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民航空乘英语Unit5SpecialPassengersServiceCONTENTSPAGE目录页WarmUpAnnouncementsPart1Part2DialoguesinCabinReadingandWritingPart3Part4TRANSITIONPAGE过渡页WarmUpAnnouncementsPart1Part2DialoguesinCabinReadingandWritingPart3Part44Unit5SpecialPassengersServiceLookatthepicturesofspecialpassengers.Trytoexplainwhytheyarespecialpassengers.1passengerswithinfantspregnantpassengers5Unit5SpecialPassengersServiceunaccompaniedchildrendisabledpassengerswhoneedassistance6Unit5SpecialPassengersServiceelderlypassengerstravelingwithpets7Unit5SpecialPassengersServiceAwell-stockedfirst-aidkit,keptwithineasyreach,isnecessaryintheflight.Doyouknowwhat’sinthefirst-aidkit?Lookattheflowingpicturesandtrytorememberthem.21.triangularbandage三角绷带2.safetypin安全别针3.PBTelasticbandagePBT弹性绷带4.scissors剪刀5.sterilegauzepad医用眼垫6.tourniquet止血带7.non-wovenmedicalpapertape无纺布医疗纸带8.alcoholpad/film酒精消毒棉9.band-aid创可贴10.medicalabsorbentcottonswab医用棉签11.forcep/tweezer镊子TRANSITIONPAGE过渡页WarmUpAnnouncementsPart1Part2DialoguesinCabinReadingandWritingPart3Part49Unit5SpecialPassengersServiceListentotheannouncementsandfillintheblanks.1ShortAnnouncementsLadiesandgentlemen,Wouldyougivemeyour__________,please?Thereisaladygoingtogivebirth1.Shouldtherebeanymedicalpersonnel2onboard,please________anyofourcabinattendants.Hopeyoucanunderstand.Thankyou!attentioncontact10Unit5SpecialPassengersServiceLadiesandgentlemen,MayIhaveyourattention,please?Thereisapassengerhasanappendicitis3.Ifthereisa_______onboard,pleasemakeyouknowntoamemberofthecabinattendants_____________by_________yourcallbell.Thankyou.doctorimmediatelypressing11Unit5SpecialPassengersServiceLadiesandgentlemen,Wouldyoupleasegivemeyourattention?Wearesorryto_______youthatwehavetolandatthe_______airportandaskformedicalhelpbecausethereisapassengerwithbonefracture4.Inorderto_______hissafety,wehavetodoso.Yourcooperationwillbemuchappreciated5.informnearestensure12Unit5SpecialPassengersServiceShortAnnouncementsLookatthemedicalproblemsandtheirsymptoms.Trytousethemtomakeannouncements.2MedicalProblemsWhatisit?CommonSymptomsappendicitisoneofthemostcommonsurgicalproblems(外科疾病)rightlowerabdominalpain(右下腹痛)nausea(恶心)vomiting(呕吐)decreasedappetite(食欲下降)bonefractureamedicalconditioninwhichthereisadamageinthecontinuityoftheboneedemaofnearbysofttissues(附近软组织水肿)musclespasms(肌肉痉挛)13Unit5SpecialPassengersServiceShortAnnouncementsOralpractice.Howwouldyoumakeasickannouncement?Whichpartsdoyouthinkareimportantandindispensableinanannouncement?Discusswithapartnerandtrytomakeasickannouncement.314Unit5SpecialPassengersServiceListentotheannouncementandlearnthefollowingwordsorphrases.1LongAnnouncementsVocabularyBandemergency[ɪˈmɜːdʒ(ə)nsi]n.紧急情况，突发事件alternative[ɒːl'tɜːnətɪv]adj.供选择的，备用的anticipate[æn'tɪsɪpeɪt]vt.预期，期望apologize[ə'pɒlədʒaɪz]vt.道歉，表示歉意inconvenience[ˌɪnkənˈviːniəns]n.不便，麻烦diversion[daɪ'vɜːʃ(ə)n]n.绕行路线regularly['reɡjələli]adv.定期地，定时地update[ʌp'deɪt]vt.更新，变更15Unit5SpecialPassengersServiceOralpractice.Discusswithyourpartneraboutthefollowingquestions.2LongAnnouncements1.Howdoyouexpressyourapologyandappreciationiftheflighthastolandtemporarily?2.Generally,underwhatcircumstancescantheaircraftbeforcedanemergencylanding?3.Whatshouldyouinformthepassengersbeforeanemergencylanding?TRANSITIONPAGE过渡页WarmUpAnnouncementsPart1Part2DialoguesinCabinReadingandWritingPart3Part417Unit5SpecialPassengersServiceⅠ.Listentothedialoguesandfillintheblanks.CA:Hello.WhatcanIdoforyou?M:Mysondoesn’t___________.Ithinkhe’sgotahigh___________.Doyouhaveanyparacetamol1?CA:Yes,wehave.ButI’mafraidwecan’tgiveit_______.Weneedadoctorora_______tocheckhim.Washelikethisbeforeboarding?M:No,notatall.Hewasfine.Buthe’sveryhotnowandcomplaining2ofabad_________.CA:I’llseewhatIcando.Oh,howoldishe?M:Seven.CA:I’llaskifthereisadoctororanurseonboard.Pleasewaitamoment.M:Thankyouverymuch.feelwelltemperature1directlynurseheadache18Unit5SpecialPassengersServiceAnnouncement:Ladiesandgentlemen,thecaptainhasswitchedontheseatbeltsign.Pleasereturnimmediatelytoyourseatsandfastenyourseatbelts.Duetoairturbulence,allin-flightserviceissuspended3andwillberesumed4assoonaspossible.CA1:LiMei,canyoupushyourtrolley5backtothegalley6asquicklyasyoucanandgetit_______awaysecurely?CA2:Yes…butthosepeopleinrow18haven’tsatdownyet…CA1:Whataretheydoingstillstandingaround!OK,I’lldealwith7that.(pause)Excuseme,canyousitdownand_______yourseatbelts,please?M:Thisman’sbeenhurt.He’sbleeding.stowed2Ⅰ.Listentothedialoguesandfillintheblanks.fasten19Unit5SpecialPassengersServiceCA1:Whathappened?(speakstotheinjuredpassenger)Hello…areyouallright?Canyouhearmenow?M:Theoverheadlockerflewopen8withtheturbulenceanda_______fellonto9hishead.Ithinkhe’sunconscious10!OK.Thankyouforlettingmeknow.I’ll__________thesituationnow.Pleasetakeyourseatandstrap11insecurely.LiMei,Ineedsomehelp.Getthe___________immediately.CA2:Hereitis.laptop2Ⅰ.Listentothedialoguesandfillintheblanks.dealwithfirst-aidkit20Unit5SpecialPassengersService3It’s6:00.FlightKN2316isgoingtotakeoff.AcabinattendantnamedJuttastandsatthecabindoortowelcomepassengers.Atthismoment,shenoticesthatablindpasse