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6131/294.06/1261-82台灣留學新生對於美國學術圖書館的觀感印象－以照片引談為資料蒐集法PerceptionsofU.S.AcademicLibraryServicesofFirst-yearGraduateStudentsfromTaiwan—APhoto-elicitationStudyShao-ChenLin摘 要photo-elicitationCIMCLibQUAL+™25AbstractInthisstudyinvestigatinginternationalstudents’perceptionsofU.S.academiclibraries,aqualitativemethod,photo-elicitation,isforthefirsttimeusedtostudyhowpreviouslibraryexperiencesinfluenceinternationalstudents’currentperceptionsofU.S.academiclibraries.Thisstudyfocusesonfourdimensionsoflibraryserviceincludingaccesstoinformation,affectofservice,libraryasplace,andpersonalcontrol;thesefourdimensionsareadaptedfromtheLibQUAL+™,aweb-basedsurveytoolusedamongacademiclibrariesformeasuringusers’perceptionsoflibraryservices.Fivefirst-yeargraduatestudentsfromTaiwanwereinterviewedabouthowtheyperceivedthelibraryservicesofCenterforInstructionalMaterialsandComputing(CIMC),anacademiclibraryservingthestudentsandfacultyofSchoolofEducationattheUniversityofWisconsin,Madison.Thefindingsofthisstudyconfirmthefindingsofpreviousstudiesbothoninternationalstudents’inU.S.academiclibrariesandonphoto-elicitationstudies,andaddempiricalexamplesandinsightsfortheclaimsinthelimitedbodyofresearchoninternationalstudentsinU.S.academiclibraries.Keywords:Photo-elicitation;internationalstudents-Taiwan;U.S.academiclibrary;perceptionsoflibraryservicequality(CourtesyFaculty,CollegeofEducation,OregonStateUniversity)6231/294.06/12壹、 前言200620072006Patton,2002Onwuegbuzieetal.,1997;Wang&Frank,2002貳、 理論架構()libraryanxietyPatton,2002Patton,2002YingChau,2003Sarkodie-Mensah,1992Downing&Klein,2001Wang&Frank,200263So,1994librarytourslibraryorientationprogramsPatton,2002Jiao&Onwuegbuzie,1999;Onwuegbuzieetal.,19971990Liu,1993Allen,1993libraryorientationbibliographicinstructionBilal,1990WangFrank2002information-seekingbehaviorsperceptionsOnwuegbuzie1997Onwuegbuzie()LibQUAL+™6431/294.06/12LibQUAL+™AssociationofResearchLibrariesARLTexasA&MUniversityFredHeath199925accesstoinformationaffectofservicelibraryasplacepersonalcontrol25focusgroupLibQUAL+™photo-elicitationresearcher-createdparticipant-createdClark-Ibanez,2004;Hurworth,2003Ryan&Ogilvie,2001;Taylor,2003;Wells,2000Lury,1998Clark-Ibanez,2004Hurworth,2003visualanthropologyvisualethnographyMaxwell2005experientialdata65CenterforInstructionalMaterialsandComputingCIMC42researchquestionsdataanalysisschemeinterviewquestions參、 研究問題CIMCLibQUAL+™256631/294.06/12sub-researchquestions1.•••••libraryinstructions••2.•••••••••3.••••4.•••••67肆、 研究設計qualitativecasestudyapproachCIMCPreK-12collectionProfessionalCollection29,4002,175100250400ERICETS300CIMCCIMCPDACIMC2004-200523282005CIMCCIMC30-4512812172621426831/294.06/12CIMCCIMCLibQUAL+™90descriptiveanalysiscodingCIMCLibQUAL+™25interpretiveanalysisCIMCsignificanceanalysis伍、 研究結果LibQUAL+™CIMCCIMCCIMCCIMC69CIMCMadCatERIC,AcademicSearch,EducationalFull-Text,ProQuestERICCIMCERICCIMCCIMCCIMCCIMCCIMCrequestserviceCIMCCIMC7031/294.06/12CIMCcirculationstaffreferencelibrariancomputerlabassistantCIMCreferencelibrarianCIMCreferenceserviceCIMCCIMCCIMC71CIMCCIMCCIMC()CIMCCIMCGoodLuck!CIMCCIMC()CIMCCIMCCIMCCIMCLazyBoneCIMC7231/294.06/12CIMCHmongCIMCCIMCCIMCCIMC()CIMCCIMCCIMCCIMCCIMCCIMC73()CIMCCIMCCIMCCIMCaccesstoolsCIMC()MadCatCIMCCIMCCIMC7431/294.06/12()CIMCCIMCCIMCCIMC陸、 研究貢獻theoreticalcontributionmethodologicalcontribution()KumarSuresh2000referenceserviceKumarSuresh()Allen1993KoehlerSwanson198875()Mood1982()Onweugbuzie1997()McKenzie1995()McKenzie1995McKenziePatten2002()Patten20027631/294.06/12LibQUAL+™LibQUAL+™25LibQUAL+™LibQUAL+™()Hurworth2003Clark-Ibanez2004CIMC()RadleyTaylor200377()Lury1998CIMCCIMC()Clark-Ibanez2004CIMC()Hurworth2003triangulationvalidity7831/294.06/12CIMCCIMC柒、 研究效度validityinternalvalidityexternalvalidityLin,2006quotes360捌、 研究限制2004-200523-2879玖、 結語與建議()2004-2005CIMCCIMCCIMCCIMC()()libraryanxiety8031/294.06/12()Onwuegbuzie1997()()參考書目Allen,M.B.(1993).Internationalstudentsinacademiclibraries:Ausersurvey.College&ResearchLibraries,54,323-333.Bilal,D.M.(1990).Internationalstudents’acquisitionoflibraryresearchskills:RelationshipwiththeirEnglishlanguageproficiency.ReferenceLibrarian,24,129-145.Clark-Ibanez,M.(2004).Framingthesocialworldwithphoto-elicitationinterviews.AmericanBehavioralScientist,47(12),1507-1527.81Downing,A.,&Klein,L.R.(2001).Amultilingualvirtualtourforinternationalstudents.College&ResearchLibrariesNews,62(5),500.Hurworth,R.(2003).Photo-interviewingforresearch.SocialResearchUPDATE(Spring2003).Jiao,Q.G.,&Onwuegbuzie,A.J.(1999).Libraryanxietyamonginternationalstudents.PaperpresentedattheannualmeetingoftheMid-SouthEducationalResearchAssociation(MSERA),PointClear,Alabama.Koehler,B.,&Swanson,K.(1988).ESLstudentsandbibliographicinstruction:Learningyetanotherlanguage.ResearchStrategies,6(4),149.Kumar,S.L.,&Suresh,R.S.(2000).Strategiesforprovidingeffectivereferenceservicesforinternationaladultlearners.TheReferenceLibrarian,69/70(2000),327-336.Lin,S.-C.(2006).PerceptionsofU.S.Academiclibraryservicesoffirst-yeargraduatestudentsfromTaiwan:Aphoto-elicitationstudy.Unpublisheddi