企业行动入口网站与客户关系管理方案

mySAPMobileWorkplace&CRMSAP企业行动入口网站与客户关系管理方案SAPTaiwanSAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)2Agenda议程SAPToday,今日的SAP速写ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceSAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)3Agenda议程SAPToday,今日的SAP速写ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceSAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)4SAPTodaySAPAG2000年的收入:62.6亿欧元世界第三大独立软件供应商企业应用软件市场的领导者在120多个国家有13,500多家用户安装了36,000约1,000,000个用户不论公司大小都以用户爲中心增加客户满意度并增强客户的信心对SAP全球业务的大量投资24,100多名员工(2000年12月)SAPBEATsWALLSTREETEXPECTATION!ThenWINNERofNEW,NEWECONOMY!SAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)5GartnerRanksSAPEIPasNo.1SAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)6SAPToLeadtheEnterprisePortalMarketCREATEACQUIREPARTNERTopTierREACHOUTTOALLPEOPLESHAREDVISION,TECHNOLOGYPEOPLE-CENTRICSOLUTIONSSAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)7SAPCreatesNewCompanySAPPortalsFocusingonEnterprisePortalsandBusinessIntelligence1000customers6millionusers700employeesFirsttomarketwithcompletesolutionVisionMissionBetheleadingglobalcompanydeliveringindividualpeople-centricsolutionsreachingallpeopleCreatesuperiorvalueandacompetitiveadvantagefororganizationsandtheiremployees,partners,andcustomersEmpoweredpeoplecollaborateeffectivelyanywhere,onanytask,atanytime,astheywant.FullyownedsubsidiaryofSAPAGHeadquarters:PaloAltoCEO:ShaiAgassiSAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)8SAPAcquiresTopTierTopTierThought-leadingenterpriseportalcompanyHeadquarteredintheUSPatentedDrag&RelateandunificationplatformSAPandTopTieraperfectfitComplementaryofferingLong-standingpartnershipwithSAPKeytechnologiesalreadyintegralpartofSAPofferingSAPPortalsComprehensiveenterpriseportalplatformIntegratingallmajorapplicationsOpenpartneringstrategyTopTierexhibitsthemostvision…Gartner“SAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)9SAPPartnerswithYahoo!Yahoo!185millionpeopleeachmonthworldwide900millionhitsperday65%businessusersStrongestInternetbrandSAPandYahoo!ShareVisionandMissionFocusonpeople-centricsolutionsPeoplecollaboratemoreeasy&effectivelyReachouttoallbusinessusersSAPandYahoo!OfferOneJointSolutionEnterpriseportalsolutionbyYahoo!andSAPPlatformandcontentSAPPortalsdrivesjointdeliveryAvailableQ2/2001“SAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)10Agenda议程SAPToday,今日的SAP速写ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceSAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)11DifferencemySAPWorkplace&PublicExchanges?MarketplaceEnterprisePortalMarketplaceEnterprisePortalMarketplaceEnterprisePortalVendorsCustomersmySAPWorkplace–E-BusinessPlatformforBilateralCollaborationSuppliersStakeholdersPartnersCustomersm:nrelationshipIntermediary1:nrelationshipCompanyownedCompanySAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)12WheredoEnterprisePortalsGo?IncreasingBusinessValueSimpleWebPresenceCompanyInformationPlatformWebApplication&InformationIntegrationPlatformCollaborativee-BusinessPlatformmySAPWorkplaceEnterprisePortalswillReplacetheDesktopofTodaySAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)13ValueCreationthroughCollaborationCollaborationwithextendedcommunityIncreaseProductivityEmpowertheemployeesEfficientlymanagethesupplychainFasterdecisionsReducetime-to-marketServecustomersbetterByunderstandingandactingontherightissuesWebcontentmanagementBusinessintelligenceUsingacollaborationhubEnterprisePortalEnterprisePartnerEmployeeCustomersSupplierRevenueGenerationCostReductionSAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)14EnterprisePortal:DoublingtheProductivity218%100%EmployeeSalesRepresentativeGeneralManagerAverageTimeDifferencesin%DuringtheLastRunTimespentwithoutenterpriseportalTimesavingduetoenterpriseportalTimespentusingenterpriseportal175%100%238%100%118%75%138%Reference:UniversityofMannheim,Prof.Dr.FranzSteffensSAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)15*Pleasenotethatthecostsarebasedon22312usersworldwideoverathreeyearperiod.ofSAPPortalsenterpriseportalsolutionatSAPpermonthanduserNetsavingsCosts*Savings38€355€317€EnterprisePortalPaysOffWithinit’sFirstMonthExpectedsavingsatSAPexceed95million€peryearSAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)16Agenda议程SAPToday,今日的SAP速写ValuePropositionSAPMobileBusinessPortal&CustomersRelationshipManagementCustomerReferenceSAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)17mySAP.com电子商务平台mySAP技术mySAP服务SAPMarkets*mySAP工作台*SAPMarkets&CommerceOnejointlydeliverMarketSet™,产业解决方案mySAP财务mySAP人力资源mySAP电子采购mySAP商业智能mySAP供应链管理mySAP生产周期管理mySAP客户关系管理SAPAG2001,EuropeanSAP-MicrosoftCongress2001(Sesar)18TheSequeltotheInternetRevolutionMobilebusinessisthesequeltotheInternetrevolution.Everyonewillbeconnected.0.11101001,0001970196019801990200020102020EarlyadoptersE-mailTCP/IPWWWHTMLE-commerceXMLWAPEveryoneMilitaryUniversitiesSpecialistsInternetusersinmillionsUsersSAPAG2001,EuropeanSAP-MicrosoftCong