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•A:Goodmorning.TheUnitedAirlines.WhatcanIdoforyou?•早上好。美国联合航空公司。我能为您做些什嘛？•B:Yes,I'dliketomakeareservationtoBostonnextweek.•是的，我想订一张下周飞往波斯顿的机票。•A:Whendoyouwanttofly?•您想何时去？•B:Monday,september12.•周一，9月12日。•A:WehaveFlight802onmonday.Justamomentplease.Letmecheckwhetherthere'reseatsavailable.I'msorryweareallbookedupforFlight802onthatday.•我们有周一802次航班。请稍等。让我查一下那天是否有座。非常抱歉802次航班机票已订完。•B:Then,anyalternatives?•那还有别的吗？•A:Thenextavailableflightleavesat9:30Tuesdaymorningseptember13.ShallIbookyouaseat?•有一次航班在九月13日周二上午9:30起飞。我要为您订个座位吗？•B:Er...itisadirectflight,isn'tit?•哦......是直航对吗？•A:Yesitis.Youwanttogofirstclassorcoach?•是的。您愿意订头等舱还是经济舱的机票？•B:Ipreferfirstclass,whataboutthefare?•我想订头等舱的机票。多少钱？•A:Onewayis$176.•单程是176美元。•B:OkIwilltakethe9:30flightonTuesday.•好的我要订周二9:30的机票。•A:AseatonFlight807toBoston9:30Tuesdaymorning.Isitallright,sir?•一张807次航班周二早晨9:30飞往波斯顿的机票，对吗先生？•B:Right.Canyoualsoputmeonthewaitinglistforthe12th?•对。你能把我放到12号等候名单中吗？•A:Certainly.MayIhaveyournameandtelephonenumber?•当然可以。请您告诉您的名字和联系方式。•B:MynameisLorusAnderson.Youcanreachmeat52378651.•我叫LorusAnderson。我的电话是电话是52378651，您可以和我取得联系。•A:Iwillnotifyyouifthereiscancellation.•若是取消我会通知您的。•B:Thankyouverymuch.•非常感谢。•A:Mypleasure.•不客气。•【常用句型】•1.Iwantapackagedealincludingairfareandhotel.•我需要一个成套服务，包括机票和住宿。•2.I'dliketochangethistickettothefirstclass.•我想把这张票换成头等车。•3.I'dliketoreserveasleepertoChicago.•我要预订去芝加哥的卧铺。•4.I'dliketositinthefrontoftheplane.•我要坐在飞机前部。•5.I'dliketwoseatsontoday'sNorthwestFlight7toDetroit,please.•我想订两张今天西北航空公司7班次到底特律的机票。•6.I'dliketobuyanexcursionpassinstead.•我要买一张优待票代替。•7.I'dlikearefundonthisticket.•我要退这张票。•8.I'dliketohaveaseatbythewindow.•我要一个靠窗的座位。•9.WehaveonlyoneadayforNewYork.•到纽约的一天只有一班。•10.TheflightnumberisAK708onSeptember5th.•班机号码是9月5日的AK708。•11.There'satenthirtyflightinthemorning.•早上10点半有班机。•12.I'dliketoreconfirmmyflightfromLondontoTokyo.•我要再确认一下我从伦敦到东京的班机。•13.Myreservationnumberis2991.•我的预订号码是2991。•14.Doyouhaveanyticketsavailableforthatdate?•你们有那天的票吗？•15.WouldyoupleasemakemyreservationtoChicagofortomorrow?•请帮我预订明天去芝加哥的座位好吗？•16.What''sthefaretoNewYork,EconomyClass?•去纽约的经济舱机票多少钱？•17.WheredoIpickuptheticket?•我什么地方拿机票？•18.CanIhaveasecond－classonewaytickettoChicago,please?•请给我一张去芝加哥的单程二等票好吗？•19.CanIstopoverontheway?•我在中途可以停吗？•20.Whattimedoestheplanetakeoff?•飞机何时起飞？•RoomReservations•1-1AlongDistancecallReservation远程预定酒店•Scene:HenryBellow(B)andMargaretBellow(M),anAmericancouple,aregoingtospendtheirHolidaysinChina.NowMr.BellowismakingareservationatHaitianHotelinShanghaithroughalongdistancecall.