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Unit3ProblemsBusinessEnglishMARKETLEADERanewlanguagecoursefortomorrow’sleadersoverviewBusinessEnglishVocabularyAdjectivesLanguageFocus1PresentsimpleNegativesandquestionsLanguageFocus2HavegotSkillsTelephoning:SolvingproblemsCaseStudyBlueHorizon•solve•fire(v)•stressedout•serious•political•solution•environmental••important•tofindtheanswertoaproblem•worried;havingtoomuchtodo•awayofsolvingaproblem•havingtodowithpolitics•difficulty;questionormattertobesolved•havingtodowitheverythingaroundus•todismissfromajobVocabularyBusinessEnglishKeyLanguage1Matchthesentencesaboutproblems.1.Thereisn’taninvoiceinthepackage.2.Wecan’tfindthedocuments.3.Thecoffeemachinedoesn’twork.4.Thetrainisn’tontime5.I’mnotreadyforthemeeting.TaskBusinessEnglisha)It’sbrokenb)I’llbe10minuteslate.c)It’smissing.d)Ithinkthey’relost.e)It’sdelayedby15minutes.Whichdepartmentshouldberesponsibleforthefollowingproblems?TheyinformedmethatIhadbeenhired,butdidn’ttellmewhentostartwork.Theyhaveforgottosendapricelistwiththiscatalogue.Thephotocopierhasbrokendownagain.We’veordered100disks.Thereareonly50here.Themotorisdamaged.I’llsenditbackandgetthemtoreplaceit.Idon’tthinktheinvoiceisright.OrderprocessingSalesDispatchFinance/AccountsBusinessEnglishListening3.1Listentofivetelephonecalls.Identifytheproductandtheproblem.ProductProblem1TVInstructionsmissing2Remotecontrollost3coffeemachinebroken4booksCan’tdeliver5drinkingwaterLatedeliveryKeyLanguage1BusinessEnglishCompletethesesentences.UsetheadjectivesfromtheboxAdjectivesBeautifulbrokencleanfastflexiblehelpfulhighincorrect1Ouremployeesenjoyhaving___________hours.2Thenewsalesassistantgota(n)________promotion.3Marketingexecutivesearna(n)_________salaryatthatcompany.4Mycolleaguesareusuallyvery____________.5Wewanta(n)_______andwell-furnishedapartment.6Yourofficehasgota(n)_____________view.7Theiroldprinteris_____________,sotheywantanewone.8Thisinvoiceis______________;pleasecanyoursendanewone?flexiblefasthighhelpfulcleanbeautifulbrokenincorrectKeyLanguage1BusinessEnglishMatchtheadjectiveswiththeiropposites1.Longa)fast2.Heavyb)late3.Earlyc)short4.Slowd)dangerous5.Safee)light6.Bigf)wide7.Hotg)low8.Narrowh)hard9.Highi)small10.Softj)coldKeyLanguage1BusinessEnglishLookatthesesentencesThebedistoohard.Itisn’tsoftenough.Theseatsaren’twideenough.They’retoonarrow.Makesentences.UsetooorenoughandadjectivesfromexerciseB.1Thereportdoesn’tgivemuchinformation.(too/enough)It’stooshort./Itisn’tlongenough.2Ican’tcarrythesesuitcases.(too)Theyaretooheavy.3Ican’tmeetyouat6o’clockinthemorning.(too)It’stooearly.4Idon’twantthiscar.It’stopspeedisonly100kilometresperhour.(too/enough)It’stooslow./Itisn’tfastenough.5Don’ttakeanyvisitorstothoseareaslateatnight.(too/enough)They’retoodangerous./Theyaren’tsafeenough.6Thatcameradoesn’tfitinmypocket.(too/enough)It’stoobig./Itisn’tsmallenough.7Ican’tgetthiscarintothegarage.(too)It’stoobig./it’stoowide.8Ourtruckscan’tgounderthatbridge.(too/enough)It’stoolow./Itisn’thighenough.BusinessEnglishFurtherReadingDealingwithproblemsatwork1234BusinessEnglishTaskMatchtherepliesinExerciseAwithanappropriateheading.a)Changesatworkb)Spaceproblemsc)Moneyproblemsd)Difficultpeople2143Findwordsinthereplieswhichmeanthefollowing1Themoneyyoupayregularlytouseabuilding(reply1)2whenaplaceistoofullofpeople(reply1)3large,withalotofspace(reply1)4unhappyaboutsomething(reply2)5someonewhoworkswellwithothermembersofagroup(reply3)6peopleyouworkwith(reply3)7apieceofpapershowinghowmuchyouhavetopayforsomething(reply4)8amountofmoneycomingintoandgoingoutofacompany(reply4)RentcrowdedspaciousworriedTeamplayercolleaguesbillCashflowBusinessEnglishWhichoftheseareaproblemwhereyourlive?SpeakingTransportpricescrimenoiseotherBusinessEnglishLanguageFocus1Presentsimple:negativeandquestionsWeusethepresentsimpletotalkabouthabitsandworkroutines.NegativesTheydon’tcometoworkontimeHedoesn’tgotomeetingsQuestionsDoesheworkwellwithcolleagues?Wheredoyouwork?BusinessEnglishWorkinpairs.MatchthequestiontotheanswersTask1Whatdoyouthinkaboutthenewboss?2Whattimedoesthemeetingstart?3Wheredoesshelive?4Whydoesheneedthemoney?5WhodoIreportto?6Howdoesthiswork?7Howmuchdoesitcost?8WhendoIfinish