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LOGOHowToWritebusinessEmail？LOGOWarmingupgamesSurprise天安门BMW屌丝Google留学TCT林书豪游戏规则：分为两组人员，每组共8个词。针对屏幕上的词进行描述及运用动作，但是不能说出这个词中的字，否则该词作废。出现中文单词就用中文描述，英文单词就用英文描述。每组有1次机会弃权。每组共1min，在规定的时间内答出最多词的组胜利。演唱会Christmas低碳Honeymoon打麻将WC凤凰传奇OrangeLOGOContents5CforbusinessEmail1KeystobusinessEmail2Emailelements3Usefulexpressions4LOGOWhat’sagoodbusinessemail?DearBoss,IamafraidthatIhavetotellyouthebadnews.Ihadacaraccidentandthusbrokemylegs.Therefore,IhavetoinformyouthatmaybeIcannotgotoworkinthenextfewweeksbecauseofthisseriousaccident.SoIwanttoaskforamonth'sleave.ThankyouforyourconsiderationandI'mexpectingyourapproval.EnclosedherewithismyX-rayphotoandapplicationforleave.Sincerelyyours,NancyHi,Abadnews!!!Somethingincrediblehappenedtomelastweekend.Thatwasyesterday,Ihadacaraccidentnearmyhouseandthusbrokemylegs.That'sreallyhurtandIhavetoinformyouthatmaybeIcannotgotoworkinthenextfewweeksbecauseofthisseriousaccident.SoIwanttoaskforamonth'sleave.ThankyouforyourconsiderationandI'mexpectingyourapproval.Nancy商务邮件≠写情书要开门见山，一针见血客套话能省则省LOGO5CforbusinessEmailCorrectness正确Conciousness简明Completeness完整Clearness清晰Courtesy谦恭Thewholesecretofgoodbusinessletter-writingistowritesimply,inaneasyandnaturalwaylikeonefriendlyhumanbeingtalkingtoanother,tomakeyourletterssoundasmuchaspossiblelikegoodconversation.LOGOAcompleteEmailBusinessEmailpartsSalutationOpeningsentenceBodyEndingsentenceSubjectlineSenderemailaddressReceiveremailaddressCCemailaddressBCCemailaddressComplimentaryCloseSignature,position,dept.,address,mobile...LOGOKeystoBusinessEmailHighlightsubjectAppropriatefont现代人每天收到的Email少则十几，多则上百封，要让收信人能一下子注意到你的Email，而不被当成Spam，清楚鲜明的标题是很重要的，eg：Scribe5RussianQGtranslationrequestVS.QGtranslationPOteamSeptemberMonthlyMeetingminutesVS.Meetingminutes现代人的工作都离不开电脑，每天盯着电脑难免视觉疲劳，如果你的Email字体太小或不美观，就不太有兴趣看下去，就Email而言，一般建议采用12磅-14磅的字号以及“NewTimesRoman”的字体LOGOKeystoBusinessEmailDistinctiveParagraphsSpelling&PunctuationCheck利用段落来区分不同主题，每个段落间应空1或1.5倍行距，这样便于阅读，一个句子的平均字数控制在20字以内，段落的长度，应控制在7-9行。拼写错误会让人觉得很不professional，因此在发送邮件前务必检查拼写。此外，标点符号也需要力求正确。中文和英文的标点符号基本相同，但需注意：1.英文中没有（、），都采用（，）代替2.英文中没有（《》），书名通常用首字母大写加斜体字表示，或者用（“”）3.英文的省略号（...），中文的省略号（……）LOGOKeystoBusinessEmailAvoidCapitalizationCourteousTone如果Email内容全部使用大写，是非常不礼貌的！很容易让对方感觉你是在骂TA，出发是你想特别强调某个字或某句话，才可以使用大写，否则尽量避免。开场以及结尾都要客气一点，但别客套，多用please，thankyou，couldyou等词句，如果收信人不认识你，应当先说明你是谁以及写信的目的。LOGOKeystoBusinessEmailSpokenlanguageSpecifictimeofreplyEmail不同于正式信函，主要表现在Email更口语化一些，因为其目的是沟通，因此简单口语化的表达能够保证对方容易理解你所表达的意思。在需要对方在一定时间内作出明确回复时，尽量以明确的时间为主。