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1PartⅡHotelDepartmentalEnglish酒店部门英语2PartⅡHotelDepartmentalEnglish酒店部门英语TheMaintenanceService…………………………………………………………………......37工程部服务英语TheSaunaandHealthService………………………………………………………………38桑拿部服务英语TheEntertainingService……………………………………….…………………………..39娱乐部服务英语TheSecurityService…………………………………………………………………………..41保安部服务英语TheFootCareCenterService………………………………………………………………...42沐足部服务英语TheHousekeepingService……………………………………………………………………43客房部服务英语TheFinancialService…………………………………………………………………………49财务部服务英语TheWesternRestaurantService……………………………………………………………50西餐部服务英语TheChineseRestaurantService………………………………………………………………60中餐部服务英语TheSalesandMarketingService……………………………………………………………..64市场销售部服务英语TheFrontOfficeService…………………………………………………..............................70前厅部服务英语3TheMaintenanceService工程部服务英语※常用词语change更换waterfaucet水龙头bulb灯泡supervisor主管dutymanager值班经理Theairconditioninginyourroomneedsrepairing.Couldyouchangearoom?您房间的空调需要修理，请您换个房间好吗？Couldyoupleasewaitamoment?I’mawfullysorryfortheinconvenience./请您稍等一下好吗？非常抱歉带给您不便。I’msorry.MyEnglishisn’tverygood.I’llaskmymanagertohelp.对不起，我的英语不太好，我去请我的经理来处理。DialogueAE:Electrician电工G:Guest客人E:Electrician.MayIcomein?我是电工。可以进来吗？G:Yes,please.请进。E:Goodmorning,sir.TheTVsetisnotworkingwell,isn’tit?先生早上好。是电视有问题吗？G:No,itisn’t.是的。E:MayIfixitnow?现在修理可以吗？G:Well,I’mbusyatthemoment.我现在很忙。E:Whattimewouldbeconvenient,sir?您什么时间方便？G:CouldyoucomeagainwhenIamout?我不在房间时你再来好吗？E:Certainly.Sorryfordisturbingyou.Iwillcomeagainwhenyouareout.Goodbye.当然可以。对不起，打扰您了。您外出时我再来。再见。G:Bye.再见。4DialogueBE:Electrician电工G:Guest客人G:Iaminsidetheelevator/liftandcan’tgetout.WhatshallIdo?我被困在电梯里，不能出去。我该怎么办？E:I’msorrytohearthat.Onwhichfloor,sir/madam?很抱歉您被困在电梯。先生/女士，您在哪一层？G:The15thfloor.在15层。E:Don’tworry.We’llsendtheelectriciantofixitrightaway.Couldyoustaywhereyouare,sir/madam?请不要担心，我们马上派电工去处理。请待在原地好吗？G:Hurryupplease.请快点。E:Hello?Isanyonethere?有人吗？G:Yes.I’mhere.我在这儿。E:Couldyoustepawayfromthedoor?I’llopenit.您靠里面站好吗？我要开门了。G:Ok.好的。E:I’mawfullysorrytohavefrightenedyou.非常抱歉让您受惊了。5TheSaunaHealthCenterService桑拿部服务英语※常用词语Forhallattendant(大堂服务员)Goodevening,sir/madam.WelcometoSaunaHealthCenter.先生/女士晚上好。欢迎光临桑拿中心。Howmanypeopleareyoutogether?请问几位一起？Wouldyouliketohavesaunaserviceormassageservice?要洗桑拿还是要按摩？Justamoment,please.请稍候。Followmetothiswayplease.跟我这边来。Onlysaunaserviceis￥60RMB.Massageserviceinthehallis￥230RMBfor90minutes.仅洗桑拿是60元。大厅按摩是230元，共90分钟。Sorry,sir/madam.MyEnglishisnotverygood.MayIaskoursupervisortotalkwithyou?先生/女士不好意思，我的英语不太好。我请我们主管和您谈好吗？WhatcanIdoforyou,sir/madam?先生/女士，请问有什么可以帮您的？