8D训练(45rar

88DPermanentCorrectiveActionProcessTrainingDPermanentCorrectiveActionProcessTraining©CompaqComputerCorporation.AllRightsReserved.CompaqConfidential.DeclassifiedatAnnouncement.1沧海彼岸@成功新天地©CompaqComputerCorporation.AllRightsReserved.CompaqConfidential.DeclassifiedatAnnouncement.2沧海彼岸@成功新天地™ItisvitallyimportanttoCompaqthateveryoneinProcurementiswelltrainedinidentifyingproblemsandbringingthemtopromptclosure.ThemethodembracedbyCompaqisthe8Discipline(8D)approach.™Thepurposeofthistrainingistoeducatetheuserineachofthe8Disciplineswhichleadstopermanentcorrectiveactionandeliminationoftheproblem.Overview88DPermanentCorrectiveActionProcessTrainingDPermanentCorrectiveActionProcessTraining©CompaqComputerCorporation.AllRightsReserved.CompaqConfidential.DeclassifiedatAnnouncement.3沧海彼岸@成功新天地™InrelationtoCompaqProcurement,an8Dismostlikelyusedtosolveacustomersatisfaction,quality,orproductreliabilityissue;however,the8Dapproachcanbeimplementedinotherareassuchasadministrative,engineering,etc…Overview(cont.)88DPermanentCorrectiveActionProcessTrainingDPermanentCorrectiveActionProcessTraining©CompaqComputerCorporation.AllRightsReserved.CompaqConfidential.DeclassifiedatAnnouncement.4沧海彼岸@成功新天地™Asignificantsupplierattributableissue,whichhascausedCompaqtoissueapurgeoraFinishedGood’sproducthold.™Asignificantfieldorcustomersatisfactionissuethathasbeenattributedtoasupplierissue.™Failedqualityauditeitherinternal(EPIA,FPIA,CDIT,etc…)toCompaqorthesupplier.88DPermanentCorrectiveActionProcessTrainingDPermanentCorrectiveActionProcessTraining©CompaqComputerCorporation.AllRightsReserved.CompaqConfidential.DeclassifiedatAnnouncement.5沧海彼岸@成功新天地™ThesupplierattributablefalloutconsistentlyexceedstheagreedtoDPPMgoal.™Adefectoccurredthatshouldhavebeencontainedwithinthesupplier'sprocess.™RootCauseAnalysisandCorrectiveActionisrequiredcontractuallyorrequestedbyacriticalAccount.88DPermanentCorrectiveActionProcessTrainingDPermanentCorrectiveActionProcessTraining©CompaqComputerCorporation.AllRightsReserved.CompaqConfidential.DeclassifiedatAnnouncement.6沧海彼岸@成功新天地(s)forproblemorissue.Containment:Shorttermfix.Isolatesandcontainsthefailure/defectsandpreventsfurtherdefects.Doesnotaddressrootcause.CorrectiveAction:Longterm.Permanentfixthateliminatesrootcause(s).88DPermanentCorrectiveActionProcessTrainingDPermanentCorrectiveActionProcessTraining©CompaqComputerCorporation.AllRightsReserved.CompaqConfidential.DeclassifiedatAnnouncement.7沧海彼岸@成功新天地©CompaqComputerCorporation.AllRightsReserved.CompaqConfidential.DeclassifiedatAnnouncement.8沧海彼岸@成功新天地™ProblemidentificationandactionPLANwithin48hoursofproblemnotification.™Containmentplanwithin24hoursofproblemidentification.™Correctiveactionplanwithin48hoursofrootcauseidentification.™ProblemclosureverificationPLANwithin24hoursofcorrectiveaction.™Allactionsexecutedtoplanneddates.™Allactionsdocumentedviathe8Dformat.8D/CorrectiveActionExpectations88DPermanentCorrectiveActionProcessTrainingDPermanentCorrectiveActionProcessTraining©CompaqComputerCorporation.AllRightsReserved.CompaqConfidential.DeclassifiedatAnnouncement.9沧海彼岸@成功新天地™Initiatethe8DandsendtotheSupplier'sDirectorofQualityorVPofQuality.™Copythe8DinternallywithinCompaqasappropriate.™Ensureeffectiveclosure/acceptanceofthesupplier’s8DresponsebytherespectiveCommodityManagementTeam.Responsibilities88DPermanentCorrectiveActionProcessTrainingDPermanentCorrectiveActionProcessTraining©CompaqComputerCorporation.AllRightsReserved.CompaqConfidential.DeclassifiedatAnnouncement.10沧海彼岸@成功新天地™SupplierDirectorofQualityorVPofQualityplustheirmanagementapproves8DProcesscompletionandrespondstoCompaqin8Dformat.™Communicate8Ddetailsinternallyasnecessary.™RespondwithContainment/CorrectiveActionPlansasperexpectations.™ProvideupdatestoCompaqasdeterminedbytheoriginator.™CommunicatecorrectiveactionplantoallsuppliersitesforawarenessResponsibilities88DPermanentCorrectiveActionProcessTrainingDPermanentCorrectiveActionProcessTraining©CompaqComputerCorporation.AllRightsReserved.CompaqConfidential.DeclassifiedatAnnouncement.11沧海彼岸@成功新天地™Selectandrecordinternalandexternalteammembers.Keepteamsizebetween4-10members.™Thebestteamisonemadeupofmemberswithdiversebackgrounds.Over