旅游饭店职业英语-unit-1

旅游饭店职业英语初级2008UnitOneConcierge礼宾服务Lesson1,2Lesson1WelcometoOurHotel欢迎来到我们酒店KeyWords：welcome欢迎doorman门童luggage行李very非常glad高兴的problem问题follow跟随听课文录音TalkingtotheGuest情景会话ONEDoorman:DGuest:GD:Goodmorning,Sir.Welcometoourhotel.G:Goodmorning.D:I’mthedoorman.Letmehelpyouwithyourluggage.G:Thankyou.TWODoorman:DGuest:GD:Goodafternoon,Madam.Verygladtohaveyouhere.G:Goodafternoon.Canyouhelpmewithmyluggage?D:Noproblem,Madam.TheReceptionDeskisoverthere.Followme,please.G:Ok.Notes：Help…with…是连用结构,“帮助某人做某事”Example:Letmehelpyouwithyourwork.我来帮您做这项工作.I’mgladtodosth.我很高兴做某事.Example:I’mverygladtohaveyouhere.Verygladtohaveyouhere.(省略说法)当客人提出要求时,员工一般使用Noproblem,sure,certainly回答,让客人感觉到酒店服务的热情周到.YourTurntoTryNowListentothewordsandrepeat:1.case箱子2.baggage行李3.carry-on手提行李箱4.shoulderbag挎包5.suitcase衣箱，手提箱6.belongings物品，财产7.article物品8.wallet钱包9.handbag手提包10.backpack背包Listentothesentences,repeatandtranslate:1.I’lltakecareofyourluggage.2.You’vegotthreepiecesofbaggage.Isthatright,Sir?3.MayIputyoursuitcasehere?4.Wouldyoumindmyputtingyourbaggagehere?5.ShallIshowyoutoyourroom?Listenandcompletethedialogues:1.D:Goodmorning,Madam..G:Goodmorning.D:I’mthedoorman..G:Thankyou.2.D:Goodevening,Mr.Taylor.Nicetoseeyouagain.G:Goodevening.D:andshowyoutotheReceptionDesk.G:Thankyou.Lesson2MayIshowYoutoYourRoom我可以带您去您的房间吗KeyWords：bellboyshowpleasuremadamhelpputlift行李员带领；出示愉快女士，夫人帮助放电梯TalkingtotheGuest情景会话ONEBellboy:BGuest:GB:Goodmorning,Sir.Welcometoourhotel.G:Goodmorning.B:MayIshowyoutoyourroomnow?G:Allright.Thankyou.B:Mypleasure.TWOBellboy:BGuest:GB:Goodafternoon,Madam.G:Goodafternoon.B:I’mabellboyhere.Letmehelpyouwithyourluggage.G:Thankyou.B:It’smypleasure.Theliftisoverthere.Followme,please.G:Ok.B:Hereisyourroom.MayIputyourluggagehere?G:Pleasedo.Notes：showsb.to…….带某人去某地.Example:Hewillshowyoutothebusinesscenter.他会带您去商务中心.Mypleasure.回应别人致谢时的用语,类似的表达有:--It’smypleasure./You’rewelcome./Notatall.Notes：Theliftisoverthere.Followme,please.饭店行李员在送客人到房间时,一般走在客人前面,在进出电梯时,让客人走在前面.进电梯时应说“Yougofirst”,出电梯时应说“Afteryou”.MayI……是饭店员工常用的句型,用于征求客人的意见.Example:May/CouldIseeyourpassport?YourTurntoTryNowListentothewordsandrepeat:1.comb梳子2.razor剃须刀3.soap肥皂4.ashtray烟灰缸5.wardrobe衣柜6.television电视机7.mirror镜子8.plug插头9.air-conditioner空调10.cup杯子Listentothesentences,repeatandtranslate:1.Thisway,please.2.MayIhaveyourkey,please?3.Howdoyoulikeourhotel?4.Letmeshowyoutoyourroom,please.5.Hereissometoiletpaper.Listenandcompletethedialogues:1.B:Goodafternoon,Sir.G:Goodafternoon.B:.G:Hereismyroomnumbercard.It’sroom2045.B:,Mr.Green.G:Thankyouverymuch.B:.2.B:.Ihopeyoulikeit.G:Itlooks.B:thebathroom.G:.B:IsIcando?G:No,thankyou.B:yourstayhere.