Sorrytohavekeptyouwaiting.对不起，让您久等了。Pleasegothiswaytopaythebill.买单这边请。Wouldyouliketoputthatonyourhotelbillorpayincash?请问是转房帐还是付现金？Wouldyoupleasesignhere?请在这里签字好吗？Thankyou,andthisisyourchange.谢谢。这是找您的零钱。Hopetoseeyouagain.欢迎下次光临。Wouldyouliketogotoswimmingpool?请问是到游泳池吗？Fordrawing–roomattendant(休息室服务员)Footmassageserviceis￥60RMBfor45minutes.脚底按摩是60元，共45分钟。Massageserviceinthehallis￥230RMBfor90minutes.大厅按摩是230元，共90分钟。6Forbathhouseattendant（更衣室服务员）Whatwouldyouliketohave?Pear,apple,watermelonoranythingelse?我们这里有雪梨，苹果，西瓜等。请问您吃点什么？Wouldyouliketodrinksomething?请问要喝点什么饮品呢？Wehavecoffee,milkteaandcoke,allfreeofcharge.我们有咖啡、奶茶、可乐等，都是免费赠送的。Wouldyoulikethecoldorthehot?请问您是要冻的还是热的？Wealsooffercomplimentarylunch,wouldyouliketohave?我们还提供免费下午茶套餐，您要吃点吗？DialogueAG:Guest客人C:Clerkofhealthclub健身俱乐部职员C:Goodafternoon.CanIhelpyou?下午好，有什么能为您效劳吗？G:Isthereasquashcourtavailablethisafternoon?你们今天下午壁球场有空吗？C:Forwhattime,please?请问在什么时间？G:From4:00to6:00.下午四点到六点。C:I’mafraidtheyarefullybookedforthattime.恐怕那个时间段的球场已经订满了。G:Whatotherfacilitiesdoyouhave?你们还有其他设施吗？C:Wealsohaveexercisebicycle,weights,swimmingpools,tenniscourtsandsoon.Youmayfindmoredetailsinthisbooklets.我们还有运动脚踏车，举重设备，游泳池，网球场等。您从这本小册子里会看到更多细节。G:Thankyou.I’llgoswimmingthen.谢谢。我去游泳好了。C:Theswimmingpoolisonthe9thfloor.游泳池在9楼。G:Dotheysellswimmingtrunks?在游泳裤卖吗？C:Yes,youcanfindthemattheshopnearby.有的，有游泳池旁边的商店里就有。7TheEntertainingService娱乐部服务英语※常用词语Forgreetingandsayinggoodbye（问候与道别）Goodevening,sir/madam.WelcometoPharaoh’sPalaceNightClub.先生/女士晚上好。欢迎光临法鲁王宫夜总会。Pleasedon’tleaveanythingbehindandthankyouforyourcoming.请带好您的随身物品，谢谢光临。Watchyourstepandhopetoseeyouagain.请慢走，欢迎下次光临。Forservingguests（服务用语）Haveyoumadeareservation,sir/madam?请问先生/女士，你们有预定吗？MayIknowwhomadeareservationforyou,sir/madam?请问先生/女士，是哪位帮你们预定的？Thiswayplease.Sir/Madam.先生/女士，这边请。Thisisthereservedroom,comeinplease.这是你们预定的房间，里面请。Thisisthereservedseat,sitdownplease.这是你们预定的卡座，请坐。Hottowelplease.请用热毛巾。Hereistheashtray,sir.先生，烟盅在这边。Washroomisoverthere,andI’llshowyoutheway.洗手间在那边，我带您去。Hereisourdrinklist.Justtellmewhatyouwouldlike.这是酒水牌。你们需要什么，我可以帮你点。MayIrepeatyourorder?Itis…….Theywillbereadyinaminute.你们点的酒水是……。请稍等，马上就好。Herearethedrinksyouorder.Pleaseenjoyyourself.这是你们点的酒水，请慢用。WhatcanIdoforyou，Sir/madam?先生/女士，请问有什么吩咐？Justamomentplease.I’lltakecareofit.请稍等，我马上去帮您办理。Sorrytohavekeptyouwaiting.Herearethedrinksyouordered.8不好意思，让您久等了。这是您点的酒水（饮品）。Introduction（介绍用语）1、Ourbusinesshoursarefrom19:00to02:00.我们的营业时间是19：00—02：00。2、Ourperformancehoursarefrom22:00to00:30midnights.大厅的表演时间是22：00---00：30。3、Thereisnominimumchargeforseatsattheba