酒店管理筹建酒店筹建总经理交接细则(叶予舜)

GENERALMANAGER'SHOTELHANDOVERCHECKLISTPage2GENERALMANAGER'SHOTELHANDOVERCHECKLISTINDEXSectionPageA.InterviewBetweenIncomingandOutgoingGeneralManager3-6B.InterviewwithPersonnelManager7–9C.InterviewwithController/ChiefAccountant10-12D.InterviewwithFrontOfficeManager13E.InterviewwithExecutiveHousekeeper14-16F.InterviewwithFoodandBeverageManager17-19G.InterviewwithExecutiveChef20H.InterviewwithSalesDirector/Manager21-22I.InterviewwithChiefEngineer23-24J.InterviewwithSecurityChief25-26K.InterviewwithPurchasingManager27L.InterviewwithResidentManager/ExecutiveAssistantManager28Page3A.INTERVIEWBETWEENINCOMINGANDOUTGOINGGENERALMANAGEROKActionActionDateRemarks1.ReviewofowningCompanymatters:a.Hotelagreement(operating&management,orlease)b.OwningCompanyorganization(who'swho)c.RelationwithOwningCompany:d.InternalOwningCompanyrelationshipe.OwningCompanyfile(problem,howtohandlesame)f.Equitypositionofowners.AreBoardmembersmanagementemployees?Whohasapprovalauthority?g.CapitalexpensebudgetprocedurewithOwningCompanyh.Rehabilitation/renovationagreementorplansinprogressi.Boardmeetingtimetableandpreviousminutesoverviewj.ReviewoutstandingorpendingOwningCompanymattersk.Tradinghotel/OwningCompanyeventsandcourtesiesextendedtoBoardmembersandOwningCo.employeesl.EstablishdateforpresentationofincomingGMtoBoard2.AdministrativeandGenerala.Organizationchartb.Outlineunionagreement(effectivedates,relationship)c.Powerofattorneyd.Lawyer(reviewpendingitems,givelegalupdate)e.Shopleases:(1)Outlineeachleaseagreement(2)Reviewhotel/shoprelationship,problemspolicies(3)MeetshopownersPage4OKActionActionDateRemarksf.Outlinecontractsforutilities,entertainmentandothersg.Reviewhotel/bankrelationship,financialstatush.Annualbudgetandforecasts;reviewandidentifyproblemareasi.MarketingPlanj.FinancialStatementk.Goals/incentiveplanl.Administrativecalendar(anyproblemareas)m.Complaintsandmethodofhandlingsamen.DepartmentHeadMeetings(time,format,history)o.StaffCommittees:(1)Budget(2)Credit(3)Executive-Dotheymeet?(4)WorkPlaceHealth&Safety-Aretheyeffective?(5)Environment-Whathasbeentheir(6)CostSaving/LossPreventioncontribution?(7)StaffWelfarep.Departmenttrainingprogramsunderwayorplannedq.Capitalexpenditurebudgetandlargepurchaseordersoutstandingr.Signatureauthorizationcardsforbankaccountss.WhoisauthorizedtosignENTchecksinhotel?t.Reviewspecialfestivaldays,holidays,promotions;historyandrecommendationsu.Insurancecoveragereview:(1)WorkersCompensation(2)IndustrialSpecialRisks-includingmaterialdamage,ConsequentialLosscausedbyFire,Earthquake,SubterraneanVolcanicEruption,ActionofSea/TidalSurgeetc...covering:-Building,Plant,Machinery,Furniture,Fixture,Fittingsandallothercontents.-Landscaping-Reinstatementcost-RemovalofdebrisPage5OKActionActionDateRemarks-Accidentaldamage-Theftofproperty-Moneyintransitandonpremise-Propertyintransit-Fidelityguarantee-Businessinterruptionwithconsequentiallossofrevenueandprofit-Claimpreparationfees-Additionalincreasedcostofworking(3)ComprehensiveGeneralandProductLiability-Primarylayer(accordingtoManagementContract)-Secondarylayer-BassUmbrellaCoveroverandabove(4)MechanicalandElectricalBreakdownoffixedplantmachineryandboilers(5)Electronic(EDP)includingdatarestoration(6)PlateGlassdoorsandwindows(7)Motorsvehicles(8)EmployeesandGueststransportation(9)Inventoriesv.Reviewsafecombinationpolicyforhotelsafew.ReviewpolicyonGM'skeysx.Hotelcar(s)policy;whocanuse?whocontrols?y.GeneralManager’ssecretaryaa.Professional/social/fraternalmembershipsbb.Safetydepositboxatlocalbankcc.Businesscards,specialinvitations,dd.complimentcardsee.GM'scityledgeraccountpolicyff.GMapartment:Inventorygg.Knownexceptionstohh.Knownbutnotbudgetedcapitalexpenseitemsneededii.Fullinspectionreport,allareasofhoteljj.ReviewsignoffGMapartmentandofficeInventorykk.Fullexaminationofhotelfloorplansanddrawingsll.Interviewwithhoteldoctorregeneralhealthofhotelemployeesandspecificallyofindividualdepartmentheadsmm.Labourrelationsshouldbediscussedbyincoming/outgoingGM'sandPersonnelManager3.LocalStatusInformationandBackground:a.Localhotelassociationsb.HotelLicenses(liquor,business,occupancy,etc.)c.PerformingrightsagreementsonmusicroyaltiesPage6OKActionActionDateRemarksd.StateoftheNation,includinglocalpoliticalsituation(ifappropriate)e.Localcustomsandculture(do'sanddont's)f.Hotelhistory(anniversarydate,traditionalevents)g.Pre-openingfile(ifapplicable)h.HandoverupdatedGM'saddressbooki.Currencycontrolcentralbank,ifapplicablej.Detailsofanyforeignexchangeregulationsk.Tourismsurveyofcityand/orcountryl.Importrestrictionsandevaluationofimpactonoperationsm.Detailsofexistingorproposedpricecontrolsn.Statusoflocalunions4.ManualsInventory:(Note:Ifanyofthemanualsismissing,facsimileadviceistobesentimmediatelytoCorporateOffice.)GeneralManager'sNumberofcopyGeneralManager'sHandoverCheckListHotelOpeningCheckListHumanResourcesManualFrontOfficeManualFood&BeverageManualHousekeepingManualPre-openingFinanceManualAccountingStandardManualPre-openingTrainingManualPre-openingPersonnelManualSalesManualPublicRelationManualHotelPolicyMan