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24)It’smypleasure.很高兴为您服务。26)Thankyouforstayinginourhotel.感谢您在我们饭店下榻。道歉语：29)I’msorry.It’smyfault对不起，那是我的过错。30)Sorrytohavekeptyouwaiting.对不起，让您久等了。31)Sorrytointerruptyou.对不起，打扰您了。32)I’msorryaboutthis.对此表示歉意。33)Iapologizeforthis.我为此道歉。34)That’sallright没关系。35)Let’sforgetit算了吧。征询语：36)Can(May)Ihelpyou?我能帮您什么吗？Yes,please.好的。37)WhatcanIdoforyou?我能为您干点什么吗？38)IsthereanythingIcandoforyou?有什么我能为您效劳的？39)Justamoment,please.请稍等一下。40)MayIuseyourphone?我能借用您的电话吗？Yes,ofcourse.当然可以。指路用语：41)Goupstairs/downstairs上楼/下楼42)It’sonthesecond(third)floor.在二(三)楼43)Excuseme.Whereisthewashroom对不起，请问盥洗室(电梯)在哪儿？(restroom,elevator)Thisway,please.请这边走。44)Turnleft/right.往左(右)转。45)It’sinthelobbynearthemainentrance.在大厅*近大门。46)It’sinthebasementattheendofthecorridor.在地下室走廊尽头。提醒用语：48)Pleasebecareful.请当心。49)Pleasedon’tleaveanythingbehind.请别遗忘您的东西.50)Don’tworry.别担心。51)Takeiteasy.放心好了。52)Pleasedon’tsmokehere.请不要在这里抽烟。57)Goodbyeandthankyouforcoming.再见，谢谢您的光临。58)Goodbyeandhopetoseeyouagain.再见，希望再见到您。59)Haveanicetrip!一路平安！60)Wishyouapleasantjourney!Goodluck!祝您旅途愉快！前厅部(61)Haveyouareservation?您预订过吗？(62)MayIhaveyournameandroomnumber?您能告诉我您的名字与房间号码吗？(63)Hereisyourroomkey.给您房间钥匙。(64)Pleasepayatthecashier’sdeskoverthere.请去那边帐台付款。(65)Aretheseyourbaggage?MayItakethemforyou?这些是您的行李吗？我来帮您拿，好吗？(66)I’mafraidourhotelisfullybookedonthatdate.对不起，我们饭店那一天的客房全部订满了。(67)Yourroomisconfirmedforthatday.Welookforwardtoservingyou.您要的那一日房间已经确认了。我们期待着为您服务。(68)I’llcancelMrBell’sreservationfromFebruary27thforthreenights.我将取消BELL先生从2月27日开始3个晚上的预订。我们期待着下一次为您服务。(69)MayIreconfirmyourdeparturedate?我可以再次确认您的离店日期吗？(70)I’msorry,madam.Wedon’thaveanyvacancyatthemoment.对不起，小姐，我们现在没有空房间。(71)Howmanypiecesofluggagedoyouhave?请问您有几件行李？(72)Isthereanythingvaluableorbreakableinyourbag?您包里有贵重或易碎物品吗？(73)Youcangetyourmoneychangedatthecashier’sDesk..您可以去收款处兑换钱。(74)Couldyoutakeamessageforher,please?你能不能为我给她留信口信？(75)Justamoment,please,sir.I’llputyouthrough.请稍等一下，先生。我马上为您接通。(76)Foroutsidecalls,pleasepress9firstandwhenyouhearthedialingtone,pressthenumberyouwant.打外线请先按9，听到声响后再按您所要的号码。(77)Howwouldyouliketomakepayment,sir.先生，请问您将如何付款？(78)Hereisyourchangeandreceipt,sir.I’llsendabellmanuptogetyourluggage.先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。(79)Therateofyourroomwillbepaidbyyourhostunitwhiletheothersshouldbeatyourexpense..您的房费将由接待单位支付，而杂费则应由您自己付。(80)Howmanycopiesdoyouneed?您要复印几份？(81)Canyougivemeyourfaxnumber,sir?请您告诉我您的传真号码好吗？(82)WhencanIpickitup?我什么时间能取？