MeasureAnalyzeControlImproveLeanSixSigmaLineLeanSixSigma改善过程路径定义–线平衡模型设计原则价值定义线平衡方法练习RD011202MeasureAnalyzeControlImproveLeanSixSigmaLineLeanSixSigmaImprovementProcessRoadMapDefinition–LineBalanceModelDesignPrinciplesValueDefinitionsApproachestoLineBalanceExerciseRD011202ControlLineBalanceModel3LeanSixSigmaImprovementProcessRoadMapAnalyzeControlImproveDefine•IdentifyProblem•DevelopListofCustomers•DevelopListofCTQ’sfromVoiceoftheCustomer•FinalizeProjectFocusandKeyMetrics•CompletePDFMeasure•MapBusinessProcess•MapValueStream•DevelopDataCollectionPlan•ConductMeasurementSystemAnalysis•CollectData•ConductProcessCapabilityAnalysisAnalyze•ProposeCriticalX’s•PrioritizeCriticalX’s•VerifyCriticalX’s•EstimatetheImpactofEachXonY•QuantifytheOpportunity•PrioritizeRootCauses•ConductRootCauseAnalysisonCriticalX’sImprove•CriticalX’sConfirmed•DevelopPotentialSolutions•SelectSolution•OptimizeSolution•PilotSolutionControl•ImplementProcessChangesandControls•WriteControlPlan•CalculateFinalFinancial/•ProcessMetrics•TransitionProjecttoFutureOwners•IdentifyProject•TranslationOpportunitiesMeasureDefine•ProjectIDTools•ProjectDefinitionForm•NetPresentValueAnalysis•InternalRateofReturnAnalysis•DiscountedCashFlowAnalysis•PIPManagementProcess•RACI•QuadCharts•ProcessMapping•ValueAnalysis•Brainstorming•Multi-VotingTechniques•ParetoCharts•C&E/FishboneDiagrams•FMEA•CheckSheets•RunCharts•ControlCharts•GageR&R•Cp&Cpk•SupplyChainAcceleratorAnalysis•Multi-Vari•BoxPlots•InteractionPlots•Regression•ANOVA•C&EMatrices•FMEA•Brainstorming•PullSystems•SetupReduction•TPM•ProcessFlow•Benchmarking•Affinity•DOE•HypothesisTesting•ForceField•TreeDiagrams•GanttCharts•CheckSheets•RunCharts•Histograms•ScatterDiagrams•ControlCharts•ParetoCharts•InteractiveReviews•Poka-YokeRevised1-12-02ControlLineBalanceModel4精益6过程改善流程分析控制改进定义•选定题目•列出客户•从顾客之声中列出关建需求•定出项目焦点和重要指标•完成PDF测量•绘制业务流程图•绘制价值流程图•制定数据收集计划•测量系统分析•收集数据•过程能力分析分析•提出关键因子•区分关键因子•验证关键因子•评枯每个关键因子对结果的影响•量化机会•根本原因排序•寻找根本原因针对关键因子改进•关键因子确认•发掘潜在的解决方法•选择方案•优化方案•实行方案控制•过程变革和控制•制定控制计划•计算最终财务•过程指标•项目过渡给未来项目管理者•项目鉴别•转化机会测量定义•项目编号工具•项目定义表•净现值分析•内部回报率分析•折算现金流分析?(按现值计算的现金流量分析)•PIP管理过程•RACI•Quad表•过程图•价值分析•脑力风暴•投票归类法•柏拉图•因果图/鱼骨图•FMEA•查检表•运行图•控制图•量具R&R•Cp&Cpk•供应链加速器分析•多变动图i•盒状图•交互作用图•回归分析•ANOVA•C&E矩阵图•FMEA•脑力风暴•拉系统•减少设置•TPM•流程图•标杆管理•亲和图•DOE•假设检验•力场分析图•树状图•甘特图•查检表•运行图•柱状图•散布图•控制图•柏拉图•互动回顾•愚巧法Revised1-12-02ControlLineBalanceModel5LearningObjectivesHowtodesignandimplementaprocesssupportedbyalinebalancingmodelthatensuresoptimaluseof:PeopleFloorspaceCapitalAssetsMaterialKnowhowtomaximizeproductivityControlLineBalanceModel6学习目标如何设计和实施由“线平衡模型”支持的一个流程以确保优化配置:人地方固定资产材料知道如何使生产率最大化ControlLineBalanceModel7What’sinItforMe?AbletodesignandimplementabalancedprocesslineUnderstandtheissuesinatypicalprocessenvironmentandhowtoimpactthoseissuesControlLineBalanceModel8益处能够设计和实施一个线平衡的生产线了解典型流程环境中的问题及如何影响那些问题ControlLineBalanceModel9LineBalanceModelALineBalancingModelallowstheusertoviewtasktimesacrossaprocesstoidentifybottlenecksandthuscalculateoutputrates(throughput)andTaktTimes.Inaddition,theuserwillbeabletovisuallyseeunbalancedareasandwheretaskscanbeshiftedtobalancetheprocess.TheLineBalancetechniquesareapplicableintransactionalaswellasmanufacturing,e.g.,orderentryoperations.ControlLineBalanceModel10线平衡模型线平衡模型允许用户在一个流程中确定瓶颈问题,并计算产出比率(产能)和TaktTimes。除此,用户将能直观地看到不平衡的区域和使流程平衡所做的任务。线平衡方法与生产互动一样是可行的,如订单进入生产。ControlLineBalanceModel11PrimaryIssuesinTypicalProcessEnvironmentsLargeorerraticbatchesExcessiveWIPPoorfloorspaceutilizationLowemployeeefficiencyLong/erraticcycletimesPoorbalanceofoperationsandlaboracrossprocessstepsConveyance,standbyandmotionwasteDisorganizedworkspaceandcomponent/supplystorageHighvariabilityofdemandonmultipleprocessingcenters,e.g.,callcenters/flowlinesControlLineBalanceModel12典型的流程环境中的主要问题大批量或反复无常的批量过多的WIP地方利用的差较低的员工效率长的/反复无常的周期时间流程步骤中差的生产平衡和劳动力传送、备用和启动浪费无规则的工作地点和元件/供应存储对于多重的流程中心,需求变化差异大2,如电话中心/流出线ControlLineBalanceModel13LineBalance–DesignPrinciplesMinimizeBatchSize/TransferQuantity/WorkInProcessMinimize/StabilizeCycleTimeMaximizeLaborEfficiencyOptimizenumberofworkstations/processstepsBalancetasks/laboracrossworkstationsMaximizespaceutilizationMinimizetaktvarianceMinimizeNVA(conveyance,standby,andmotionwastes)Minimizetheneedtore-balanceasdemandrequirementschangeMinimizevolumevariability(combineproductcategorydemand)MaximizeflexibilitytoallowforproductintroductionsanddiscontinuationsControlLineBalanceModel14线平衡–设计原则使批量规模/转移质量/在制品最小化将周期时间最小化/稳定化使劳动效率最大化优化配置工作站/流程步骤平衡任务/工作站里的劳动最大限度利用空间使takt的变化最小化最小化NVA(运送、备用和启动浪费)根据需求的变化使再平衡的需求最小化使批量差异最小化(综合产品种类需求)使柔性最大化以允许产品引入和非持续性ControlLineBalanceModel15ValueDefinitionsValueAdd:Addingform,fit,orfunctiontotheproduct.Ataskoractivityforwhichthecustomerwouldbewillingtopay.Example–AssemblerscrewingaboltintoapieceofaluminumrequiredtoholdthewindowtogetherExample–FinancialServicesemployeeaddingcredithistorytoacreditapplicationBusinessValueAdd:AtaskthatisrequiredtobuildawindowbutforwhichthecustomerisnotwillingtopayExample–Thetimeittakesf