第3章电子商务系统

1133.1FirwallSET/SSLLoadBalanceCAWindowsUnixTCP/IPHTTPWAPJavaXMLC/C++JavaBeansCORBA3.13-122EDIE-mailHTTPHTMLJAVAWWWInternet‡‡‡‡‡‡12InternetInternet345CA6333.2¾¾EDPEDPMISMISDSSDSSOAOA¾¾——LoadBalancingLoadBalancing——//Connectivity/CommunicationConnectivity/Communicationƒƒƒƒƒƒ——TransactionManagementTransactionManagementOLTPOLAPOLTPOLAP——PortalManagementPortalManagement————1EDPMISDSSOA21LoadBalancing2/Connectivity/Communication1Web2API33TransactionManagementOLTPOn-lineTtransactionProcessOLAPOn-lineAnalysisProcess4PortalManagement5presentationWebDBMSWebAPIJDBCODBC644¾¾——PaymentGatewayPaymentGatewayInterfaceInterface——CACA——CustomerRelationshipCustomerRelationshipManagementManagement————CRMCRM——————¾¾¾¾¾¾31PaymentGatewayInterfaceOn-linePayment2CACA3CustomerRelationshipManagementCRMCRMInternetCRM4HTML564WebServer5WebWebWebPC655¾¾————¾¾————¾¾——————3.366¾—BtoC——BusinesstoCustomer9192)BtoCBusinesstoCustomerBtoBBusinesstoBusinessBtoGBusinesstoGovernmentCtoGCustomertoGovernmentCtoCCustomertoCustomer1BtoCBtoCInternet1Internet2BtoCAmazon884877—BtoB——BusinesstoBusiness),3-1ƒcatalogueƒauctionƒtransactionƒcommunity))VAN,ValueAddedNetworkEDI,ElectronicDataInterchangeBtoBBtoBInternetBtoBBtoBcatalogueauctiontransactioncommunity3-1BtoBBtoBVAN,ValueAddedNetworkEDI,ElectronicDataInterchangeBtoBBtoBBtoB883-1BtoB99——BtoGBtoG————BusinesstoGovernmentBusinesstoGovernment——CtoGCtoG————CustomertoGovernmentCustomertoGovernment——CtoCCtoC————CustomertoCustomerCustomertoCustomer3BtoGBtoGInternet4CtoGCtoG5CtoCCtoCInternet1010¾¾¾¾¾¾3.4.13.43.4.1123Internet1111¾——————3.4.23.4.211Web2InternetInternet34561212¾¾11——————9999993.4.33.4.31WebWebWebHTMLHTTPHTMLWebHTTPWebDBMSWebDBMSHTMLWeb1231313¾2——9999———21234Internet1414¾3¾4—BOSBusinessOperatingSystem———9993InternetInternetInternetstockstar.comhomeway.comInternet4BOSBusinessOperatingSystem701515¾¾3.5.13.53.5.116162¾11barCodeDatabaseElectronicOrderingSystemEDIQuickResponseEffectiveCustomerResponseERP217173499Value-AddedNetwork——VAN9Intranet3Value-AddedNetworkVANEOSEDIIntranet2090Internet418185599FMSFMS99CIMSCIMS99MRP-IIMRP-II99ERPERP9952090FMSCIMSMRP-IIERP1919¾¾19993.5.2120202¾¾“”“”¾2PullPush21213¾EffectiveCustomerResponse——ECR¾JustInTime——JIT¾3EffectiveCustomerResponseECRJustInTimeJITInternet22224¾¾¾4209023231¾“”¾¾9993.5.3120802080~9012324242¾¾¾99¾999250%1225253¾¾3