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新航标职业英语综合英语1VocationalEnglishBackgroundGettingReadyTextALanguageFocusTextBVocationalFocusSkillFocusPracticalLearning顾问总主审：刘黛琳总主编：蒋秉章本册主编：许振雅刘军凌伟卿外籍主审：LauraBlacks（英）DanJenkins（美）编者：刘军王前封萍徐辉韩智渊光盘制作：博速软件新航标职业英语VocationalEnglish返回目录1Unit1ReceptionBackgroundGettingReadyTextATextBVocationalFocusSkillFocusPracticalLearningLanguageFocus新航标职业英语VocationalEnglish返回目录2Unit1ReceptionAreceptionist’smainresponsibilitiesPreparationstobemadebeforereceivingaforeignvisitorAreceptionist’smainresponsibilitiesAreceptionist’smainresponsibilitiesBackgroundGettingReadyTextATextBVocationalFocusSkillFocusPracticalLearningLanguageFocus新航标职业英语VocationalEnglish返回目录3Areceptionist’smainresponsibilities6.Providethehighestpossiblelevelofcustomerservicewhentakingandrelayingmessages.Unit1ReceptionAreceptionistisapersonwhoreceivestheguestswhocometovisithis/hercompany.Assuch,areceptionististheinitialcontactavisitormakeswiththecompany,andishenceinapowerfulpositioninwhichtoaffectthewaythecompanyisperceived.Areceptionist’smainresponsibilitiesareasfollows:2.Communicatewell—bothinternallyandexternally—withcustomers.1.Buildgoodcustomerrelationsinaprofessionalmanner.3.Developeffectivelisteningskillsandreactappropriatelyondifferentoccasions.4.Takeappropriateactionwhendealingwithdifficultcallersandawkwardcustomers,orwhenhandlingcomplaints.5.Managethereceptionarea.BackgroundGettingReadyTextATextBVocationalFocusSkillFocusPracticalLearningLanguageFocus新航标职业英语VocationalEnglish返回目录41.Acquirebackgroundinformationfromthemissionorganizerordirectlyfromthemanagementofthecompany,includingthepurposeofthevisit.PreparationstobemadebeforereceivingaforeignvisitorUnit1Reception2.Knowthenameandtitleofthevisitor.3.Makesurethevisitoristobemetbyapropercounterpartfromthecompany,i.e.,apersonofthesamerank.4.Learnthevisitor’sagendafortheremainder(其余)ofhis/hertrip.5.Checkthevisitor’smainproductlinesandcustomsinhis/herowncountry.6.Briefyourselfonthebusinessandculturaletiquetteofthecountry.7.Prepareapromotionalpack(宣传包)withappropriatematerials,includingpricelists,translatedintothevisitor’snationallanguage.BackgroundGettingReadyTextATextBVocationalFocusSkillFocusPracticalLearningLanguageFocus新航标职业英语VocationalEnglish返回目录5d.Japanc.Indiae.SaudiArabiaf.Thailandb.NewZealandConclusionAlthoughoneofthemostwell-knownandcrucialformsofnonverbalcommunicationinAsianculturesisbowing,andArabicpeoplegreeteachotherbyakissonbothcheeks,mostpeoplestillprefertoshakehandsinbusinessgreetings.Unit1ReceptionBackgroundGettingReadyTextATextBVocationalFocusSkillFocusPracticalLearningLanguageFocus新航标职业英语VocationalEnglish返回目录6MeetingForeignersatanAirportUnit1ReceptionBefore-readingWhile-readingBackgroundGettingReadyTextATextBVocationalFocusSkillFocusPracticalLearningLanguageFocus新航标职业英语VocationalEnglish返回目录71.Whatpreparationsshouldthehostsmakebeforemeetingtheirvisitorsattheairport?2.Howcanyoumakethegreetingsigneye-catchingtothevisitors?ExerciseAReadthetextandanswerthefollowingquestions.Beforemeetingtheirvisitors,theyshouldcheckaheadoftimetomakesuretheflightisonscheduleandgototheairportearly.Acomputerlaserprintoutofthevisitors’namesinextra-largetypeworkswell.Thesignshouldbeprintedinthevisitors’mothertongue.Ifthevisitors’companylogocanbeprinted,thatwouldbeevenbetter.Unit1ReceptionBackgroundGettingReadyTextATextBVocationalFocusSkillFocusPracticalLearningLanguageFocus新航标职业英语VocationalEnglish返回目录83.Whoshouldmaketheindividualintroductions?5.Whoshouldhelpthevisitorscheckinatthehotelbookedbythevisitorsthemselves?4.Whyshouldthehostsletthevisitorscontroltheirfirstday’sschedule?ExerciseAAmemberofthehostteam.Thevisitorswillbejet-lagged,soletthemgetsomeresttogetusedtothenewtimezoneinsteadofplanningsomethingbig,e.g.,conductingbusiness.Noactualbusinessshouldbedoneuntilthevisitorsarewellrested.Thehostteam.Readthetextandanswerthefollowingquestions.Unit1ReceptionBackgroundGettingReadyTextATextBVocationalFocusSkillFocusPracticalLearningLanguageFocus新航标职业英语VocationalEnglish返回目录9ExerciseBThearticletellsuswhattomakebeforemeetingvisitorsat.Inaddition,thearticleillustrateshowtomeetvisitorsinamanner.Fillintheblankstocompletethemainideasofthetext.preparationsanairportbusiness-likeUnit1ReceptionBackgroundGettingReadyTextATextBVocationalFocusSkillFocusPracticalLearningLanguageFocus新航标职业英语VocationalEnglish返回目录10ExerciseCDiscusswithyourpartner,andthenfillintheblankstocompletethefollowingtableaccordingtothetext.airporthoteltheflightisonscheduleimmigrationandcustomsthevisitorsanewbusinessventureanewculturesatisfiedwiththeserviceUnit1ReceptionBackgroundGettingReadyTextATextBVocationalFocusSkillFocusPracticalLearningLanguageFocus新航标职业英语VocationalEnglish返回目录11Paragraph1Often,companieswillwishtomeettheirforeignvisitorsattheairport.Beforemeetingthevisitors,theyshouldcheckaheadoftimetomakesuretheflightisonschedule,gototheairportearlyandmakeeverypossibleefforttohelpthevisitorsgetthroughimmigrationand译文Unit1Receptioncustoms.BackgroundGettingReadyTextATextBVocationalFocusSkillFocusPracticalLearningLanguageFocus新航标职业英语VocationalEnglish返回目录12Paragraph2C