安徽大学研究生导师简介CreateTime

Chapter9:SafetyandPropertySecurity雷达物位计©2004PearsonEducationHayes/NinemeierPearsonPrenticeHallUpperSaddleRiver,NJ07458Hotelsarenotrequiredtoensureguestsafety.However,mustexercisereasonablecareforguestandemployeesafety.Hotelmaybeheldwhollyorpartiallyliableforresultinglossorinjuryifitisfoundthatahotelhasexhibitedanabsenceofreasonablecareforguestsafety.PersonalSafety:LegalLiability&GuestSafetyProtectionofanindividual’sphysicalwell-beingandhealthSafetyProtectionofanindividualorofbusiness’propertyorassetsSecurityHotelsarenotrequiredtoensureguestsafety.HotelOperationsManagement,1/e©2004PearsonEducationHayes/NinemeierPearsonPrenticeHallUpperSaddleRiver,NJ07458FacilityEngineering&MaintenanceLocallawenforcementofficialscanprovideno-costsafetyandsecuritytrainingforemployees.Trainingemployeesto1)ensureguestsafety,2)worksafely,and3)assisthotel’ssecurityefforts.EmployeesafetytrainingisanongoingprocessReinforcesthat:Guestsafetyandhotelsecurityistheresponsibilityofeverymanager,supervisor,&employeeofthehotel.PersonalSafety:StaffingforSecurityOperationofSafety&SecurityCommitteeEmployeesafetytrainingLocallawenforcementHotelOperationsManagement,1/e©2004PearsonEducationHayes/NinemeierPearsonPrenticeHallUpperSaddleRiver,NJ07458ReducechanceforgueststobevictimizedintheirroomsbysomeonewhohadrentedthesameroomonapriornightHelpreducetheincidentofemployeetheftfromroomsPersonalSafety:SafetyResourcesRecodablelocksSurveillancesystemsUseofVCR-Recordingactivityatfrontdesk,inparkingareas,andnearcashiersUseofCCTV(Closed-CircuitTelevision)-Inamultiple-entrypropertywheremanagementdesirestomonitoractivityoutsideeachentranceHotelOperationsManagement,1/e©2004PearsonEducationHayes/NinemeierPearsonPrenticeHallUpperSaddleRiver,NJ07458InternalalarmsAlarmsystemsNotify(contact)anexternalentitysuchasfireorpolicedepartmentsifalarmisactivatedContactalarmsPersonalSafety:SafetyResourcesServetodetercriminalormischiefactivityNotifyanareawithinthehotelifalarmisactivatedProtectstorageareas,hotelfacilities(pools,spa,andexerciseareas),andhotelandperimeterBothfederallawandlocalbuildingcodesmandatehotelfirealarmsHotelOperationsManagement,1/e©2004PearsonEducationHayes/NinemeierPearsonPrenticeHallUpperSaddleRiver,NJ07458Fire/poweroutages/severelyinclementweather/robbery/deathorinjurytoaguestoremployee/bombthreat/intensenegativepublicitybythemediaPersonalSafety:SafetyResourcesEmergencyPlans:theidentificationofathreattothesafetyandsecurityofthehotel&hotel’splannedresponsetothethreatResponsetoeventsinmosthotels’emergencyplansAnemergencyplanmustbeawrittendocument,including:TypeofcrisisWhoshouldbetoldwhenthecrisisoccursWhatshouldbedoneandwhoshoulddoitinthecrisisWhoshouldbeinformedoftheresultsorimpactofthecrisiswhenitisoverWherepractical,hotelsshouldpracticeimplementationoftheirplan!HotelOperationsManagement,1/e©2004PearsonEducationHayes/NinemeierPearsonPrenticeHallUpperSaddleRiver,NJ07458Figure9.3liststenkeypracticesforparkinglotsafetyFigure9.2liststenkeypracticesforspasafetyFigure9.1liststenkeypracticesforswimmingpoolsafetySwimmingpoolsPersonalSafety:SpecialSafetyIssuesSpasParkinglotsAlwaysrememberhowtoimproveguestsafetyandminimizethelegalliabilityofthehotel!HotelOperationsManagement,1/e©2004PearsonEducationHayes/NinemeierPearsonPrenticeHallUpperSaddleRiver,NJ07458Allhotelsshoulddocumenttheirsafetyandsecurityrelatedefforts!PersonalSafety:DocumentingSafetyEffortsPrepare&completeMODchecklistsforeachcriticalareaofhotel-Appropriatefrequency,contentandnumberofchecklistshouldbedeterminedIncidentreportslistingthe“who,what,where,andhow”shouldbefiledandmaintainedDocumentminutesfromsafetyandsecuritycommitteemeetings,generalstaffmeeting’snotesrelevanttosafetyissues,recordsofemployeetrainingrelatedtosafetyandsecurity,andsafetyseminarsattendedbyemployeesHotelOperationsManagement,1/e©2004PearsonEducationHayes/NinemeierPearsonPrenticeHallUpperSaddleRiver,NJ07458ProvideasafeworkplaceforemployeesbycomplyingwithOSHAsafetyandhealthstandardsPersonalSafety:OccupationalSafety&HealthAdministrationOSHAregulationsensurebusinesses:ProvideworkerswithonlytoolsandequipmentthatmeetOSHAspecificationsforhealthandsafetyEstablishtrainingprogramsforemployeeswhooperatedangerousequipmentReporttoOSHAwithin48hrsofanyworksiteaccidentthatresultsinfatalityorrequireshospitalizationoffiveormoreemployeesMaintainthe“OSHALog200”(anon-siterecordofwork-relatedinjuriesorillness)andsubmitittoOSHAonceperyearHotelOperationsManagement,1/e©2004PearsonEducationHayes/NinemeierPearsonPrenticeHallUpperSaddleRiver,NJ07458DisplayOSHAnoticesregardingemployeerightsandsafetyinprominentplaceswithinthehotelOSHAregulationsensurebusinesses(continued…)ProvideallemployeesaccesstotheMaterialSafetyDataSheetsthatprovideinformationaboutthedangerouschemicalstheymaybehandlingduringworkPersonalSafety:TheOccupationalSafety&HealthAdministrationOfferno-costhepatitisBvaccinationsforemployeeswhomayhavecomeintocontactwithbloodorbodyfluidsCompliancewithOSHAstandardsResultsinFeweraccidentslowerinsuranceco