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OnBusinessNegotiationEtiquetteandSkills1.IntroductionWiththedevelopmentofeconomy,internationalcommunicationisbecomingmoreandmorefrequentinChinaandetiquettealsobecomesanessentialpartofoursociallife.Businessnegotiationisbusinesscommunicationeventsamongenterprisesandthequalityofnegotiatorswilldirectlyaffectthesuccessorfailureofthenegotiation.Thisessayfocusesontheetiquettesinbusinessnegotiation.Itillustratestheskillsondress,meet,negotiationandgift.2.AnoverviewofetiquetteandbusinessetiquetteEtiquetterelatestoacodeofbehaviorsamongpeoplewithinanorganizationgrouporsociety.Etiquetteismanifestationofculturecommunication,whenincommunication,peoplefocusonlyonverbalcommunication,butignoresnon-verbalcommunication,whilenon-verbalcommunicationplaysanimportantroleininformationtransmission.Theetiquetteofbusinessisthesetofwrittenandunwrittenrulesofconductthatmakesocialinteractionsrunmoresmoothly.Businessetiquetteisthebusinessetiquettenorms.Businessetiquetteiscoordinationandcommunicationfunctionswithcohesionemotionalrole.3.BusinessetiquetteskillsBecauseofculturaldifferences,differentcountrieshavedifferenttaboos.Andintheprocessofbusinessnegotiation,weshouldknowtheirtaboosinordertoavoidunnecessarymisunderstandingandconflict.Inaword,duringthebusinessnegotiation,weshouldpayattentiontotheskillsofetiquette.3.1DressetiquetteDressetiquetteisthemostbasiccourtesyinaninternationalbusinessnegotiation.Appropriateclothingisnotonlyapersonalappearanceofhigh-qualityperformance,butalsoabasicrespectforothers.Businesshasalwaysattachedgreatimportancetoclothing.Clothingisamerchantkeytosuccess.Ininternationalbusinessnegotiations,clothingisrequiredtraditional,dignifiedandelegant.Formen,thegeneralrequirementiswearingasuitwithatie.Blue,grayorblackissuitableformostcountries,evenincludingattendingthenegotiatingpartyorwatchingperformances.Forwomen,professionalsuitisthebestchoice,whichisapplicableeverywhereintheworld.Menshouldavoidwearinginformalclothingorsportswear.Whilewomenavoidwearingtooexposed,tootightortootransparentclothes,andavoidwearingtoomuchjewelry.Inaword,whethermaleorfemale,startlinghair,excessivemake-up,alotofjewelry,thickperfumemayhaveabadeffectontheimageofbusinessprofessionalsandsendawrongsignaltoforeigntraders.3.2MeetingetiquetteMeetingisanimportantactivityinbusinessnegotiation.Meetingetiquettemainlyincludestheintroductionetiquetteandhandshakeetiquette.Theorderofpresentationisgenerallyladiesfirst,andthenthehighposition.Itisusuallycalled“Ladies”,“Miss”and“Sir”.Chinesehaveawordcalled“comrade”,butinsomewesterncountries,itmeans“homosexual”.Inordertoavoidmisunderstanding,thistermshouldbebannedinbusinessnegotiation.HandshakeisnotonlyoneofthemostcommonlyusedgiftsforChinese,butalsoforinternationalcommunication.Handshakeseemstobeasimpleaction.However,thisbehaviorrelatestoindividualandthecompany’image.What’smore,itwillimpactonthenegotiations.Thestrengthofshakingisquitedifferentindifferentcounties.InChina,itisgenerallymoderate.Whileinwesterncountries,theypreferstronghandshakes.Andtooweakhandshakeswillbeconsideredthattheydon’thaveconfidence.Thetimeisalsoveryimportant.Itshouldnotbetoolongortooshort.Theinternationalstandardisaboutthreeseconds.Thesequenceisladyfirst.Iftherearemanypeopleintheparty,youshouldsearchfortherightobjecttoavoidcrosshandshaking.Insomecountries,theydonotshakehandswhentheymeet.Forexample,TheFrenchgeneralwithshakinghandsforritual,theyounggirlareoftendonecurtsytowomen.Betweenwomenandmen,twowomen,theyoftentokisseachothercheckinsteadoftoshakehands.TherehasacustominFrance,whichwhentwomenmeeteachother,theykissother’scheckingeneral.InAmerica,theykisseachotherwithhug.WhileinmostAfricancountries,theyusuallyusebodytosayhello,andputhandsontheshouldersoftheguestsforalongtime.Someetingetiquetteshouldbeconsideredindifferentcultures.3.3NegotiationEtiquetteNegotiationetiquettecanbedividedintolanguageetiquetteandnon-verbaletiquette.Languageistheexchangeofinformationofhumansymbolicsystems.Negotiatinglanguageshouldbebothappropriateandcourteous.Inaddition,non-verbalcommunicationisnottoconveymeaningthroughtheorallanguage,butfrombodylanguage.Non-verbalrituals,includingritualgaze,facialexpressionetiquette,gestureritualsandsilentetiquette.Non-verbaletiquetteisarealart,becausedifferentcountrieshavedifferentcultures.Forinstance,inChina,USandCanada,noddingmeans“agree”,however,inBulgariaandNepal,itmeans“donotagree”andinJapan,itjustmean“understanding”butnotmean“consent”.LetuslookatanexampleofBritishbusinessmaninIran:Inthismonth,everythingissuccessfulandhegetsalongwellwithcolleaguesinIranandrespectsthetraditionsofIslamtoavoidanyexplosivepoliticalwords.Afterhesignedthecontact,hegavehiscolleagueofPersiathethumbsup.Almostimmediately,anofficialofIranlefttheroom.TheBritishbusinessmancouldn’tunderstandwhathappenedandhisIranianmastersalsofeltembarrassedanddidn’tknowhowtoexplainit.ThefactisthatinEngland,athumbs-upisthesymbolofagreementandmeans“excellent”.However,inIran,itmeansnegationanddissatisfactionandit’sarudeaction.3.4GiftEtiquetteGivinggiftcannotonlydeepenfeelings