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1NetflixCulture:Netflix文化：Freedom&Responsibility自由与责任2WeSeekExcellence我们寻求卓越Ourculturefocusesonhelpingusachieveexcellence我们的文化聚焦于帮助自己达成卓越3SevenAspectsofourCulture文化的7个方面•ValuesarewhatweValue（价值观来自于我们推崇和珍视的价值）•HighPerformance（追求高绩效）•Freedom&Responsibility（自由和责任）•Context,notControl（情景管理而非控制）•HighlyAligned,LooselyCoupled（认同一致，松散耦合）•PayTopofMarket（支付市场最高工资）•Promotions&Development（晋升和成长）4Manycompanieshavenicesoundingvaluestatementsdisplayedinthelobby,suchas:众多公司在大堂展示动听的价值观，诸如：Integrity正直Communication沟通Respect尊重Excellence卓越5Enron,whoseleaderswenttojail,andwhichwentbankruptfromfraud,hadthesevaluesdisplayedintheirlobby:安然公司，高层入狱，公司因欺诈而破产，在它的大堂里展示着这些企业价值观：Integrity正直Communication沟通Respect尊重Excellence卓越(Thesevalueswerenot,however,whatwasreallyvaluedatEnron这些字眼显然并非是安然公司真正的价值观)6Theactualcompanyvalues,asopposedtothenice-soundingvalues,areshownbywhogetsrewarded,promoted,orletgo公司真正的价值观和动听的价值观完全相反，是具体通过哪些人被奖励、被提升和被解雇来体现。7Actualcompanyvaluesarethebehaviorsandskillsthatarevaluedinfellowemployees真正的价值观是被员工所重视的行为和技能。8AtNetflix,weparticularlyvaluethefollowingninebehaviorsandskillsinourcolleagues…在Netflix，我们特别珍视以下9项同事们拥有的行为和技能……meaningwehireandpromotepeoplewhodemonstratethesenine也意味着我们雇佣和升迁能够体现这9项特质的员工9Youmakewisedecisions(people,technical,business,andcreative)despiteambiguity你在对人，对技术、对商务和对创新上能够做出明智的决定，摒弃模棱两可Youidentifyrootcauses,andgetbeyondtreatingsymptoms你明辨事物根由，不为表象所惑Youthinkstrategically,andcanarticulatewhatyouare,andarenot,tryingtodo你能战略性思考，有自知之明，并努力做到Yousmartlyseparatewhatmustbedonewellnow,andwhatcanbeimprovedlater你能很聪明地分清楚哪些事现在必须完成，哪些事可以稍后跟进Judgment判断力10Communication沟通力Youlistenwell,insteadofreactingfast,soyoucanbetterunderstand你善于聆听，而非快速反驳。如此你能够更好地理解Youareconciseandarticulateinspeechandwriting你在说和写的时候简洁清晰Youtreatpeoplewithrespectindependentoftheirstatusordisagreementwithyou你待人接物心存敬意，不在意对方的身份，也不在意对方持有异议Youmaintaincalmpoiseinstressfulsituations在重压之下，你也能镇定自若11Impact影响力Youaccomplishamazingamountsofimportantwork你能完成众多重要工作Youdemonstrateconsistentlystrongperformancesocolleaguescanrelyuponyou你的同事能仰仗你持续输出的强大工作能力Youfocusongreatresultsratherthanonprocess你注重结果而非过程Youexhibitbias-to-action,andavoidanalysis-paralysis你偏好先发制人而非谋定后动12Curiosity好奇心Youlearnrapidlyandeagerly快速学习且渴望学习Youseektounderstandourstrategy,market,customers,andsuppliers努力理解公司的战略、市场、用户和供应商Youarebroadlyknowledgeableaboutbusiness,technologyandentertainment拥有对商业、技术和娱乐的广泛认知Youcontributeeffectivelyoutsideofyourspecialty在你专长之外也能有效提供贡献13Innovation创新Youre-conceptualizeissuestodiscoverpracticalsolutionstohardproblems你能重构概念以找出难题的特别解决之道Youchallengeprevailingassumptionswhenwarranted,andsuggestbetterapproaches你能挑战成见，给出更好的方法Youcreatenewideasthatproveuseful你能想出的新点子且被证实有效Youkeepusnimblebyminimizingcomplexityandfindingtimetosimplify你能通过降低复杂度，找到简化时间的方法以保持公司的敏捷14Courage勇气Yousaywhatyouthinkevenifitiscontroversial你想说什么就说什么，哪怕有所争议Youmaketoughdecisionswithoutagonizing你能毫无痛苦地作出艰难决定Youtakesmartrisks你能明智地冒险Youquestionactionsinconsistentwithourvalues你能质疑和我们价值观不一的行为15Passion热情Youinspireotherswithyourthirstforexcellence以你对卓越的渴望激励他人YoucareintenselyaboutNetflix‘ssuccess你对公司的成功深系于心Youcelebratewins你热爱胜利Youaretenacious你坚忍不拔16Honesty诚实Youareknownforcandoranddirectness众人认为你坦白直率Youarenon-politicalwhenyoudisagreewithothers你不同意他人意见时并非出于公司政治的考量Youonlysaythingsaboutfellowemployeesyouwillsaytotheirface你不背后议论他人Youarequicktoadmitmistakes你能很快承认错误17Selflessness无私YouseekwhatisbestforNetflix,ratherthanbestforyourselforyourgroup你寻求的是什么对Netflix最好，而不是什么对你自己和你的小团队最好Youareego-lesswhensearchingforthebestideas当大家一起找寻最佳方案时，你没有那么多自我要维护Youmaketimetohelpcolleagues你愿意花时间帮助同事Youshareinformationopenlyandproactively你能主动开放地分享资讯18SevenAspectsofourCulture文化的7个方面•ValuesarewhatweValue（价值观来自于我们推崇和珍视的价值）•HighPerformance（追求高绩效）•Freedom&Responsibility（自由和责任）•Context,notControl（情景管理而非控制）•HighlyAligned,LooselyCoupled（认同一致，松散耦合）•PayTopofMarket（支付市场最高工资）•Promotions&Development（晋升和成长）19ImagineifeverypersonatNetflixissomeoneyourespectandlearnfrom…设想一下，如果公司里的任何一个员工，你都发自内心地尊重，而且能够从他们身上学到东西…20GreatWorkplaceisStunningColleagues最好的工作环境是拥有一群超级棒的同事Greatworkplaceisnotespresso,lushbenefits,sushilunches,grandparties,orniceoffices最好的工作环境不在于上等咖啡、丰厚福利、日本料理、盛大派对和漂亮办公室Wedosomeofthesethings,butonlyiftheyareefficientatattractingandretainingstunningcolleagues我们也会做上述的事情，但那只是因为这样才能吸引和留住那些超级棒的同事。21Likeeverycompany,wetrytohirewell和许多公司一样，我们努力将招聘做好22Unlikemanycompanies,wepractice:和许多公司不一样，我们实行：adequateperformancegetsagenerousseverancepackage仅仅做到称职的员工，也要拿钱走人23We’reateam,notafamily我们是个团队，不是个家庭We’relikeaprosportsteam,notakid’srecreationalteam我们就像个专业运动队，而不是小孩子过家家Netflixleadershire,developandcutsmartly,sowehavestarsineveryposition因为Netflix的领导能够明智地聘用、培养和裁员，所以我们在每个岗位上都是明星员工24TheKeeperTestManagersUse:管理者的员工去留测试：Whichofmypeople,iftheytoldmetheywereleaving,forasimilarjobatapeercompany,wouldIfighthardtokeepatNetflix?我手下的员工里，如果有人要辞职去同业公司做类似工作，有哪些人是我会拼命挽留的？25Theotherpeopleshouldgetagenerousseverancenow,sowecanopenaslottotrytofindastarforthatrole如果不是，那么这样的员工我们只能让他们拿钱走人，这样我们才能空出位子，为团队找到明星员工。TheKeeperTestManagersUse:管理者的员工去留测试：Whichofmypeople,iftheytoldmetheywereleaving,forasimilarjo