酒店英语培训教材

珍珠岛高尔夫——酒店英语培训教材第1页共36页珍珠岛高尔夫会所酒店英语培训教材DandongPearl-IslandHotelHotelEnglishtrainingmaterial珍珠岛高尔夫——酒店英语培训教材第2页共36页目录第一章酒店基础英语………………………………………………1第二章酒店前台英语………………………………………………7第三章酒店礼宾英语………………………………………………17第四章酒店商务中心英语…………………………………………23第五章酒店总机英语………………………………………………26第六章酒店客房英语………………………………………………28第七章酒店餐饮英语………………………………………………34第八章酒店收银英语………………………………………………42珍珠岛高尔夫——酒店英语培训教材第3页共36页第一章酒店基础英语礼貌用语CourtesyEnglishGoodmorning/afternoon/evening,Sir/Madam.早上好/下午好/晚上好。Nicetomeetyou.很高兴见到你。Welcometoourhotel.欢迎光临我们酒店。Haveagoodtime.祝您在酒店过的愉快。电话用语TelephonesentencesWaitamoment,please.对不起，请稍等。Sorry,heisnoinatthemoment.对不起，他暂时不在。Ibegyourpardon?对不起（我没听清楚）。Couldyouspeakalittleslower,please？请您稍微讲慢一点。答谢用语ThanksandanswerThankyou.谢谢。It’sverykindofyou.谢谢，您真客气。Youarewelcome.不用谢。Itismypleasure.非常乐意为您服务。Iamatyourservice.随时为您服务。Thatisallright.没关系。征询语ConsultCanIhelpyou?/HowmanyIhelpyou?我能为您做些什么？Whatisyoursuggestion?您有什么意见或建议吗？Excuseme;mayIhaveyourname?对不起，请问您怎么称呼？指路AskingandgivingdirectionsThisway,please.这边请。珍珠岛高尔夫——酒店英语培训教材第4页共36页Goahead,andturntotheleft/right.往前走，然后左/右转。Itisonthesecondfloor.在二楼。Itisnextto…紧靠着…Itisoppositethe…在…的对面。Iwilltakeyouthere.我带您去。Goupstairstothethirdfloor.往楼上走到三楼。Whereisthetoilet?卫生间在哪？Youfirst,please.您先请。提醒用语recallingwordsWatchyourstep.请走好。Becareful,please.请小心。Donotworry.别担心。Takeiteasy.别紧张。Pleasedonotsmokehere.请不要在这吸烟。Pleasedonotleavinganythingbehind.请别忘了您的东西。道歉ApologyIamsorry.对不起。Sorrytokeepyouwaiting.对不起，让您久等了。Waitamoment,Iwillasksomebodytohandleit.请稍等，我马上叫人来处理。告别FarewellGoodbye.再见。Seeyoulater.一会见。Goodnight.晚安。Seeyoutomorrow.明天见。Haveagood/nicetrip.旅途愉快。珍珠岛高尔夫——酒店英语培训教材第5页共36页Wishyouhaveapleasantjourney.祝您旅途愉快。Goodluck.祝你好运。Goodbyeandthanksforcoming.再见，感谢您的光临。Goodbyeandhopetoseeyouagain.再见，欢迎下次再来。Iamgladtobeservicetoyou.很高兴能为您服务。酒店部门名称Namesofhotelsections总经理办公室Generalmanagers’office餐饮部FoodandBeverageDepartment前厅部Frontoffice客房部HousekeepingDepartment销售部SalesandmarketingDepartment人力资源部HumanresourceDepartment培训部TrainingDepartment康乐部RecreationDepartment工程部EngineeringDepartment保安部SecurityDepartment财务部FinancialDepartment采购部PurchasingDepartment营业场所名称Namesofbusinessplace前台FrontOffice礼宾部Concierge商务中心BusinessCenter总机Operator健身中心Fitnesscenter游泳池Swimmingpool中餐厅ChineseRestaurant西餐厅WesternRestaurant韩餐厅KoreanRestaurant大堂吧LobbyBar咖啡厅CofferShop收银Cashier’s美容美发BeautySalon商店Store珍珠岛高尔夫——酒店英语培训教材第6页共36页职位Position总经理GeneralManager副总经理AssistantgeneralManager大堂副理AssistantManager经理Manager主管Supervisor领班Captain客房服务员Attendant接待员Receptionist餐厅男服务员Waiter餐厅女服务员Waitress调酒员Bartender接线员Operator职员Clerk秘书Secretary司机Driver行李员Bellman收银员Cashier数字Number基数序数onetwofirstsecondthreefourthirdfourthfivesixfifthsixthseveneightseventheighthninetenninthtenth星期Week星期一Monday星期二Tuesday星期三Wednesday星期四Thursday星期五Friday星期六Saturday星期日Sunday月份Month一月January二月February三月March四月April五月May六月June珍珠岛高尔夫——酒店英语培训教材第7页共36页七月July八月August九月September十月October十一月November十二月December季节Seasons春季Spring夏季Summer秋季Autumn冬季Winter节日和庆祝日FestivalandCelebrations新年NewYear元旦NewYear’sDay春节SpringFestival复活节Easter感恩节Thanksgivingday国庆节NationalDay圣诞节Christmas平安夜ChristmasEve珍珠岛高尔夫——酒店英语培训教材第8页共36页第二章酒店前台英语基本句型预订服务1、Goodmorning.ThisisRoomreservation.MayIhelpyou?早上好，客房预订处，我能为您做什么？2、Whatkindofroomwouldyouliketoreserve?您想订哪种类型的房间?3、Asingleroomoradoubleroom?要单人间还是双人房间？4、Forwhichdatesdoyouwanttobooktherooms?您想订哪几天的房间呢？5、Whattimewillyoubearriving?您将在何时到达？6、MayIhaveyourname,please?您能告诉我您的名字吗？7、Howlongwillyoubestaying?您将要住多久？8、I’dliketoconfirmyourreservation.我要确认一下您的预订。9、I’llchecktheroomavailability.我查查客房预订情况。10、YoushouldpayadepositofUS$1000beforehand.您应预期付1000美元的定金。11、Thereisa10percentdiscount.10%的折扣。接待服务1、Whatkindofroomwouldyoubeprefer?珍珠岛高尔夫——酒店英语培训教材第9页共36页您要什么样的房间？2、Doyouhaveareservation?您预订了吗？3、Asingleroomoradoubleroom?要单人间还是双人房间？4、Adoubleroomcosts368Yuanpernight.双人房的房价是每晚368元。5、Breakfastisalsoincluded.早餐也包括在内。6、MayIseeyourpassport?我能看一下您的护照吗？7、Couldyoufillinthisform,please?请您填一下这张登记表好吗？8、Thisisyourroomcardandroomkey.这是您的房卡和房间钥匙。9、MayIhaveyoursignaturehere,please?请您签一下名，好吗？10、Ifyouleaveafter6:00p.m,you’llhavetopaythefullaccount.晚上六点以后退房,按全天收费计算.11、You’llhavetoregisterindividually,please.请你们分开登记。12、Howwouldyouliketopay,sir,incashorbycreditcard?先生，请问您是用现金付款还是用信用卡付账？13、Ifeelterriblysorry.Thisisthebusiestseasonandallkindsofroomsarefullybooked.非常抱歉，这个季节人多，各种房间都订满了。14、Doyouknowwhichunitisresponsibleforthereception?您知道您是由哪个单位负责接待的吗？15、Couldyoukeepyourroomkeyuntilyoucheckout?珍珠岛高尔夫——酒店英语培训教材第10页共36页请您在住宿期间自己保管钥匙，直到结帐离开。收银服务1、Hereisyourbill.It’s2000Yuaninall.这是您的账单。总共2000元。2、Howwouldyouliketopay,sir,incashorbycreditcard?先生，请问您是用现金付款还是用信用卡付账？3、Pleasecheckitandsignhere.请核对一下，在这里签个字。4、Iwillwriteoutareceiptforyou.我给您开一张收据。5、MayIcheckthedetailsforyou,please?我能为您核对账单上的详细内容吗？6、Doyouhaveanychargesforthismorning?您今天是否挂帐用酒店的服务?7、We’llhavetochargeyou$10extra.我们要向您额外收10美元。8、Didyoumakeanyphonecallsfromroom,sir?先生，您从房间打过电话吗？9、Excuseme,sir,butIdon’tthinkthatwillbeenough.先生，对不起，我认为钱数不够。10、Iamsorry,sir,therehasbeenanerrorinyourbill.PleasewaitaminutewhileIcorrectit.对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。11、Isyourbaggagedownyet,sir?C