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新职业英语Warming-upReadingAListeningSpeaking4123ReadingB5Writing6Project7VocabularyandStructure8Warming-upTask1Workinpairsanddecidewhichpicturesshowthecorrectwayofafter-salesservice.Group1Group2Group4Group3①①①①②②②②HomeNextBackWarming-upTask2Workingroupsoffouranddiscussthequestion.Howtodealwithcomplaints?❖Apologize❖Keepcalm❖Besympathetic❖Bepoliteandpatient❖Askabouttheproblem❖Explainwhatyou’regoingtodotohelpHomeNextBackReadingATask1Beforereadingthepassage,seehowmuchyouknowaboutcomputermaintenancebyansweringthefollowingquestions.1.Whatkindofcomputerproblemsusuallytroublesyou?2.Whatmethod(s)wouldyoutaketosolvecomputerproblems?HomeNextBackBasicComputerMaintenanceEveryoneShouldDoPara.1Computerstendtogowrongovertime.Somesimplemaintenanceevery2to4weekstakesonly10to30minutesbutcankeepyourcomputerrunningsmoothly.Withthisguide,andsomesoftwareyoucandownloadfromtheInternet,youwillseeagreatimprovement.Thisisverybasicandsomethingallcomputerusersshoulddo.ReadingAHomeNextBackReadingAPara.2RemoveprogramsyouforgetornolongeruseOvertime,A.Andsometimesyouwillfindatoolbarorotheritemthatyouforgetisthere.Whywastethespace?Gotothe“Add/Removeprograms”ofyourcontrolpanel,anduninstallanythingyounolongeruse.DownloadingsoftwarefromtheInternetmayhelpyouwithremovingprograms.Para.3Cleaningyourharddriveofunneededfiles__B__.Theharddrivehasmoremovingpartsthananyotherinacomputerandwhenyourcomputerisrunning,itusesmanyfilesontheharddrive,butnotalwayscleansupafterusingthem.Becauseofthis,youshouldcleanyourcomputer’sharddriveregularly.HomeNextBackReadingAPara.4RemoveinvalidregistryentriesRegistrymaygetlargeandcancontainmanyinvalidreferences._C_.Soifyouarenotanexpertonthismatter,userelatedsoftwaretocleanoutold,invalidentries.Para.5RemoveunneededstartupitemsHaveyounoticedalltheiconsinthelowerrightcornerofyourscreen?Thoseareafewprogramsyourcomputerloadsduringstartup.Andthoseareonlypartsofthem.Ifyou’rewonderingwhyyouhavetowaitaminutetouseyourcomputerafterstartup,itisbecauseallofthoseitemsareloadingafterWindowshasstarted.Theyalsouseupmemoryevenwhenyouarenotusingthem.Removalofthestartupitemstakesabitmoreknowledgeorresearch,butyoucandoit!HomeNextBackPara.6DefragmentyourharddriveWhenyouhaveremovedallgarbage,youwillhavedefragmentedfilesallovertheharddrive.Inthissituation,readingandwritingdatawillbesloweddown,becauseittakeslongtimefortheheadstomovebetweenfragmentsonthedisksurface.Thefilesonyourharddrivenowprobablylooklikeaboxofnailsafteryouopenthemandthrowthemontheground.Defragementingyourharddrivewouldbeliketheboxofnailsstillsealed,allneatandtidyandeasytoaccess.ReadingAPara.7Scan/RemovemalwareMalwareisthesoftwarewhichcoulddodamagetothecomputersystemwithoutyournotice,muchlikeviruses.Soyoushouldremembertouseamalwarescannersometimes.Again,itissuggestedyoudownloadfromtrustedsitesandusewell-knownprograms.HomeNextBack电脑的日常基本维护随着使用时间的增加，电脑可能会出现问题。每2—4周花上10—30分钟时间做一些简单的维护能保持你的电脑顺畅运行。按本文介绍的方法去做，以及一些可从网上下载的软件的帮助，你的电脑会有显著的改善。这是所有的电脑使用者都应该掌握的基本方法。删除你忘记的或不再使用的程序时间一久，你曾装过的一些工具或游戏可能再也不会被使用，有时你也可能发现已经遗忘的工具条或者其他项目。为什么要浪费这些空间呢？在你的控制面板中找到“添加/删除程序”，然后删除掉那些你不用的东西。从网上下载一些软件可以帮你完成程序删除。清除你的硬盘上不需要的文件硬盘占用是电脑使用的最大问题之一。当你的电脑运行时，它会用到很多硬盘上的文件，但是用完之后却不一定会进行清理。正因为这样，你需要经常性地清理一下硬盘。删除无效的注册表条目时间长了注册表可能会变得很庞大，并且包含很多无效的信息。如果你不完全肯定应该做什么，对注册表的盲目操作可能会损坏电脑。因此如果你对它不是了如指掌，还是用相关的软件来清除掉那些陈旧、无效的条目吧。HomeNextBackReadingA删除不需要的启动项你是否注意过你屏幕右下角的那些小图标？它们是你电脑在启动过程中载入的一些程序，而且仅仅是一部分。如果你很纳闷为什么你的电脑在启动后要等上很久才能操作，那就是因为在Windows启动后再这些程序都在载入。即使它们没有被使用，它们也一样会占用内存。删除它们需要一些额外的知识和研究，但是你能做到！整理磁盘碎片既然你已经清理掉了那些垃圾，你的硬盘上将遍布碎片文件。在一个有大量磁盘碎片的硬盘上读写数据的速度会降低，因为磁头在磁盘表面的碎片文件之间移动需要花去大量的时间。现在你磁盘上的文件可能看起来就像是你打开了一盒钉子，然后把它们随意扔在地上那么乱。而磁盘碎片整理让你的硬盘像是一盒封装好的钉子，干净整洁，而且易于取用。扫描/删除恶意软件恶意软件很像病毒，可能在你毫无察觉的情况下破坏你的电脑系统。所以你应不时使用一个恶意软件扫描软件。再次建议要从可靠的网站下载并且尽量使用知名的软件。HomeNextBackReadingAimprovementn.anactofimprovingorastatementofbeingimprovedReadingAWeneedtocarryoutsomeimprovementstothecomputersystem.HomeNextBackReadingAv.totakesomethingorsomeoneawayfromaplaceremoveIguesstheyremovedmefromtheguestlist.regularlyadv.oftenIdomorningexercisesregularly.HomeNextBackremovaln.theactofremovingorbeingremovedReadingATheremovaloftheseblockswilltakequiteawhile.HomeNextBackfragmentReadingAsealedn.asmallpieceoffsomethingthathasbrokenofforthatcomesfromsomethinglargerThelittlegirldroppedavaseonthegroundanditbrokeintofragments.adj.shutwithsomethingthatpreventsair,water,etc.fromgettinginoroutYoushouldkeepthesesealedenvelopesverycarefully.HomeNextBackReadingATask2ReadthepassageandtrytomakeitcompletebyrearrangingthefollowingthreestatementsintotheappropriateblanksnumberedfromAtoC.1.operationsonregistrymaydamagethecomputerifyouarenot100%surewhattodo2.harddriveusageisoneofthebiggestproblems3.youmayhaveinstalledtoolsorgamesthatyouwillneveruseBCAHomeNextBackReadingATask3Matchthefollowingcomputerproblemswiththepossiblemethodstosolvethem.ProblemsPossiblemethodsinvalidreferencesAdd/RemoveprogramsunneededfilesremovalofstartupitemsunneededstartupitemsmalwarescannermalwareharddrivecleaninguselessgamescleaninginvalidregistryentriesHomeNextBackReadingATask4C