•Reservations(R):ShanghaiHaitianHotel.ReservationDesk.CanIhelpyou?•B:I’mcallingfromNewYork.I’dliketobookaroominyourhotel.•R:Whatkindofroomwouldyoulike,sir?Wehavesinglerooms,doublerooms,suitesanddeluxesuitesinJapanese,British,Roman,Frenchandpresidentialstyles.•B:ABritishsuite,please.•R:Wouldyoulikebreakfast?•B:No,thanks.•R:Canyougivemeyournameplease,sir?•B:Bellow.B-E-L-L-O-W.•R:Thankyou,Mr.Bellow.Andyourarrivalanddeparturedates?•B:FromMay26thtoMay29th.•R:Verywell,Mr.Bellow.BritishsuitewithoutbreakfastfromMay26thtoMay29th.AmIcorrect,Mr.Bellow?•B:Yes,thankyou.•R:Whattimewillyoubearriving,Mr.Bellow?•B:Around5:00p.m.•R:Allright.You’llbeexpectedtobeherethen.•B:That’sfine.Thankyou,madam.Good-bye.•R:Good-bye.•1-2AGroupReservation团体预订酒店•Scene:Thetelephonerings.TheReservations(R)answersthephone.•R:Reservations.MayIhelpyou?•Client(C):Yes.TheAmericanPeople-to-peopleEducationDelegationwillbevisitingShanghaiattheendofthismonth.I’dliketobook10doubleroomswithtwinbedsforfivedays.•R:Forwhichdates?•C:ForMay23rd,24th,…and27th.•R:Onemomentplease,sir.•(Thereservationscheckthelist.)•Yes,wecanconfirm10roomsforfivedays.•C:Thankyou.Isthereaspecialrateforagroupreservation?•R:Yes,thereisa10percentdiscount.•C:That’sfine.•R:Bytheway,howwilltheybegettingtoShanghai?Willtheybecomingbyair?•C:Yes.•R:Couldyougivemetheflightnumber,please,incasetheplane’slate?•C:Oh,sorry.Idon’tknowtheflightnumber,butI’llletyouknowbyphonetomorrow.•R:Thankyou,sir.•C:Oh,yes.Accordingtotheprogram,they’llhaveameetingonthe25th.Haveyougotabigconferencehall?•R:Yes,sir,wehaveaverynicemulti-functionhall,butyou’llhavetospeaktothemanageraboutthat.PleaseholdonamomentandI’llseeifIcanputyouthrough.•1-3ALocalCallReservation预定当地酒店•Scene:TheReservations(R)answersthephoneassoonasitrings.•R:Reception.CanIhelpyou?•Client(C):I’dliketobookasingleroomwithshowerforMr.GeorgeSmith.Heplanstoarriveonthe20thofthismonth.•R:Howlongwillhebestaying?•C:Idon’tknow,butitcouldbeanythingfromseventotend.•R:Thenwecanonlyconfirmaroomfromthe20thtothe27th.I’mafraidwewon’tbeabletoguaranteehimaroomafterthe27th.Weusuallyhavehighoccupanciesinthepeakseasons.•C:Whatifthereisn’tanyroomthen?•R:Don’tworry,sir.Wecaneitherputhimonawaitinglistorfindhimaroominanearbyhotel.•C:Fine.Howmuchdoyouchargeforasingleroomwithbreakfast?•R:Foronenight,thehotelcostwouldbe200yuan.Howwillhebepaying,sir?•C:Hiscompanywillcoveralltheexpenses.We’llsendyouacheckrightaway.•R:Thankyou,sir.•C:Thankyou.Good-bye.•Culturalpractices,culturaldifferences,localmanners,andmores:travelingtheglobecanbeabehav