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BusinessEnglishCourseLesson1GuestReceptionandbusinesscorrespondenceByGraceZhangTheAnt—AFable...OrMaybenot....Everyday,asmallantarrivesatworkveryearlyandstartsworkimmediately.Sheproducesalotandshewashappy.TheChief,alion,wassurprisedtoseethattheantwasworkingwithoutsupervision.Hethoughtiftheantcanproducesomuchwithoutsupervision,wouldn’tsheproduceevenmoreifshehadasupervisor!Soherecruitedacockroachwhohadextensiveexperienceassupervisorandwhowasfamousforwritingexcellentreports.Thecockroach’sfirstdecisionwastosetupaclockinginattendancesystem.Healsoneededasecretarytohelphimwriteandtypehisreportsand…...herecruitedaspider,whomanagedthearchivesandmonitoredallphonecalls.Thelionwasdelightedwiththecockroach'sreportsandaskedhimtoproducegraphstodescribeproductionratesandtoanalyzetrends,sothathecouldusethemforpresentationsatBoard‘smeetings.Sothecockroachhadtobuyanewcomputerandalaserprinterand......recruitedaflytomanagetheITdepartment.Theant,whohadoncebeensoproductiveandrelaxed,hatedthisnewplethoraofpaperworkandmeetingswhichusedupmostofhertime…!Thelioncametotheconclusionthatitwashightimetonominateapersoninchargeofthedepartmentwheretheantworked.Thepositionwasgiventothecicada,whosefirstdecisionwastobuyacarpetandanergonomicchairforhisoffice.Thenewpersonincharge,thecicada,alsoneededacomputerandapersonalassistant,whohebroughtfromhispreviousdepartment,tohelphimprepareaWorkandBudgetControlStrategicOptimizationPlan…TheDepartmentwheretheantworksisnowasadplace,wherenobodylaughsanymoreandeverybodyhasbecomeupset...Itwasatthattimethatthecicadaconvincedtheboss,thelion,oftheabsolutenecessitytostartaclimaticstudyoftheenvironment.Havingreviewedthechargesforrunningtheant’sdepartment,thelionfoundoutthattheproductionwasmuchlessthanbefore.Soherecruitedtheowl,aprestigiousandrenownedconsultanttocarryoutanauditandsuggestsolutions.Theowlspentthreemonthsinthedepartmentandcameupwithanenormousreport,inseveralvolumes,thatconcluded:“Thedepartmentisoverstaffed...”Guesswhothelionfiresfirst?Cockroach-thesupervisor?Orhissecretary?Orthespiderwhomanagedthearchivesandmonitoredallphonecalls?TheITspecialist-fly?Thecicadainchargeofthedepartmentwheretheantworked?Ortheant?Theant,ofcourse,becauseshe“showedlackofmotivationandhadanegativeattitude.NB:Thecharactersinthisfablearefictitious;anyresemblancetorealpeopleorfactswithintheCorporationispurecoincidence…Whatdoyougetfromthisstory?GuestReception:1Attheairport2Smalltalkinthecar3businessdinners4seeingoffattheairportAndalsoyoucouldarrangemeetings,tourofyourfactory,orsightseeing,etc.1Attheairport在机场Whatwillyousay?Steps：1上前询问、自我介绍e.g.Youmustbefromtheheadoffice?您一定是从总部来的吧？I’mheretotakeyoutoouroffice.我来接您去我们公司。Pleasedtomeetyou.很高兴见到您。2照顾客人e.g.Letmehelpyouwithyourbags.我来帮您提包吧。Thedriverisjustoutsidehe’lltakeustotheoffice.司机就在外面。他会把我们带到公司。Ihaveacaroutsidewithadriver.外面有司机接。Thiswayplease.这边请。3寒暄e.g.Howwasyourflight?旅途如何？Howlongwillittaketogetthere?到那里要花多长时间？1Attheairport在机场常用意思的不同表达：请问您是美国来的马丁先生吗？Excuseme,butareyouMr.MartinfromAmerica?Excuseme,aren’tyouMr.MartinfromAmerica?Excuseme,youareMr.MartinfromAmerica,aren’tyou?Excuseme,sir,butaren’tyouMr.MartinfromAmerica?见到您真高兴。Iam(very)glad/pleasedhappytomeet/seeyou.Hownicetomeet/seeyou!您旅途愉快吗？Didyouhaveagood/pleasant/nicetrip/journey/voyage?Haveyouhadanicejourney/trip?Howwasyourflight?Whataboutyourflight?1Attheairport在机场是的，非常愉快。Yes,Ienjoyeditverymuch.Yes,itisverypleasant.Yes,Ihadagood/niceflight/voyage.飞行时间太长了。Theflightwasso/awfullylong.Thetimeoftheflightwastolong.班机遇到了很多恶劣天气（状况）。Theflightencounteredalotofbadweather.Theflightcameacrossmuchbadweather.Theflightmettheawfulweather.Theflighthadcaughtthebadweather.谢谢你来机场接我。Thanksformeetingmeattheairport.Thanksforyourmeetingattheairport.Iamthankfulforyourmeetingattheairport.1Attheairport在机场我帮您拿行李。Letmehelpyouwithyourluggage.Iwillbringtheluggageforyou.Iwilltakecareofyourluggage.Letmetaketheluggageforyou.我们已经帮您预订了房间。Wehavereserved/bookedaroomforyou.Wehavemadeareservationforyou.我们直接带您去宾馆吧。Wewillgotothehotelnow.Iwillpickyouuptothehotel.Letmetakeyoutothehotel.Let’sgotothehotelnow.1Attheairport在机场情景对话：对话场景：艾米到机场迎接纽约办事处来的马丁。她事先订了车，准备了客人的日程表，并对当天的行程作了安排。句型重点：机场见面的问候和寒暄。Amy:AreyouMartinSnow?Martin:Yes,Iam.Youmustbefromtheheadoffice?Amy:Yes,I’mAmy.Pleasedtomeetyou.Martin:It’sapleasure.Amy:Howwasyourflight?Martin:Itwasfine.Notmuchturbulence–andthefoodwasn’tbad,either.Amy:That’sgreat.Letmehelpyouwithyourbags.1Attheairport在机场Martin:Ifyouinsist.Amy:It’snotaproblem.Thedriverisjustoutside.He’lltakeusbacktotheoffice.Martin:That’sgreat.Howlongwillittaketogetthere?Amy:Atthistimeintheafternoon,itshouldonlytakeabout40minutes.Martin:Iwastoldyouwouldhavemyitinerary.Amy:Yes,hereitis.Martin:Lookslikethefirstmeetingisat4o’clockPMandthenit’sdinnerattheRoundHouse.Thatdoesn’tlooktoostressful.Amy:Itshouldbefairlyrelaxingtonight.Oh,here’sthecar.1Attheairport在机场情景词汇：fairly相当地flight（飞机）航程，航班insist坚持itinerary行程relaxing放松的stressful紧张的，压力大的turbulence气流常用搭配Headoffice总公司，总部takeusbackto~送我们回~Pra