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酒店部门英语名称1．ExecutiveOfficet行政办公室2．HumanResourcesDept.人力资源部3．FrontOffice前厅部4．HousekeepingDept.管家部5．Food&BeverageDept.餐饮部6．RecreationalDept.康乐部7．FinancialDept.财务部8．SalesDept.市场营销部9．SecurityDept.保安部10．EngineeringDept.工程部11．Waitinglist等候名单12．Averageroomrate平均房价13．DND=DoNotDisturb请勿打扰14．VIP=VeryImportantPerson贵宾15．Package包价服务16．No-show订房不到17．Message留言18．Cancellation取消19．Walk-in无预订散客20．Morningcall叫醒服务21．Complain投诉22．Overbooking超额预订23．OOO=OutofOrder维修房24．Lostandfound失物招领25．Roomstatus房间状态26．Checkin登记入住27．Checkout结帐离店28．Reservation预订29．Reception接待30．Operator总机话务员31．Businesscentre商务中心32．DDD=DomesticDirectDial国内直拨33．IDD=InternationalDirectDial国际直拨34．LDD=LocalDirectDial市话35．Suite套房36．Standardroom标准间37．Doubleroom大床间38．Mini-bar小酒吧39．Laundryservice洗衣服务40．Roomservice送餐服务41．Menu菜单42．PA=PublicArea公共区域43．DJ=DiskJockey音控员44．Tips=ToInsurePromptService小费45．AM=AssistantManager大堂副理总经理generalmanager外方总经理ExpatriateGeneralManager副总经理deputygeneralmanager财务总监FinanceController销售总监DirectorofSales市场总监DirectorofMarketing客务总监DirectorofRoomsDivsion行政总厨ExecutiveChef部门经理departmentmanager;divisionmanager;sectionmanager经理助理assistantmanager主管supervisor领班captain酒店设备、用品escalator自动楼梯bookshelf书架groundfloor(英)底，层，一楼cabinet橱柜switch开关venetianblind百叶窗帘curtain窗帘wastebasket字纸篓teatrolley活动茶几nighttable床头柜firstfloor(英)二楼，(美)一楼foldingscreen屏风hanger挂钩plug插头wall_plate壁上挂盘Chinesepainting国画elevator,lift电梯drawer抽屉secondfloor(英)三楼，(美)二楼spring弹簧cushion靠垫，垫子socket插座，插口sitting_room起居室voltage电压floor楼层，地板carpentry(总称)木器teatable茶几bedclothes床上用品quilt被子mattress床垫thermos热水瓶transformer变压器■服务台常用词汇management经营、管理marketprice市价cashier'sdesk兑换处coin硬币accountingdesk帐务处check_outtime退房时间voucher证件pricelist价目表check,cheque支票sign(动)签字interest利息form表格reservation预订receptiondesk接待处tip小费reservationdesk预订处luggageoffice行李房…perthousand千分之…spare(形)多余的postpone(动)延期cancel(动)取消traveller'scheque旅行支票pay(动)付款fill(动)填写administration管理、经营note纸币registrationdesk入宿登记处lobby前厅luggagerack行李架visitcard名片identificationcard身份证rateofexchange兑换率conversionrate换算率charge(动)收费bill帐单changemoney换钱procedure手续、程序informationdesk问询处luggagelabel行李标签overbooking超额订房…percent百分之…reasonable(形)合理的cash(动)兑换keep(动)保留、保存bankdraft汇票accept(动)接受procedurefee手续费fillintheform填表■电讯服务operator电话员housephone内部电话specialline专线dialanumber拨号码holdtheline别挂电话can'tputsomebodythrough接不通ordinarytelegram普通电话receiver听筒cityphone城市电话telephonenumber电话号码replacethephone挂上电话Line,please.请接外线。Thelineisbusy(engaged)占线。sendatelegram(cable)发电报longdistance长途电话telephonedirectory电话簿callsomebodyup打电话给某人can'thearsomebody听不见can'tgetthrough打不通inlandtelegram国内电报ordinarymail平信switchboard交换台centralexchange电话总局Theconnectionisbad.听不清。expresstelegram加快电报specialdespatch专电registeredfee挂号邮资postcard明信片