VolNoJournalofLiaoningTechnicalUniversitySocialScienceEditionMareCRMeCRMFAXStudyoneCRMbasedondatabasetechnologyundertheelectroniccommerceenvironmentHUGuihongDeptofEconomyofHezeCollegeHezeChinaAbstractIntheviewoftheCRMsproblemofcustomerrelationshipundertheelectroniccommerceenvironmentthepaperwiththemodelanalysismethodputsforwardtheeCRMmodelwhichcombinesdatabasetechnologywithCRMwhichintegrateselectroniccommerceandCRMTheconclusionofthestudyhasreferencevalueforperfectingCRMundertheelectroniccommerceenvironmentKeywordselectroniccommercedatabasetechnologyeCRMXYGLeCRMECustomerRelationshipManagementeCRMeCRMeCRMeCRMeCRMASPeCRMeCRMeCRMeCRMeCRMeCRMeCRMeCRMeCRMeCRMeCRMeCRMeCRMeCRMeCRMeCRMeCRMeCRMFigeCRMsystemstructureeCRMeCRMDECRMJJMeCRMD