投诉信(letterofcomplaint)《学案》P351结构:一般分为三个部分①开头段:自我介绍,交代投诉内容,表明目的和要求。②正文:说名情况,告诉对方你受到的伤害或不便,提出解决问题的建议,表明希望如何处理。③结尾:表达问题得到迅速、恰当解决的强烈愿望,希望尽快得到满意答复。2注意事项①写作文体:投诉信属于应用文,格式同一般书信形式一样。②主体时态:文章以一般过去时为主,兼用一般现在时。③主体人称:第一人称。3常用表达①开头I’mwritingtoyoutocomplainabout…I’mwritingtoexpressmydissatisfactionwith…IamafraidthatIhavetomakeacomplaintabout…Iamcompletelydisappointedtofind…Icanhardlybear/tolerate/putupwith…ItisagreatpitythatIfoundthere’ssomethingwrongwith….②结尾Iwouldbehighlyappreciatedifyoucould…Ihopeyouwillgivedueattentiontohismatter.Icouldnotbemoresatisfiedifyoucouldkindly…Itrustyouwilltakemycomplaintsseriouslyand…③衔接词First/firstly,second/secondly,inthefirstplace,what’smore,besides,moreover,furthermore,inaddition【写作模板】Dear______Iam______(自我介绍).IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout______(抱怨的事情).Thereasonformydissatisfactionis______(总体介绍).Inthefirstplace,______(抱怨的第一个方面).Inaddition,______(抱怨的第二个方面).Underthesecircumstances,Ifindit______(感觉)to______(抱怨的方面带来的后果).Iappreciateitverymuchifyoucould______(提出建议和请求),preferably______(进一步的要求),andIwouldliketohavethismattersettledby______(设定解决事情的最后期限).ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.Yourssincerely,LiHua【案例】假设你是李华,上个星期天去市图书观看书时发现了一些问题。请根据下列提示,用英语给馆长写一封信,反映情况。1.新书太少,而且大多数书在今天已经不受欢迎了;2.书架上的书比较混乱,这让读者很难快速找到想要的书;3.管理员工作时彼此闲聊,读者无法安静看书;4.阅览室的一盏灯坏了,桌椅有些也被损坏。注意:1词数:100左右;2可适当增加细节,使行文连贯;3信的开头和结尾已经为你写好,不计入总词数。DearSir,LastSunday,Iwenttodosomereadinginyourlibrary.Yours,Lihua【思路引导】首段:提出投诉内容;第二段:反映图书馆的情况;最后一段:表达希望上述问题得到尽快解决的强烈愿望。【佳作展示】DearSir,LastSunday,Iwenttodosomereadinginyourlibrary.Ifoundsomethingunpleasant.Therefore,I’dliketovoicemyopinion,hopingitwillhelpyoutomanagethelibrary.First,therearenotenoughnewbooksontheshelves,andmostofthemarenotpopulartoday.Second,somebooksarenotsortedinproperorder,makingitdifficultforreaderstofindwhattheywantquickly.Third,theassistantsdon’toffergoodservice.Theyarechattingwhilethereadersarereadingquietly,whichmakesitdifficultforreaderstoconcentrateonbooks.Moreover,thereissomethingwrongwithoneofthelightsaswellassomedesksandchairs.Asitis,Iamafraidtherewillbefewerandfewerreaders.So,asareader,Isuggestthatyoumakesomenecessarychangesassoonaspossible,sothatthelibrarycanbenefitmorepeople.Yours,Lihua(一)常用句型和词汇:Makeaclaimagainst…(向…索赔);beresponsibleforthelossofthegoodsintransit(为货物在运输中的损失负责);notuptoourstandard(达不到我们的标准);requestimmediatereplacementofthedamagedgoods(请立即调换受损物品);Wehavereachedanagreementregardingyourclaimon…(我们已就…的索赔达成协议。)Thematterhasbeensettled.(此事已解决。)enclosedpleasefind…(随信附上…)IfeelsorrythatIhavetowritethisletterofcomplaintbecause…(很抱歉我们不得不写这封投诉信因为…。)Pleasearrangeforimmediatepackaging/shipment/sendingofgoodsetc.(请安排立即包装/装运/运货。)Pleaseinformmewhenthegoodswillarrivehere.(请通知我方货物到达的时间。)Wewouldappreciateitifyoucansend…(如贵方能寄来…我方将不胜感激。)
本文标题:投诉信
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