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Lesson7We’llSendSomeonetoRepairItRightNow我们马上就派人去修TalkingtotheGuest（情景对话）一、Keywords（关键词汇）1.something/ˈsʌmθiŋ/Pron.某事2.wrong/rɔŋ/adj.错误的3.toilet/ˈtɔɪlɪt/n.马桶4.someone/ˈsʌmwʌn/Pron.某人5.repair/rɪˈpɛr/v.修理Clerk:Housekeeping.MayIhelpyou？职员：客房服务。我能帮您吗？Guest:There’ssomethingwrongwiththetoiletinmyroom.客人：我房间的抽水马桶坏了。Clerk:I’msorry.We’llsendsomeonetorepairitrightnow.客人：很抱歉，我们马上派人去修。Notes（注释）1.Thereissomethingwrongwiththetoilet.抽水马桶坏了。Thereissomethingwith...某件事情或事物出问题了，例如：Thereissomethingwrongwiththedoor,Ican’topenit.门坏了，打不开。ThereissomethingwrongwiththeTVset.这台电视机坏了。二、KeyWords（关键词汇）1.faucet/ˈfɔsɪt/n.水龙头2.leak/li:k/v.漏水3.trouble/ˈtrʌbl/n.麻烦Clerk:Housekeeping.MayIhelpyou?职员：客房部，我能帮助您吗？Guest:Thefaucetisleakinginmyroom.客人：我房间的水龙头漏水了。Clerk：MayIhaveyourroomnumber,Sir?职员：先生，请问您的房间号？Guest:Room1004?客人：1004房？Clerk：Sorryforthetrouble.Wewillsendsomeonetorepairitrightnow.职员：很抱歉给您带来不便。我们马上就派人去修。Notes（注释）1.Sorryforthetrouble.很抱歉给您带来不便。在处理客人投诉时，饭店员工要先行表示歉意。除了说“I’msorry”,还可以使用以下几种表达方式：（1）I’mverysorryforthat.（2）Sorryforthetrouble.（3）Weapologizeforthat.Wemayalsousethesesentencesinourwork(工作中我们可能还会使用下面这些句子)1.I’msorry,Madam.Wewillhavesomeonecheckitforyou.对不起，夫人。我们立刻派人给您检查一下。2.We’llsendsomeoneuptoyourroomrightnow.我们马上派人去您的房间。3.Iwillsendtherepairmantorepairthemimmediately.？我们马上派人去修理？4.Sorryforallthosetroubles.Iwillsendaplumberrightaway.抱歉给您带来这么多不便，我马上派管工去修理。Yourturntotrynow（试试看）Listentothewordsandrepeat（跟读单词）1.air-conditioner空调设备2.TVset电视节3.refrigerator电冰箱4.door门5.window窗户6.light灯7.washbasin洗涤槽8.faucet水龙头9.shower淋浴10.bulb灯泡Listentothesentences,repeatandtranslate（跟读句子并翻译）1.We’llsendsomeonetorepairitrightnow.2.I’msorry,Madam.We’llhavesomeonecheckitforyou.3.We’llsendsomeoneuptoyourroomrightnow.4.I’llsendtherepairmantorepairthemimmediately.5.Sorryforallthosetroubles.I’llsendaplumberrightaway.