酒店管理

Unit8TourismEnglish•课堂实践活动与点评•酒店的分类•主要世界酒店管理集团简介•酒店管理体制的构成•教学重点•Understandingtheroleofdifferentdepartmentsinahotel•教学难点•Thedivisionofdifferentdepartmentsandthekeytermsassociatedwiththeirfunctions教学目标与要求•Q1:Whatdopeoplemeanwhentheywanttheirsteakrare,mediumorwelldone?•Itreferstothetimeasteakisgrilled.Araresteakisnotcompletelycookedandisredinthemiddle.Amediumsteakispinkinthemiddle.Awell-donesteakiscompletelycookedthrough.Backgroundknowledgeinspeaking•一分熟牛排（rare）：牛排内部为血红色且内部各处保持一定温度（高于veryraresteak）。•三分熟牛排（mediumrare）：内部为桃红且带有相当热度。•五分熟牛排（medium）：牛排内部为粉红且夹杂着浅灰和棕褐色，整个牛排都很烫七分熟牛排（mediumwell）：牛排内部主要为浅灰棕褐色，夹杂着粉红色。•全熟（welldone）•Q2:Whatareappetizersorhorsd'oeuvres?•Appetizersorhorsd'oeuvresaresmallamountsoffoodordrinkthatareservedbeforethemainpartofamealtostimulatetheappetite.•Q3:Whatcanbeappetizers?•Crackers,nuts,pickles,smallsandwichesandlightsoupetc.canbeappetizers.Theycanbebothhotandcold,e.g.therearebean&pea,cheese,nuts&seedsaswellasoliveetc.•Q4:Whatarethemainfeaturesofwesternfood?•Itiscomposedofanappetizer,soup,and/orsalad,maincourseandadessert.Themaincourseistheprimarydishinamealconsistingofseveralcourses.IntheUnitedStatesandpartsofCanada,itmaybecalledentrée.Themaindishisusuallytheheaviestandmostcomplexorsubstantivedishonamenu.Themainingredientisusuallymeat,fishoranotherproteinsource.Forthosereasonsthemaincourseissometimesreferredtoasthemeatcourse.•奶油蘑菇汤CreamofMushroomSoup•奶油胡萝卜汤CreamofCarrotSoup•奶油芦笋汤CreamofAsparagusSoup•墨西哥辣味牛肉汤MexicanChiliBeefSoup•番茄浓汤TomatoBisqueSoup•海鲜杂烩浓汤SeafoodChowderSometypicalsoups•法式洋葱汤FrenchOnionSoup•牛肉清汤BeefConsommé•匈牙利浓汤HungarianGoulash•香浓牛尾汤OxtailSoup•意大利蔬菜汤MinestroneSoup•蔬菜干豆汤HeartyLentilSoup•牛油梨冻汤ChilledAvocadoSoup•西班牙番茄冻汤Gazpacho奶酪火腿鸡排ChickenCordonBleu•红酒烩鸡BraisedChickenwithRedWine•烤鸡胸酿奶酪蘑菇馅BakedChickenBreastStuffedwithMushroomandCheese•炸培根鸡肉卷Deep-FriedChickenandBaconRolls•水波鸡胸配意式香醋汁PoachedChickenBreastwithBalsamicSauce•烤火鸡配红浆果沙司RoastTurkeywithCranberrySauceSometypicalmaincourse•烧烤鸡腿BBQChickenLeg•烤柠檬鸡腿配炸薯条RoastedLemonMarinadeChickenLegwithFrenchFries•扒鸡胸Char-GrilledChickenBreast•咖喱鸡CurryChicken•秘制鸭胸配黑菌炒土豆Pan-FriedDuckBreastwithSautéedPotatoesandTruffles•火腿煎蛋FriedEggswithHam•洛林乳蛋饼QuicheLorraine•Dessertcomesattheendofameal.Itmayconsistofsweetfood,suchasfruit,icecream,applepie,pudding,andpastries.Sometimesitmaybestronglyflavored,suchaswithsomecheese.TheBritishpeopleusuallyservefreshfruitornutsafterthesweetfood.Sometypicaldessert•Usuallyonlywhiteandredwineareservedataformaldinner.Thereisonesimpleruletoorderthewine:whitewineforwhitemeatsuchasfishandchicken,andredwineforredmeatsuchasbeef.Whitewineisusuallyservedchilled.Theglassforwhitewineisoftenwithasmallerbowlbuttallerstemsothatitshouldkeepofftheheatofthehand.Whatruleforwineorder?Redwineisalwaysservedatroomtemperature.Theglassforredwineisoftenwithalargebowlandrelativelyshortstemsothatitwillreleaseitsvapourswhenitiswarmedbytheheatofthehand.Anotherruleisneverputtingiceinanytypeofwine.MaintypesofhotelsHoteltargetsmanymarketsandcanbeclassifiedaccordingtothemarketstheyattempttoattracttheirguests.Commontypeofmarketsincludebusiness,airport,suites,resort,timeshare,casino,conventionhotels.Backgroundknowledgeforhotels•SuiteHotels:-Thesekindofhotelsarethelatesttrendandthefastestgrowingsegmentsinthehotelindustry.Suchhotelshavealivingroomandaseparatebedroom.Professionalssuchasaccountants,lawyers,businessmenandexecutivesfindsuitehotelsparticularlyattractiveastheycanworkandalsoentertaininanareabesidesthebedroom.•ExtendedStayHotel:-Extendedstayhotelissomewhatsimilartothesuitehotel,butusuallyofferskitchenamenitiesintheroom.Thiskindofhotelisforlongstayerswhowanttostaymorethanaweekanddonotwanttospendonhotelfacilities.•ResortHotels:-Resorthotelsareusuallylocatedinthemountains,onanisland,orinsomeotherexoticlocationsawayfromcity's.Thesehotelshaverecreationalfacilities,scenery,golf,tennis,sailing,skiingandswimming.Resorthotelsprovideenjoyableandmemorableguestexperiencesthatencourageguesttorepeattotheresort.•BedandBreakfast/Homestays:-Thesearehouseswithroomsconvertedintoovernightfacilities,thiscansizeupto1to10guestrooms.Theyarealsoknownas'HomeStay's'.TheowneroftheB&Busuallystayonthepremisesandisresponsibleforservingbreakfasttoguest.•Timeshare/VacationRentals:-Anothernewtypeorsegmentofthehospitalityindustryisthetimesharehotels.ThesearesometimesreferredtoasVacation-intervalhotels.Timesharehotelsarewheretheguestswhopurchasetheownershipofaccommodationsforaspecificperiod.Theseownersmayalsohavetheunitrentedoutbythemanagementcompanythatoperatesthehotel.•CasinoHotels:-HotelswithgamblingfacilitiesarecalledCasinoHotels.Althoughthefoodandbeverageoperationsincasinoisluxurioustheirfunctionissecondarytoandsupportiveofcasinooperations.•ConferenceandConventionCentres:-Thesetypeofhotelsfocusonmeetingandconferencesandovernightaccommodationformeetingattendees.Theyalsoprovidevideoconferencingfacility,audiovisualequipments,businessservices,flexibleseatingarrangements,flipchartetc.Thesehotelsaremostlylocatedoutsidethemetropolitanareasandhavefacilitieslikegolf,swimmingpools,tenni