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TelephoneCallsA:Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?B:Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.A:Justamoment.I'llchecktoseeifsheisatherdesk.MayItellherwhoiscalling?B:ThisisBillBurtonfromMilfordInsurance,I'mcallinginregardstoourmeetingnextTuesday.A:Thankyou,Mr.Burton.Canyoupleaseholdforamoment?I’llchecktoseeifsheisavailable.B:Noproblem.A:I'msorry.Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.Wouldyouliketoleaveamessageforher?B:Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'sbestifshecangetintouchwithmebefore3pmtoday,shecanreachmeatmyofficenumber,635-8799.A:I'msorry.Ididn'tquitecatchthat,couldyoupleaserepeatthenumber?B:Noproblem,myofficenumberis635-8799.Tellhertoaskforextension31.A:I'msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?B:Yes,andIrepresentMilfordInsurance.A:IwillmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafternoon.B:Thankyouverymuch.MemosA:Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstart?Whereisanyoneanyway?B:Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.A:Whythemeetingwaspostponed?Noonetoldmeanythingaboutit.B:Didyougetthememo?A:Whatmemo?Theyhaven’tanymemothiswholeweek,Icheckmyinboxeveryday.AndIhaven’tseenanything.B:Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.A:YouknowhowthingsgetpilotaboutmydeskwhenI'mbusy.IknowsometimesIdomanypleasethings,ButIalwaysreadallthememosgoaround;theygodirectlytomyinbox.Areyousureweresendtowholeoffice?B:Itshouldhavegotaroundtoeverybody,theyalsopostacopyofthememointhebreakroom.Don'tyoueverlookatmessagespostonthebulletinboard?A:I'musuallytoobusytotakeabunchofcoffeebreakbythewatercooler,Anyway,I'msurethememonevergettomyinbox,I'llhavetotalkoursecretaryaboutit.B.That'sright,Youwillneverknowwhatyourmissingoutofitifyoudon'treadthememos.PlacinganOrderA:MayIhelpyou?B:Yes,Iwouldliketoplaceanorderfortonercartridges.Wehaveastandingagreementwithyourcompany,sowewillneedthesameamountaslasttime.A:Letmekeyinyourinformationintomycomputer.Iwillpullupourrecordsforyou.Doyouhaveanordernumber?Whatnameistheorderlistedunder?B:ItshouldbeunderLeslieSmith.Thenumberis184796A:Yes,Mr.Smith.Ihaveanorderforthreecasesofcartridges,itthatwhatyouwouldliketorefill?B:Yes.A:Istherethecorrectbillingaddress?B:No,pleasepostthebillto124HildrodLane,MiltonCounty,98830.A:Iwillsendyouaninvoiceinthenextfewdays.YourordershouldbedeliveredbeforetheendofthedayonMonday.B:Thankyou.TheworkinglunchA:Excuseme,Don?Ihatetobotheryou,butIneedyourhelponsomething.DoyouhavetimetobriefmeontheMartinaccounttoday?B:Oh,that'sright.Youaresupposedtodeliverabriefonthataccounttomorrow.IknowtherearesomethingsIneedtosharewithyouaboutthat.But,gosh,Idon'tknow....Thingsarereallybusyformetoday,theonlytimeIcanmanagetosqueezeoutmightbeoverlunchbreak....A:Ihatetomakeyouworkthroughyourlunchbreakwithhowbusyyouare....B:It'sokay....I'vealreadyhadseveraldaysinarowworkingthroughlunch....A:Howaboutthis....Wecanmakeitaworkinglunchthisafternoon,andI'llordersomeChinesefoodfordelivery.It'llbemytreat.B:Youdon'thavetodothat....A:Iinsist.Ireallyappreciateyoutakingtimetoworkwithmein.Whatisyourfavoritefastfood?I'llcatertoyourtaste.B:ActuallyIdolikeChinese....Let'smakeitadateforChopSueyandtheMartinaccountatabout12:30.Doesthatsoundgood?A:Great.I'llbringthefood.HotelSituationsF:Hello,welcometoPrisestarhotel.HowmayIdoforyou?M:Hi,yes,Ihaveareservation.Mysecretarycalledandbookedaroomacoupleofweeksago,thereservationshouldbeforadoublebed,nonesmokingroom.F:Andwhatnameofreservationmadeunder?M:ItshouldbeunderSteveJohnF:Mmm,letmesee,itseemsthereisnoJohnlistedaroomfortonight,isthereanyothernamethatyoureservationlistunder？M:No,hereistheconfirmationnumber,wouldthathelp?Itis898007,Ihadtheroombookedwithvisacoldcard.F:Ah,yes,hereitis,youhaveastandarddoubleroom,nonsmokingonthe3rdfloor,Ijustneedtoseethecreditcardyoubookedtheroomwithifyoudon’tmind.M:Sure,hereitis.woulditbepossibletocheckoutandpaythebillinthemorning,also,whattimeisbrackserved?F:Thereisacontinentforbreakfastfrom6:00amto10:00am.Alsoyoucanpayyourbillinthemorning,butwerequirea20%departitoffront,butIcanjustkeeparecordofyourcreditonfile.Ok,I’vegotyouonsetupifyoucouldjustsignhere,andinashowhere,hereisyourroomkey,anythingelseIcandoforyou?M:Yes,couldyoucallmeataxiplease?FriendsA:whatkindofqualitiesdoyoulookforinyourfriends?B:Ilikepeoplewhoareopenandfriendly.Thosepeopleareusuallymoreactiveandfuntobewith.Ilikespendingtimewithmyfriends.Wegotobarstogetherorplaysportstogether.A:Idon’tliketomakefriendswithpeoplewhoaren’thonest.Honestyisveryimportanttome.B:Ithinkit’simportanttomostpeople.Theproblemisthatyoucanusuallyonlyfindoutifsomeoneishonestbygettingtoknowthem.A;youcanfindoutfromtheirfriends.B:ifyouknowanyoftheirfriends.Youcan’trelyonyourfriendstointroducepeopletoyouallthetime.Youhavetogooutandmakethefirstmovesometimes.Ialsolikefunnypeople.A:oh,Idon’t.theydon’tseemtotakeanythingseriously.Youneverknowwhenthe