酒店行业--大型活动与酒店人力资源管理的异同(PPT 25页)英文

大型活动与酒店人力资源管理的异同——以北京奥运会和香格里拉酒店为例Author:GuangquanDai&JuanZhaoSouthChinaUniversityofTechnologyGuanzhou,510006CorrespondingAuthor：GuangquanDaiSimilaritiesanddifferencesbetweenmega-eventandhotelhumanresourcesmanagement——CaseStudiesofBeijingOlympicGamesandShangri-LaHotelCONTENTCOMPARATIVEANALYSIS1.OrganizationStructure2.featuresofstaffmanagement3.workingcharacteristics4.humanresourceplanning5.humanresourcetraining6.performanceevaluation,paymentandincentive7.laborrelationsCONCLUSION1.ORGANIZATIONSTRUCTUREGuangzhouShangri-LaHotel：beelinefunctionsystem三级宾客服务经理二级宾客服务经理一级宾客服务行政管理广州香格里拉大酒店组织结构图人力资源总监驻店经理人力资源副总监培训经理区域经理/总经理财务副总监采购部经理财务总监市场总监销售总监预订经理市场传媒部经理宴会及会议统筹总监副总工程师消防生命安全经理工程总监餐饮副总监行政副经理—餐饮部行政总厨前厅部经理行政管家洗衣房经理房务总监电脑部经理SPA总监政府事务经理工程协调员保安经理行政副总厨中餐行政总厨收益管理总监总经理秘书BeijingOlympicGames：Matrixorganization2FEATURESOFEMPLOYEEMANAGEMENT2.1Similarities：seasonality,highemployeeturnoverrate2.2difference：turnoverratePatterntimeHotel：CyclefluctuationsretaincorestaffQ0employeequantityOlympicGamesPulsating脉动性One--time一次性Pre-eventDuring-eventPost-eventNumberofthestafftime3WORKINGCHARACTERISTICSWORKINGENVIRONMENTHotel：fixedinnerstationOlympicGames：beofftheoriginalpostWORKINGCONTENTSHotel：routineworkOlympicGames：changingtask，changingHRneede.g.thestageofdesigningOlympicsVenue:considerthequalityandschedule,budgetestimate，needmoreprojectplanningstaffsConstructionStage——moreConstructionworkersandmanagersDuringtheevent,riskmanagementandcrisismanagementaremoreimportantanddifficult：terrorism,violence,accidentetc.ADDITIONSPECIALTEAMFORTHEEMERGENCIESSecurityPersonnelMedicalPersonnel…...4HUMANRESOURCEPLANNINGOlympicGames：teamgroupismadeupoftheemployeeswithdifferentknowledgeandworkingexperiencesprojectmanagerisveryimportant,possesshigherleadershipandricheven-managementexperiences5HUMANRESOURCETRAININGOlympicGamesTrainingtotheemployees——therequirementandstandardabouttheprojects.totheprojectmanager——roletransformation(projectmanageristhemostimportantroleandacquirehigherabilitiesandrichexperiences)Tothevolunteers——comprehensivetraining;importantandfullofdifficulties(largenumber,variousbackground)6PERFORMANCEEVALUATION,PAYMENTANDINCENTIVEperformanceevaluationhotelPersonnelmanagementsubsystem:theemployeedossiermanagementandattendance.flexibleworkinghours•OlympicGameshighermoralrisk，supervisionproblemswithoutflexibleworkinghourspaymentandincentivehotel：perfectrewardsystemandprofessionaldevelopmentopportunitye.g.Shangri-LaHotelfixedwage﹢bonus﹢welfare……•OlympicGamesstakeholders——basedonthecontracts;volunteers——Mentalinspiration,includingworkinspiration,aiminspiration,honorinspirationetc.7LABORRELATIONSBothofthemestablishthelaborrelationsintheformofcontractsystemThecontractbetweentheOlympicVolunteersandtheorganizingcommitteeiskindofspiritcontract：MostImportantDifferences：HotelHRM:Sustained,comparativelystable,long-termOlympicGamesHRM:one-time,pulsating,temporary•bottomofthedifferences:•Hotel——enterprise（existinguntilthebankruptcyoftheenterprise）stationaryorganization•OlympicGames——project（duringacertainperiodoftime）TemporaryorganizationProject5Project4Project3Project2Project1Project6Mega-eventMEGA-EVENTMANAGEMENT——PROJECTMANAGEMENTParalympicsOlympicTorchRelayConstruction&EnvironmentCulturalActivitiesOpening&ClosingCeremoniesGamesServicesBeijingOlympicGamesmarketingmanagementfinancialaccountingproductionmanagementtechnicalmanagementHRMenterprisedevelopmentTherelationshipbetweenthebasicconceptsofProjectmanagementoperationmanagementcyclediagramtimeteamenvironmentprojectoperationtaskTHEKEYFACTORSFORTHEMEGA-EVENTHRMProperHRplanningbasedonthetimeandtaskscheduleEfficientProjectTeamSpecialteamfortheemergencyHRmechanismreactsRapidlyPerfectincentiveandcontrolmechanismtomaintainworkingEfficiencyandqualitySpecialmanagementforVolunteers,includingHRplanning,Recruitment,Selection,Training,incentiveetc.Thanks！GuangquanDai:[e-mail]:[e-mail]