旅游饭店职业英语-unit3

旅游饭店职业英语初级UnitThreeHousekeeping客房服务Lesson6，7，8,9Lesson6MayICleanYourRoomNow？现在可以为您打扫房间吗？KeyWords：Clean.打扫housekeepingdepartmentn.客房部goahead(用于祈使)开始；进行；往下说（做）comeback返回来hour小时later以后TalkingtotheGuest情景会话ONEClerk:CGuest:GC:Housekeeping.MayIcleanyourroomnow,Sir?职员：客房服务员。先生，现在能给您打扫房间吗？G:Goahead,please.客人：可以，打扫吧。TWOClerk:MayIcomein?职员：可以进来吗？Guest:Comein,please.客人：请进吧。Clerk:Goodmorning,Madam.MayIcleanyourroomnow?职员：女士，早上好。现在可以为您打扫房间吗？Guest:Sorry,butnotnow.Couldyoucomebackinanhour?客人：对不起，现在不行。你能一小时后再来吗？Clerk:OK.职员：可以。Notes：MayIcleanyourroomnow,sir?先生，现在能给您打扫房间吗？饭店员工在和客人讲话时要使用敬语，以表示对客人的尊重。所以，客房服务员在打扫客房时如果客人在房间，也要得到客人的允许。询问客人是否同意时，服务员一般使用：MayI…或者CouldI…,例如：MayImakeupyourroominhalfanhour?我半个小时之后再给您整理房间好吗？NotesCouldyoucomebackinanhour?你能一小时后再来吗？如果在规定打扫的时间客人不方便，服务员应问清楚多长时间后再过来打扫房间。这时候可以使用：Whattime…/When…例如：Whendoyouwantmetocleanyourroom?您希望我什么时候过来打扫房间？WeMayAlsoUseTheseSentencesinOurWorkWhattimewouldyoulikeustocleanyourroom?您希望我们什么时候为您打扫房间呢？Whattime?什么时候您比较方便呢？MayItidyupthesethingsonyourbed?我可以给您收拾床上的东西吗？DoYouKnowThis?Themaidmustringthebellthreetimesbeforeenteringtheguest’sroom.客房服务员在进入客人房间之前至少要按三次门铃。YourTurntoTryNowListentothewordsandrepeat:1.bathroom浴室2.bathshampoo浴液3.bed床4.chair椅子5.closet橱柜6.curtain窗帘7.quilt被子8.pillow枕头9.bedsheet床单10.bedspread床罩Listentothesentences,repeatandtranslate:MayIcleanyourroomnow,Sir?MayImakeupyourroomnow,Sir?Whenwouldyoulikeustocleanyourroom?ShallIcomebacklater?I’llcomebackinanhour.Listenandcompletethedialogues:1Clerk:Goodmorning,Madam.Guest:Goodmorning.Clerk:?Guest:OK.2Clerk:Goodafternoon,Sir.Guest:Goodafternoon.Clerk:?Guest:Sorry,butIhaveaguestherenow.Clerk:?Guest:Canyoucomebackinanhourandahalf?Clerk:.Lesson7We’llSendSomeonetoRepairItRightNow我们马上就派人去修KeyWords：something某事wrong错误的toilet马桶someone某人repair修理faucet水龙头leak漏水trouble麻烦Notes：1.Thereissomethingwrongwiththetoilet.抽水马桶坏了。Thereissomethingwith...某件事情或事物出问题了，例如：Thereissomethingwrongwiththedoor,Ican’topenit.门坏了，打不开。ThereissomethingwrongwiththeTVset.这台电视机坏了。Sorryforthetrouble.很抱歉给您带来不便。在处理客人投诉时，饭店员工要先行表示歉意。除了说“I’msorry”,还可以使用以下几种表达方式：I’mverysorryforthat.Sorryforthetrouble.Weapologizeforthat.TalkingtotheGuest情景会话OneClerk:Housekeeping.MayIhelpyou？职员：客房服务。我能帮您吗？Guest:There’ssomethingwrongwiththetoiletinmyroom.客人：我房间的抽水马桶坏了。Clerk:I’msorry.We’llsendsomeonetorepairitrightnow.客人：很抱歉，我们马上派人去修。TwoClerk:Housekeeping.MayIhelpyou?职员：客房部，我能帮助您吗？Guest:Thefaucetisleakinginmyroom.客人：我房间的水龙头漏水了。Clerk：MayIhaveyourroomnumber,Sir?