalutationCloseDearSirs,DearSir,DearMesdames,DearMadam,DearSirorMadam,Yoursfaithfully,Yourscordially,(formal)Gentlemen:Trulyyours,Yourstruly,(formal)Sir,Madam,Respectfullyyours,Yoursrespectfully,DearMr.Morgan:DearJohn:DearMissGreen:DearMrs.Smith:DearMs.White:MydearMrs.(orMiss.)Bush:Sincerelyyours,Yourssincerely,(lessformal)UnitOneIntroductiontoBusinessLetters(商务信函概论)ExamplesoftheFormatsofSubjectLineorCaption:Subject:ProposeddelayofthedeliveryRe:ProposeddelayofthedeliveryInre:InvoiceNo.1120SUBJECT:ACCOUNTNO.689UnitOneIntroductiontoBusinessLetters(商务信函概论)ProposeddelayofthedeliveryExamplesoftheFormatsofSignature:Yoursfaithfully,(signature)CathyKurtzMarketingManagerYoursfait