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L/O/G/OUnitThreeHousekeepingService客房服务UnitObjectives（单元目标）•Afterlearningthisunit,youshould•——read,comprehendandtranslateintoChinesethepassagesandthedialoguesabouthousekeeping.•——knowhowtogiveinformationabouthousekeeping;•——masterthebasicwordsandexpressionsabouthousekeepinginformationandusethemtomakesentences;•——getsomeculturalknowledgeabouthousekeepinginformation;•——comprehendthelisteningdialogues,practicethelisteningskillandtalkalittleabouthousekeeping;•——findwaystoimproveyourwritingskillsaboutresumesonapplyingforjobs.BackgroundKnowledge背景知识•TypesofHousekeeping客户类型•（1）singleroom单人房（一张单人床）•doubleroom双人房（一张双人床）•twinroom双人房（两张单人床）•bigsingleroom大床房（一张双人大床）•triperoom三人房（三张单人床）•（2）economyroom（ER）经济间•standardroom（SR）标准间•superiorroom（UR）高级套房•standardsuite（SS）套间•deluxeroom（DR）豪华间•presidentialsuite（PS）总统套房•（3）studioroom工作室型客房（设沙发床或躺椅）•multi-functionalroom多功能客房•combinedtyperooms组合客房TypesofRestaurants饭店种类•inn旅馆,饭店•lodge小旅馆•tavern酒店•caravansary马车店,大旅馆•hostel招待所•hotel饭店,酒店•motel（=motorhotel）汽车饭店（旅店）•budgethotel廉价旅馆•economyhotel（one-starhotel）一星级饭店•somecomforthotel（two-starhotel）二星级饭店•averagehotel（three-starhotel）三星级饭店•highcomforthotel（four-starhotel）四星级饭店•deluxehotel（five-starhotel）五星级饭店TypesofAmericanCreditCards美国的信用卡种类•（1）AmericanExpress美国运通卡，是由美国运通公司(AmericanExpressCompany)发行的信用卡，它可以在全世界大多数国家第一流的旅馆、餐厅及商店等处使用。•（2）CarteBlanche全权卡，这是两个法语词，意思是“空白的卡片”(blankcard)。原义是一个空白的文件，由一方事先在协议上签好字，然后送另一方填写它所同意的条件。•（3）DinersClub大来卡。•（4）Mastercard万事达卡，是美国三千家银行通过国际信用卡协会（InterbankCardAssociation）签发的信用卡。它是美国使用最广泛的信用卡中的一种，原名为MasterCharge.•（5）Visa“维萨”卡，是美洲银行发行的信用卡。该行是最先签发信用卡的银行。在各种信用卡中，美洲银行所签发的信用卡数目最多。美国加利福尼亚州以外的约40个州的银行，都可以代表美洲银行签发它的信用卡。该行的信用卡原名为“美洲银行卡”（BankAmericard），于1977年改名为“维萨”。PracticeMaterials实训材料•Listening•Dialogue1•a.ListentoDialogueOneanddecidewhethereachofthefollowingsentencesistrue(T)orfalse(F).•1.______Themanisawaiterofadinningroom.•2.______Theguestwasjustabouttogodownforhissupper.•3.______Theguestwouldlikeaflaskofhotwater.•4.______Thereisnowaterintheflask.•5.______Theguesthimselfwillgoandgetsomehotwater.•Keys:1.F2.F3.T4.T5.FDialogue1•b.Listentothedialogueandanswerthesequestions.•1.What’stheman’soccupation?•AHousekeepingDepartmentwaiter.•2.Whatdoestheguestaskthemantodoforhim?•Togethimaflaskofhotwater.•3.Whatdoestheguestneedsomewatertodo?•Towashdownmedicine.•4.Isthereanyhotwaterintheflask?•No,thereisn’tany.•5.Whatwillthemandothen?•He’llgoandgetanotherflask.Dialogue1•c.Listentothedialogueagainandsupplythemissingwords.•1.Whenwouldyoulikemeto________________yourroom,sir?•2.Butbeforeyou_______________,wouldyoudothisforme?•3.Ineedsomehotwaterto________________medicine.•4.I’msorrythatyourflaskis.•5.Iwillgoandgetyou________________flaskthat’satonce.•Keys:1.do2.start3.washdown4.empty5.another,fullDialogue2•a.ListentoDialogueTwoandchoosethebestanswertocompletethestatements.•1.Theguestsaregoingtohaveintheroom.•a.ameetingb.adiscussion•c.asmallpartyd.agame•2.Theguestswantthegirltotideupabit.•a.inthelivingroomb.inthedinningroom•c.inthereadingroomd.inthebathroom•3.Theguestswouldtreattheirfriendsto.•a.Chineseteab.coffee•c.orangejuiced.beer•4.Thegirlwillbringinsometogetherwiththedrinkingwater.•a.freshflowersb.newcups•c.freshtowelsd.cleanbottles•5.Whatwouldtheguestsliketodowhilewaitingfortheirfriends?•a.dosomesewingb.dosomereading•c.listentomusicd.dosomewashing•Keys:1.c2.d3.a4.c5.bDialogue2•b.Listentothedialogueandanswerthesequestions.•1.whatdoesthegirlwanttodofortheguests?•Shewantstodotheturndownserviceforthem.•2.Whataretheguestsgoingtohaveintheroom?•Tohaveasmallparty.•3.Whyisthebathroomindisordernow?•Becausetheguesthasjusttakenabath.•4.Whowillturnonthelightsfortheguests?•Thegirlwillturnonthelightsforthem.•5.Doyouthinktheguestswillhaveagoodtimethatevening?•Yes,Ido.Dialogue2•c.Listentothedialogueagainandsupplythemissingwords.•1.MayIdothe______________serviceforyounow?•2.I’lllettheovernight______________know.•3.Ourfriendsseemtobe______________late.•4.wouldyoulikemetodrawthe_____________foryou?•5.Goodbye,sirandmadam,anddohaveavery______________evening.•Keys:1.turndown2.staff3.alittle4.curtains5.pleasantReading•PassageOne•TipsonServiceTipsonService•a.AnswerthefollowingquestionsaccordingtothePassage.•1.Inwhatsituationcanthedoormangetthehigheramountoftips?•____________________________________________________________________•2.Howmuchshouldyoutipforthebellmanwhenhebuyssomethingforyou?•____________________________________________________________________•3.Whatshouldyoudoifthemaidyouwanttotipforcannotbefound?•____________________________________________________________________•4.Isitnecessaryforyoutotipforvaletservicesasusual?Why?•____________________________________________________________________•5.Aretipsfordiningroomstaffmuchmorethantheyareinanyotherrestaurant?•____________________________________________________________________•Keystotheexercise:•1.Hemuststandintherainforaperiodoftime.•2.Heorsheshouldbetipped$2to$3.•3.Youshouldputthetipinasealedenvelopemarked“chambermaid”.•4.No.Becausevaletservicesareaddedtothebill.•5.No.Tipsfordiningroomstaffaret