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1系部_____________班级________________姓名__________________学号____________----------------------------------------------密-------------------------------------封----------------------------------------线------------------------------------2016－2017学年第一学期期末考试《民航客舱服务实用英语》试卷(A)（时间90分钟满分100分）（适用于领航专业学生）一、短语测试（10分，每题0.5分）阅卷人得分1.海关规定11.中转旅客2.信用卡12.摆渡车3.胸口疼13.安全措施4.受伤区14.咨询台5.客舱压力15.入境表格6.氧气瓶16.移民检查7.防冲撞姿态17.私人物品8.迫降18.到达大厅9.联程航班19.报关物品10.备用航班20.广播系统二、实用句型测试（20分,每题1分）。阅卷人得分1.先生，您要购买免税商品吗？_______________________________________________________2.我将为您算出汇率。_______________________________________________________3.您最好躺下休息。_______________________________________________________4.不用担心，应对这种情况我训练有素。_______________________________________________________5.您可以通过吞咽咀嚼糖果来减轻耳痛。_______________________________________________________6.打扰了，厕所有人吗？________________________________________________________7.为了您的安全，请保持做好，系好安全带。________________________________________________________8.我们机长已经决定紧急降落。________________________________________________________9.目前我们还没有得到确切的离港时间。________________________________________________________10.我们遗憾的告诉您本次航班直飞哈尔滨不再在天津中转。________________________________________________________11.我们将在长沙待多久？题号一二三四五六合计核分人复核人分数阅卷人2----------------------------------------------密-------------------------------------封----------------------------------------线------------------------------------________________________________________________________12.我们必须等待直到广州天气好转。_____________________________________________________________13.我们飞机正经历气流颠簸。_____________________________________________________________14.我们当然安全。_____________________________________________________________15.女士，感谢您的咨询。_____________________________________________________________16.我确信它将会改善。_____________________________________________________________17.打扰了，先生，请您填一下这个表格好吗？_____________________________________________________________18.当您通过海关时您将需要它._____________________________________________________________19.请小心，让我来帮您下飞机。_____________________________________________________________20.请注意您的脚下。_____________________________________________________________三、阅读理解题（20分）请把答案写在题前横线上阅卷人得分1-5_______________________6-10__________________________ACabinattendantsneedtoseethatpassengersseatbeltarefastenedtightlyandthatnosmokingruleisobserved.Thentheywillreporttheresultofthischecktothepurser.Specialcaremustbetakenincheckingthebeltsofcertaintypesofpassengers,especiallytheelderly,handicappedpassengers,unaccompaniedminorsandothers.Whenthereareinfantsamongthepassengers,cabinattendantsshouldensurethatinfantsareseatedsothattherearesufficientoxygenmasksforallthepassengersintherow.Forsmallchildren,itisrecommendedthatablanketbeplacedbehindthemsothattheseatbeltcanholdthemmoresecurely.Otherchecksthatmustbemadeare:confirmingthatallcompartments,carsandcontainersarelockedandthattheyaresecuredbystoppedwherethesearefitted,confirmingthatwindowshadesareopenfortake-off,andthatalltraysarestowedandtheseatbacksareintheuprightposition.1.Beforetakingoffcabinattendantsdothesafetycheckandinform___oftheresult.A.thecaptainB.thepurserC.thecontrollerD.theflightengineer2.Whencheckingtheseatbeltsofpassengers,cabinattendantsshouldtakespecialcareof______________.A.theelderlyB.handicappedpassengersC.UnaccompaniedminorsD.Alloftheabove3.Whichofthefollowingstatementisnottrue?A.Cabinattendantscangivethesmallchildrenablankettoplacebehindthem.B.passengersmustfastentheirsearbeltstightlywhentakingoff.C.Unaccompaniedminorsarepermittedtotravelbyairalone.3系部_____________班级________________姓名__________________学号____________----------------------------------------------密-------------------------------------封----------------------------------------线------------------------------------D.Wheninanemergency,theinfantscannothaveenoughoxygenmasks.4.Other“checks”shouldbemadebeforetake-offexcept_________.A.Confirmingthatallcompartmentsarelocked.B.Confirmingthatallcartsandcontainersareempty.C.Confirmingthatwindowshadesareopen.D.Confirmingthatalltraysarestowed..5.Fortake-off,passengersseatbeltshouldbe_________A.intheuprightposition.B.inclinedforwardC.VerycleanD.KeptbalanceBDutyfreesalesareveryimportanttoAirlines.Theyrepresent(占据)eightpercentofthetotalworldtradeofdutyfreesales.However,lastyearrepresentedareduction（缩减）of0.3%fromthepreviousyear.1999wasayearofuncertainchanges.Afterthestrongsalesoftheprevioustwoyears,globaldutyandtax-freesalesshowedsomedecline（下降）.Althoughitisaglobalindustry,therearemajorchangesinperformanceindifferentregions（地区）fortheworldsalesintheAsiaregioncontinuedtogrowslowerthanhadbeenexpected,theeliminationoftaxfreesaleswithintheEuropeanUnionhadadramaticeffectonsales.TheregionthatshowedthebiggestgrowthlastyearwastheAmerica.Nextyear,salesareexpectedtoreachUS$6.4billion.Thisoptimistic（乐观的）growthiswellspreadamongallchannels----airports,airlines,bordershops,downtownshopsetc.6.Airlinesdutyfreesales_____ofthetotalworldtradeofdutyfreesales.A.DeclinetoeightpercentB.DecreasedbyabouteightpercentC.Lastyearincreasedby0.3%D.Representeightperc