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112(1.;2.):,,,:,;;,,,,:;;;:C912.1;C933.2:A:16722884X(2009)0720930209InfluenceofLeaderBehaviorsandInterpersonalRelationshiponGroupCohesioninEnterprisesandItsConsequences:AnEmpiricalStudyofHotels’EmployeesPENGQian1ZHUANGGuijun1CENChengde2(1.Xi’anJiaotongUniversity,Xi’an,China;2.SunYat2SenUniversity,Guangzhou,China)Abstract:Formthetheoriesofgroupcohesioninorganizationbehaviorandmanagement,thein2fluenceofleaderbehaviorsandinterpersonalrelationshipongroupcohesionandtherelationshipbe2tweengroupcohesionandemployees’jobsatisfactioninthecontextofChinahotelswereinvestigated.Theresultsindicatethat,excepttheinnovation2adaptabilityleaderbehavior,thegoal2controlleaderbehavior,solicitude2supportleaderbehaviorandinterpersonalrelationshipinfluencedthegroupcohe2sionpositively;thatgroupcohesionhassignificantlypositiveimpactonemployees’jobsatisfaction;andthatgroupcohesionplaysthemediatedroleontherelationshipbetweentheinterpersonalrelation2ship,thegoal2controlleaderbehaviorandtheemployees’jobsatisfactioncompletely,playsthepar2tiallymediatedroleontherelationshipbetweensolicitude2supportleaderbehaviorandtheemployees’jobsatisfaction,andplaysnonemediatedroleontherelationshipbetweentheinnovation2adaptabilityleaderbehaviorandtheemployees’jobsatisfaction.Theimplicationsofthefindingsarealsodis2cussed.Keywords:groupcohesion;interpersonalrelationship;leaderbehaviors;employees’jobsatis2faction:2008204211:(70121001);(NCET20620853)1,,[1,2],[35]0396720097ChineseJournalofManagementVol.6No.7Jul.2009,,[6,7],,,:(1),2004,1238.7[8],850.6[9],,10%,[10],,[10,11](2)[12],,,,,,,,[13],,[14],,,,,,,[13,15];,,;,,,,[16](3),,[17][18][19][20][21],,,,2:[22];[23],,,22.1,,2:,;,CARRON[2]22,()(),(,)(),,,[23],[19]:,[20,24,25];,[1,25];[2629]()(),,2,,2CARRON[2]22,2,,;,()2.2,,,139,;,,,,,,,,[30],,,,:1,,2.3,,,,,[31]QUINN[32],4;;();,:;,,[12],(),(),,2,,,;,[33],,[34],,,,,,,[35],,,,,(),,[36],,,,[37],3:2a,,2b,,2c,,2.4[38]1933,2:,[39],[40],,,,,[18,24,4143],[44],,2396720097,,,[21],,,,,[36],;,,,;,,,[39],,[45];,,[18,4143],,:3,,2.5,11,,,133.151,2:,,,;22010,,,,2006212,,,,300,247,82.3%,33(2)214,71.3%1,,1öö%5425.216074.86028.010850.53415.9125.6ö202913.521256630.826303717.331354420.6363817.8ö2109042.111207836.4214621.53.25:47(1,7),,,(),;5(1)(AW)BURKE[24]STOKES[46],7,,A0.92,68.177%,AWICC,ICC=0.915,(2)(BW)5[47],,A0.8289,33960.499%,BW(3)(CW)QUINN[48],6;5;5;5,3,(CF1)(CF2)(CF3)369.561%,A0.8,3CF1CF2CF3:V2=225.488,V2ödf=1.708,GFI=0.889,NFI=0.953,RFI=0.944,IFI=0.973,TLI=0.968,CFI=0.973,RMSEA=0.072,(4)(DW)SMITH[44],5,,A0.8307,60.692%,DW,,,,,3.3,,,,,SPSS15.0(2)(3),,,,,2ACF10.9385CW180.805CW160.783CW15,0.768CW140.764CW130.758CW170.727CW190.727CW210.718CW20,0.686CF20.8920CW250.810CW260.803CW270.708CW240.667CW280.615CF30.8518CW290.805CW320.771CW33,0.673CW300.6683AWBWCF1CF2CF3DWAW5.2741.144BW4.9480.709331.076CF15.2820.702330.543331.132CF24.9460.625330.530330.650331.134CF34.8680.574330.580330.619330.719331.133DW4.7410.684330.625330.604330.6480.650331.044:33p0.01;3p0.05,43967200974[49],34124:1234(AW)(DW)(DW)(DW)BW0.443330.277330.129CF10.365330.176330.053CF20.187330.234330.1713CF3-0.0540.222330.24033AW0.714330.33533-0.108330.152330.0770.11330.048-0.0340.001-0.015-0.0590.0560.0470.067F62.0803351.5233340.4403340.92233R20.8240.7050.7610.784a:a432,R2(p0.05);,VIF10,Kolmogorov2SmirnovShapiro2Wilk2,P0.05,;,Y-22,112,1F0(p0.05),R20.824,82.4%,CF1CF2BW0(p0.05),12a2b;,12a2b,,CF3(p0.05),2c,2c23,2F0(p0.05),R20.705,70.5%,AW0(p0.05),3,,3,,34(4)3[49]:(1)1,CF3,,CF3,1(2)2,AWDW;3,CF1CF2CF3BWDW,2(3),4:F0(p0.05),R20.784,230.7050.761(p0.05),4234,AWDW,CF2CF3DW(,CF2),CF1BW,CF1BWDWAW;CF2DWAW;CF3DWAW,,,:F0(p0.05),R20.841,CF3,55393,,,,12a2b3,2c,:BWCF1CF2AW,CF3AW;AWDW,BURKE[24],,,DWAW;AWBWDW,CF1DW,CF2DW,DF3DW2c,:,CF3,;,(78.5%),,CF3,,CF3,KOONTZ[50],;,,,,CF3,,:KOONTZ[50],,,,,,,CF1CF2DW(41),,,,,,3:,,,,,,,:,,,,,,,,,;,,,,,,,,,,,;,,,,,,,,,,,;,6396720097:,,,,,:,,;2,,;,3[1]ROBBINSSP.OrganizationalBehavior[M].7thed.Beijing:PearsonEducationAsiaLimitedandTs2inghuaUniversityPress,1997.[2]CARRONAV,WIDMEYERWN,BRAWLEYLR.TheDevelopmentofanInstrumenttoAssessCo2hesioninSportTeams:TheGroupEnvironmentQuestionnaire[J].JournalofSportPsychology,1985,7(5):244266.[3]MBAATYOAA.TheNewTelecommunicationsTechnologyandtheHumanFactor:TheImpactofVideoConferencingonPerceivedGroupCohesive2ness[M].MI:UMI,1988.[4]EVANSNJ,JARVISPA.GroupCohesion:ARe2viewandRe2evaluation[J].SmallGroupBehavior,1980,11(4):359370.[5]BAIRDJRJE,WEINBERGSB.GroupCommunica2tion:TheEssenceofSynergy[M].Iowa:BrownCompanyPublishers,1981.[6]BUDMANSH,SOLDZS,DEMBYA,etal.WhatisCohesiveness?AnEmpiricalInvestigation[J].SmallGroupResearch,1993,24(2),199216.[7]MARZIALIE,MUNROEBH,MCCLEARYL.TheContributionofGroupCohesionandGroupAlliancetotheOutcomeofGroupPsychotherapy[J].Inter2nationalJournalofGroupPsychotherapy,1997,47(2):475497.[8].2005[M].:,2005.[9].2005[M].:,2005.[10].:10[N].,2006211220(009).[11].:10[N].,2006204212(A06).[12]CHASERB.WhereDoestheServiceCustomerFitinaServiceOperation[J].HarvardBusinessRe2view,1978,11(7):137142.[13]ZEITHAMLVA,BITNERMJ.ServiceMarket2ing:IntegratingCustomerFocusAc