职员：先生，请问您的房间号？Guest:Room1004.客人：1004房.Clerk：Sorryforthetrouble.Wewillsendsomeonetorepairitrightnow.职员：很抱歉给您带来不便。我们马上就派人去修。WemayalsousethesesentencesinourworkI’msorry,Madam.Wewillhavesomeonecheckitforyou.对不起，夫人。我们立刻派人给您检查一下。We’llsendsomeoneuptoyourroomrightnow.我们马上派人去您的房间。Iwillsendtherepairmantorepairthemimmediately.？我们马上派人去修理？Sorryforallthosetroubles.Iwillsendaplumberrightaway.抱歉给您带来这么多不便，我马上派管工去修理。YourTurntoTryNowListentothewordsandrepeat:1.air-conditioner空调设备2.TVset电视3.refrigerator电冰箱4.door门5.window窗户6.light灯7.washbasin洗涤槽8.faucet水龙头9.shower淋浴10.bulb灯泡Listentothesentences,repeatandtranslate:We’llsendsomeonetorepairitrightnow.I’msorry,Madam.We’llhavesomeonecheckitforyou.We’llsendsomeoneuptoyourroomrightnow.I’llsendtherepairmantorepairthemimmediately.Sorryforallthosetroubles.I’llsendaplumberrightaway.Listenandcompletethedialogues:1、Clerk:Housekeeping.MayIhelpyou?Guest:Thereissomethingwrongwiththelamp.Clerk:I’msorry,Sir.?Guest:Room416.Clerk:.2.Clerk:Housekeeping.MayIhelpyou?Guest:TheTVsetinmyroomdoesn’twork.Clerk:.We’llsendsomeonetocheckitnow.Lesson8I’llPickupYourLaundryRightNow我马上去取您要洗的衣服KeyWords：bytheway顺便问一下collect收集laundry需要洗的衣服；洗衣房laundryservice洗衣服务laundrybag洗衣袋laundrylist洗衣单Shirt衬衫cleanv.弄（洗）干净adj.干净的roomnumber房间号pickup取NotesWecollectthelaundryeverymorning.饭店一般都有洗衣服务，洗衣工（valet）每天在规定的时间到客房收客人要洗的衣服。Iwanttohavemyshirtcleaned.“Iwanttohavesth.+动词过去分词”意思是“我想要把。。。。。。”。这是客人经常使用的一种表达方式。例如：Iwanttohavemywatchfixed.我想把手表修一下。TalkingtotheGuest情景会话ONEClerk:Thisisyourroom,Sir.职员：先生，这就是您的房间。Guest:Thankyou.Bytheway,wherecanIhavemypantscleaned?客人：谢谢。顺便问一下，到哪儿可以洗一下我的裤子？Clerk:Wehavelaundryservice.Wecollectthelaundryeverymorning.Youmayjustputyourlaundryinthelaundrybagandfilloutthatlaundrylist.职员：我们饭店有洗衣服务。我们每天早上来取客人要洗的衣服。您把您要洗的衣服放到洗衣袋中，再填一下那边的洗衣单就行了。Guest:OK,thankyou.客人：好的，谢谢。TwoGuest:Hello.Iwanttohavemyshirtcleaned.I’dliketowearitthisevening.客人：你好。我想洗一下衬衣。今晚我要穿。Clerk:OK.MayIhaveyourroomnumber?职员：好的。请问您的房间号？Guest:1203号房间。Clerk:I’llpickupyourlaundryrightnow.职员：我马上就去取您要洗的衣服。WeMayAlsoUseTheseSentencesinOurWorkLaundryservice.MayIhelpyou?洗衣房。我可以帮您吗？I’llcometopickupyourlaundry.我来收您要洗的衣服。Pleasefillinthelaundrylistandputitwithyourlaundry.请填好洗衣单，跟衣服放在一起。Whenwouldyoulikeyourlaundryback?您希望什么时候把衣服给您送回来？DoyouKnowthis?洗衣服务laundryservice洗衣袋laundrybag洗衣单laundrylist洗衣工valet熨烫press上浆starch干洗drycleaning加急洗衣服务expresslaundryservice当日可取服务same-dayserviceYourTurntoTryNowListentothewordsandrepeat:1.wash洗2.laundry洗衣房3.drycleaning干洗