尽管atyourearliestconvenience或assoonaspossible比较客气，但是这也会增加对方延迟答复的几率。LOGOEmail写作要素•ThankyouforyourEmailon10thJuly,requesting…•FollowingyourcommentsaboutScribe5RussianQG,I’masking…•I’mdelightedtogiveyougoodnewsaboutViperFrenchQGhasbeenapproved…Opening提出本邮件的缘由及目的，并定出全文主题Reasonforwriting具体陈述本邮件主旨，以一个段落表达一个主题。•Attachedpleasefindthelatestinformationon…•Inordertospeedupourprequalificationprocess,weneedto…LOGOEmail写作要素•Pleaseconfirmthesearrangementsarefinewithyou.•CouldyoupleasesendmeyourcommentsaboutItalianQG?•PleasedoublecheckwhetherthechangeareOK.Requestforaction主旨说明后，对方应该了解你的目的及背景，接下来要使对方有所行动Ending客气的总结，让对方了解你的期待。•Ilookforwardtoyourreply.•Ihopethisinformationishelpful.•Pleasefeelfreetocontactmewhenyouhaveanyproblems.•Yourimmediateactionishighlyappreciated.LOGO常用句型•I’mwritingtoconfirm/enquire/informyou…•Withreferencetoourtelephoneconversationtoday…•InmypreviousemaildatedonOctober5…•AsImentionedearlierabout…•InreplytoyouremaildatedonApril1,wedecided…StartingGivinginformation•Pleasebeinformed/advisedthat…•Pleasenotethat…•Weagreewithyouon…LOGO常用句型•Wearepleasedtolearnthat…•Wewishtonotifyyouthat…•I’dliketotakethisopportunitytocongratulateon…GivinggoodnewsGivingbadnews•Wearesorrytoinformyouthat…•Duetocircumstancesbeyondourcontrol…•Unfortunately,it’sdifficultforustoaccept…LOGO常用句型•Wewouldbegratefulifyoucould…•Iwouldappreciateitifyoucould…•Yourclarificationisanticipated.•Yourpromptattentiontothismatterwillbeappreciated.•Pleaseadviseifyouagreewiththisapproach.•Iwouldreallyappreciatemeetingupifyoucansparethetime.•Weareexpectedtohaveyourreplybynextweek.•MayIhaveyourreplybyJuly1,ifpossible?MakingarequestLOGO常用句型•Ifyouwish,wewouldbehappyto…•Pleaseletmeknowifyouneedanyfurtherinformation.•Weareremainedavailableandreadyforanyfurtherassistance.OfferinghelpEnclosingdocuments•Pleasefindenclosedinvoiceofourlatestpayment.•Attachedhereto…•Attachedpleasefindthemostup-to-dateinformationregarding…•Iherebyenclose…LOGO常用句型•Ihopemyclarificationwillbehelpful.•Incaseyouhaveanyfurtherquestions,pleasefeelfreetocontactme.ClosingremarksReferringtofuturecontact•Lookingforwardtoseeingyousoon.•Pleasekeepmeinformedonthematter.•Foranycomments,pleasecontactMr.Kingat0574XXX.LOGO常用句型•Iwouldlikeapologizefor…•Wearesorryforanyinconveniencecaused.•Weapologizefornotreplyingyouearlier.•Weapologizeforthedelay,andhopethatitdoesn’tcauseyoutoomuchtrouble.ApologizingLOGOThankingyou•Iappreciateverymuchthatyou…•Thankyouforyourparticipation/advice.•Congratulationstoallofyouandthanksforyourefforts.•Yourunderstandingandcooperationisgreatly/highlyapprec