辽宁科技大学毕业设计(论文)第I页旅行社电子商务的发展构想摘要当今社会,飞速发展的互连网促使了网络使用技术的广泛运用,电子商务这种方便快捷的交易模式也被大范围的采用,其中也包括我们的广大旅行社企业。电子商务被引入到旅行社的经营实践当中,就必然会影响到旅行社企业的营销环境改变。旅游电子商务时代的到来冲击着传统的旅行社企业,也在改变着旅行社的营销环境。文章从什么是旅行社电子商务出发,分析了在旅行社电子商务中开展关系营销的必要性、重要性、怎样开展等具体问题,提出了在网络时代旅行社电子商务的新观点,为旅行社的发展指明了一条新的思路。关键词旅行社;电子商务;发展辽宁科技大学毕业设计(论文)第II页AbstractToday'ssociety,therapiddevelopmentofInternetnetworktothewiderapplicationoftheuseoftechnology,thisconvenientandefficiente-commercetransactionsandalsotheuseoflarge-scale,includingthemajorityofourtravelbusiness.E-commercewasintroducedtothetravelagencybusinesspractice,isboundtoaffectthetravelagencybusinessmarketingenvironmenthaschanged.E-commerceeraoftourismimpactonthetraditionaltravelagencycompanies,travelagenciesarealsochangingthemarketingenvironment.Whatisatravelarticlefrome-commerce,theanalysisofe-commerceinthetravelagentsneedtocarryoutrelationshipmarketing,theimportanceofspecificissuessuchashowtocarryout,madetravelinthenetworkeraofe-commerceandrelationshipmarketingofnewideasandmutuallybeneficialsymbiosisforspecifiedinthedevelopmentoftravelagenciesanewwayofthinking.KeywordsTravelagency;E-commerce;Development辽宁科技大学毕业设计(论文)第III页目录摘要.................................................................................................................................................IAbstract...........................................................................................................................................II第1章绪论.................................................................................................................................21.1写作的背景与意义.......................................................................................................21.1.1写作背景..............................................................................................................31.1.2写作的意义..........................................................................................................21.2国内外研究现状............................................................................................................21.2.1国内研究现状.....................................................................................................21.2.2国外研究现状.....................................................................................................61.3研究内容..........................................................................................................................61.4研究方法..........................................................................................................................5第2章电子商务的理论基础..................................................................................................72.1旅行社电子商务的定义及其分析............................................................................72.1.1旅行社电子商务定义.......................................................................................72.1.2旅游电子商务经营特点...................................................................................62.1.3旅行社电子商务的作用...................................................................................62.2当前旅行社电子商务的不足.....................................................................................72.2.1人性化服务是旅游电子商务的空缺............................................................72.2.2网上交易面临“信用危机”..........................................................................8第3章旅行社存在的问题....................................................................................................103.1我国旅行社旅游电子商务的发展现状及存在的问题......................................103.2旅游电子商务的问题.................................................................................................103.2.1目前旅游电子商务发展仍不完善...............................................................103.2.2从长远来看,旅行社的人性化服务永远是旅游电子商务的空缺....10第4章问题的解决方法.........................................................................................................114.1网络商业模型首先从以下几个方面改变了旅行社的经营形式....................11辽宁科技大学毕业设计(论文)第IV页4.2旅游电子商务经营方法............................................................................................114.3旅游电子商务经营管理............................................................................................124.4我国旅游社旅游电子商务的发展对策研究........................................................134.4.1旅游企业积极应对电子商务潮流,实行规模化、网络化经营........134.4.2加强配套设施建设,提高旅游电子商务整体水平...............................14第5章电子商务应用到旅行社后的发展前景..............................................................155.1完善虚拟兴趣社区,充分发挥垂直网络优势...................................................165.2加强网站的建设和宣传,提供增值服务,打造网站品牌.............................165.3推出能满足游客个性化需求的产品......................................................................17结论...............................................................................................................................................18致谢...............................................................................................................................................19参考文献.............................................................................................