搜索
高三写作专题Aletterofcomplaint(Aletterofgratitude/apology….)ALetterofComplaint•内容投诉信通常包括：说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过，切忌夸大其词;指出问题引起的后果;提出批评及处理意见，或敦促对方采取措施，或提出所希望的赔偿以及补救方式。•语气投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。•策略投诉信的写作策略Writingprocedure：说明投诉问题一描述具体情况一期待解决方案complainv.—complaintn.Practice:TopicSentenceTranslation1)我写信是要投诉你们餐厅服务差。Iamwritingtocomplainaboutthepoorserviceinyourrestaurant.2)我写信是要投诉你们公司产品质量差,并要求你们尽快解决问题。Iamwritingtocomplainaboutthepoorqualityoftheproductsofyourcompanyandaskforsolutionstotheproblemassoonaspossible.3)我写信是告诉你们我不满意在你网站上购买的鞋子。IamwritingtoinformyouthatIamnotsatisfiedwiththeshoesboughtonyourwebsite.Practice:PassageCompletion请根据括号给出的中文提示填空。•DearSir/Madam，IhavejustreturnedfromtheEnglishSummerCampatyourSchoolofLanguage,andI’mwritingtoexpressmyunhappinesswithyourprogram.ItookpartintheprograminordertoimprovemyEnglishbut(1)__________________(使我失望的是),thereweretoomanystudentsinaclass,inwhichcasestudentswerenotabletopractisealot.Moreover,(2)____________________________________________________(课程内容简单,话题不够新颖)sothatstudents’interestinEnglishcouldnotbearoused.(3)__________(更为糟糕的是),nolunchwasprovidedandthereforeIhadtogotothenearestrestaurant,whichwas30minutesaway.Itwasoncesaidinyouradthat(4)_______________________________________________________(学生可以参加丰富的社会实践活动)butbadmintonwastheonlyactivityorganized.YoucanimaginehowupsetIamtohavewastedmytimeandmoneyandplease(5)_____________________(请在此处合理地提出你的赔偿要求),orIshallbeforcedtotakethematterfurther.Yours，LiHuatomydisappointmentWorsestillthecoursewassimpleandthetopicswerenotfreshenoughstudentscouldbeprovidedwithmanychancestoenjoysocialpracticegivehalfofmymoneybackASample:产品投诉•Theearphonesarecomfortablebutitisapitythatthewireisalittletooshort.ItworkedwelluntillastweekwhentheLCDjustrefusedtodisplayanythingfromtimetotimeandIfailedtosetthecolorsanymore.ItusedsomuchenergythatIhadtoconstantlychangebatteriesandcouldnotplaymusicdownloadedfromtheInternetrecently.Inaddition,yourshopassistantwasveryrudewhenIaskedtoexchangeforanotheronetwodaysago.Iwouldlikeyourcompanytoexchangetheproductandmakeanapologytome.投诉信开头/结尾常用句式和套话1.投诉信开头常用句式和套话：•Iamwritingtocomplain/makeacomplaintabout/that...•Iamwritingtoexpressmydissatisfaction/disappointmentabout...•Iammostreluctanttocomplain/Ifeelbadtotroubleyou,butIamafraidIhavetomakeacomplaintabout...•Iwishtodrawyourattentiontotheproblem/fault...thatIbought...2.投诉信结尾常用句式和套话：•Itrustyouwilltakemycomplainsseriouslyand...•Iunderstandyouwillgiveimmediateattentiontothismatter.•Iwouldliketohavethismattersettledbytheendof...•Franklyspeaking,Iamnotpreparedtoputupwiththesituationanymore.•Imusthaveyoufullyunderstandthatwithoutasatisfyingsolution,Iwillreservemyrighttotakelegalaction.•Iwouldappreciateit/begratefulifyoucould...ALetterofComplaintUsefulexpressions•I'mwritingtoexpressmydissatisfactionwith...•Iamwritingtocomplainabout...Foronething...Foranother...Therefore,Iwishtoexchangeitforanother...orIdeclarearefund.•UnlessIreceiveapositivereplywithinthenextthreeweeks,Iintendtotakefurtheraction.•IhavebeenincontactwithmylawyerinordertoaskforadviceandhehasrecommendedtakinglegalactionifIdon'tgetfullsatisfaction.•Ihopeyoucanlookintothismatterandgivemeareplysoon.Iamlookingforwardtoapromptreplyfromyou.Iunderstandyouwillgiveimmediateattentiontothismatter.Iwouldliketohavethismattersettledbytheendof...Iwillgreatlyappreciateitifyoucansettlethematterassoonaspossible.模版参考：投诉信•Dear______,（①Iam______（自我介绍）.）②IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout.③Thereasonformydissatisfactionis______（总体介绍）.④Inthefirstplace,______（抱怨的第一个方面）.⑤Inaddition,______（抱怨的第二个方面）.⑥Underthesecircumstances,Ifindit______（感觉）to______（抱怨的方面给你带来的后果）.⑦Iappreciateitverymuchifyoucould______（提出建议和请求）,preferably______（进一步的要求）,andIwouldliketohavethismattersettledby______（设定解决事情最后期限）.⑧ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.基础写作：投诉信假定你是李华，你新买的某外国品牌iPhone5s出了故障，现在你写信到其公司反映问题。写作内容：1、购买日期：上个月2、故障：一周前屏幕(screen)坏了，看不见显示内容3、已跟当地销售商家投诉，但其不能解决4、要求：更换一台新的，如不行则要求退货，拿回货款1、购买日期：上个月IboughtaniPhone5sfromyourcompanylastmonth.2、故障：一周前屏幕(screen)坏了，看不见显示内容Aweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.3、已跟当地销售商家投诉，但其不能解决I’vecomplainedtothelocalsalesagencyaboutthecase,buttheycan’tsolveit.4、要求：更换一台新的，如不行则要求退货，拿回货款Irequestthatyou(should)change/exchangeitforanewone,orgivemymoneyback.IboughtaniPhone5sfromyourcompanylastmonth.Aweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.I’vecomplainedtothelocalsalesagencyaboutthecase,buttheycan’tsolveit.Irequestthatyouchangeitforanewone,orgivemymoneyback.Itreallybroughtmepleasureatthebeginning.IboughtaniPhone5sfromyourcompanylastmonth.Itreallybroughtmepleasureatthebeginning.ButunfortunatelyAweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.I’vecomplainedtothelocalsalesagencyaboutthecase,buttheycan’tsolveit.ThereforeIstronglyrequestthatyouchangeitforanewone,orgivememymoneyback.Lastmonth,IboughtaniPhone5sfromyourcompany.Itreallybroughtmepleasureatthebeginning.Lastmon