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2020/3/41ComplaintsandClaims投诉与索赔2020/3/42RulesforWritingComplaintsandClaims1.Beginimmediatelyandclearly.Tellwhatiswrong.2.Identifythesituation(invoice发票，费用清单number,productinformation,etc.)inthetext.Describethestoryinaclearandorganizedway.3.Presentenoughfactstopermitadecision.4.Namespecificactionstocorrecttheproblemandpolitelymentionstrongtermsifyoufailtogetasatisfactoryreply.5.Endpositively—friendlybutfirm.Pointsforattention:Whenmakingaclaim,planyourletterasfollows:1.Beginbyregrettingtheneedtocomplain2.Mentionthedateoftheorder,thedateofdeliveryandthegoodscomplainedabout.3.Stateyourreasonsforbeingdissatisfiedandaskforanexplanation.4.Refertotheinconveniencecaused.5.Suggesthowthemattershouldbeputright.Supposeyouaretheseller,thefollowingrulesaretobenotedwhendealingwithaclaim.1.Thefirstthingthathastobedecidediswhethertheclaimisjustified.Ifso,thenyouhavetoadmititreadily;expressyourregretandpromisetoputmattersright.2.Iftheclaimisnotjustified,pointthisoutpolitelyandinanagreeablemanner.Itwouldbeawrongpolicytorefusetheclaimoffhand.3.Ifyoucannotdealwithaclaimpromptly,acknowledgeitatonce.Explainthatyouarelookingintoitandthatyouwillsendafullreplylater.4.Allclaimshouldbetreatedasseriousmattersandthoroughlyinvestigated.Thereisnoneedforthesellerstogointoalongstoryofhowthemistakewasmadeandashortexplanationmaybeuseful.1.Claim后的介词搭配表示索赔的原因,接forclaimfordamage表示索赔的金额,接forclaimforUS$1000表示对某批货物索赔,接onclaimonthegoods表示向某人索赔,接againstclaimagainsttheunderwriter.2.Thecertificateevidencedthattheabovegoodsaremuchinferiorinqualitytoyourprevioussamples.3.Amountto:总计4.Settletheclaim:理赔例句11.Wesentarepresentativetoinvestigatethismatterandfoundthatitwasamistakemadebyourstaffattheworkshop.例句21.AstothecaptionedgoodsshippedperS.S.“Dongfeng”inexecutionofourcontractNo.123,anddischargedatShanghai,wenowfile/lodgeclaimsagainstyouasfollows例句3Itwasfoundthatsome20bagshadnotbeenpackedin5-plystrongpaperbagsasstipulatedinthecontract,thusresultinginthebreakageduringtransit,forwhichwetenderourapologies.词组1.Category:种类2.Beattributedto:确实归因于3.leak:泄漏1.Acknowledgethereceiptof…2.Withregardto…3.Wrongshipment…4.Inconsiderationof…5.Inaccordancewithyourrequirement…6.Shouldnotoccuranylongerinfuture…7.Payyourattentionto…1.SurveyReportfromShanghaiCommodityInspectionBureau…2.Athoroughexamination…3.Bedueto…4.Beresponsiblefor…5.Onthebasisof…6.lodgeaclaimagainstyoufor…7.weareenclosing…Translation1.复验后发现，质量与合同规定不符。Afterreinspectionwefoundthatthequalityofthegoodswasnotinconformitywiththecontractstipulations.2.买方对货物提出索赔人民币1200元。ThebuyershavefiledaclaimontheshipmentforRMB1200.3.你方索赔须有足够依据。Yourclaimshouldbesupportedbysufficientevidence.4.我方订的是大路货，你方运来的是次品。Weorderedgoodsofaveragequality.Youhavesentusinferiormerchandise.5.由中国商品检验局出具的检验报告将作为最后依据，对双方都有约束力。ThesurveyreportissuedbyTheChinaCommodityInspectionBureauwillbetakenasfinalandbindinguponbothparties.2020/3/419Describetheproblem1.ThequalityofthegoodsshippedagainstourorderNo.9823hasbeenfoundnotinconformitywiththeagreedspecification.我们发现，根据我方第9823号订单运来的货物质量与议定规格不符。2020/3/420Describetheproblem2.Oncomparingthegoodsreceived,weweresurprisedtofindthatthey-arenotthesameasyoursample.-arenotuptothesamplewereceivedfromyou.-donotagreewiththeoriginalpatterns.-arefarfrombeingsatisfactory.-havenotturnedouttooursatisfaction.2020/3/421Describetheproblem3.Uponexamination,wefoundthat-severalbales(包，捆)wereseriouslydamagedowingtonegligent(疏忽的)packing.-16boxesweresplitopen.-youhavesentusasubstitutearticleinsteadofwhatweordered.2020/3/422Describetheproblem4.Wemuchregretthatwehavetocomplainaboutthewayinwhichtheconsignmentjustreceivedhasbeenpacked.来货刚刚收到，但我们对这批货的包装不得不提出投诉，深感遗憾。2020/3/423Describetheproblem5.Weverymuchregrettopointoutthatashortageinweightof430lbs.wasnoticedwhenthefoodarrived.Ibs=pounds我们遗憾地指出，食物到达时发现短重430磅。2020/3/424Describetheproblem6.Afterinspection,wefoundthat-yourshipmentofourorderNo.123wasshortinweight.-thereisashortageof535kilos,thoughthepackingremainsintact(完整).-CaseNo.32onlycontains25toycarsinsteadof55onthepackinglist.2020/3/425Describetheproblem7.WehavetoinformyouthattheDVDsetsweorderedfromyoulastmonthhavenotarrived,norhaveweheardanythingfromyouconcerningtheshipment.我们不得不通知你方，上月我们所订购的DVD机尚未到货，亦未收到你方关于该货的任何消息。2020/3/426Demandforaction1.Inviewofthis,wehavenootherchoicebuttoreturnthefaultysetstoyouandmustaskyoutoreplacethem.鉴于这种情况，我们只好将有缺陷的几套退回，请务必予以调换。2020/3/427Demandforaction2.Itisclear,however,thatweareentitledtosomecompensation,andweshouldbegladtohearoftheallowanceyoupreparetomaketomeetthecase.然而，我公司享有要求赔偿的权利，我们希望了解你方准备给予的补偿金额，以解决此事。2020/3/428Demandforaction3.Ourcustomerssaythattheywouldobligeusbyretainingthesegoods-ifyouwillreducetheprice,say,by15%.-atareductionof12%ontheinvoiceamount.-ifyoucanallowusa5%compensation.2020/3/429obligetodoaserviceorfavorfor施恩惠于，帮助Theyobligedusbyarrivingearly.他们来帮了我们一个大忙2020/3/430Demandforaction4.Wearecompelled,therefore,to-lodgeclaimsontheshipmentexS.S.“Kunlun”asfollows:-makeaclaimagainstyouforUS$70,000.-requestyoutomakeupforthelossofUS$234,152wesustained.(蒙受，遭受)2020/3/431exS.S.“Kunlun”由“昆仑”号轮船