酒店英语口语WordList洗衣-bar/Refrigerator冰箱冰块可乐矿泉水香烟方糖凉开水衣架电水壶水杯瓷茶杯电话本电热吹风机水洗毁坏，损坏赔偿，补偿干洗熨烫拖鞋香皂报纸卫生纸毛巾浴巾地巾方巾茶叶饮料电话遥控器衣架身份证Bathroom卫生间沐浴Coffee咖啡Phrase祝您过得愉快对不起没关系请跟我来谢谢请稍等马上-downservice夜床服务干毛巾整理床铺房号特快洗衣我不能肯定对不起，麻烦您了客房服务员，可以进来吗？您需要行李员吗？cleantheroomnow?现在我可以打扫房间吗？请问您的房号？你能不能再给我拿几条毛巾来吗？空调机坏了。envelopesandwritingpaper?请给我一些信纸信封，好吗？我马上给您送来。上网号码先拨8，再加163。抽水马桶出毛病了。您检查过您的房间吗？thewaymyself.我亲自带您去。楼层）总台收银的：UsefulExpressions1、Wouldyouliketocheckout?2、SorrytohavekeptyouwaitingThisisyourbillplease.3、CanIhaveyournameandroomnumberplease?4、Whatkindofcreditcardshaveyougod?5、Asahotelpolicy,Weacceptthefollowingcriedcards.6、Doyouneedreceiptorbill?7、Justamomentplease.I’llwriteoutreceiptforyou.8、I’llsendabellmenuptogetyourluggage.9、Howwouldyouliketopayincashorbycreditcard?10、Thisisyourbill,pleasecheckitandsignhere.、Hereisyourchangeandreceipt.12、MayIhaveaprintofyourcard,please?、Didyoutakeanythingfromthemini-barthismorning?14、Haveyouusedanyhotelservicessincebreakfast?、Today’sexchangerateis8.19yuanRMBforoneusdoller.、Whatkindofcurrencydoyouwanttochange.、Howmuchwouldyouliketochange.、Theratesofexchangeareontheboardthere.、Therateofyourroom,willbepaidbyyourhost.、Verysorry,Ashotelpolicy,Ifyouwanttoextendyourstayinourhotel,you’llhavepayhalfoftheratemoreifyoucheckoutafter12:00,Andifyouleaveafter6:00pm,you’llhavetopaythefulldayrate.ConversationCashier:Goodmorning.sir.MayIhelpyou?Guest:MynameisMrBellandIwasinroom1111.I’dliketocheckout.CanIhavemybillnow?C:Certainly.MrBell,pleasewaitamoment……Thankyou.Didyouhavebreakfastthismorningatthehotelorhaveyouusedanyhotelservicessincebreakfast?G:Yes,butIpaidcashforisalsoIhaven’tusedanyservices.C:Fine.Thetotalincludingsevicechargefortwodaysis844yuan.Pleasecheckit.G:OK.C:Thankyou,sir.Wouldyouliketopayincashorbycreditcard?G:Creditcard.Hereyouare!C:Thankyou.Couldyousignhere,please?G:Fine.C:Thankyouforyourcoming.Pleasedropinagain.Good-bye.BCashier:Goodmorning.MayIhelpyou?Guest:I’mMrpetersinroom806.I’mcheckingouttoday.Butmyflightdoesn’tleaveatuntil4:30p.mandIdon’twanttowaitaroundattheairportallday.CouldIkeeptheroomthisafternoon?C:Certainly,butasthehotelpolicy.Thecheckouttimeis12:00atnoon.You’llhavetopayhalfoftheratemore.Ifyouleaveafter12:00.4:00p.m?C:Certainly,sir.Ifyouspeaktothebellman,he’lltakecareofit.G:Thankyou.C:It’smypleasure.行李员岗位英语口语UsefulExpressions1、Excuseme.Whichoneisyourbag?2、Isthisbagyours?3、I’vecomeforyourluggage.4、Ihopeyouwilldropinagain!5、Thisisyourclaimtag.6、MayIhelpyouwithyourluggage?7、WhatelsecanIdoforyou?8、Gouldyousighhere?9、Breakfastisonthefirstfloor,from7:00amto9:00am.10、Isyourluggagewillbehereshortly?11、Howlongwillyouleavetheluggagehere?12、Letmetakeitplease!13、May