(3)6σ基础

66σσ1龙://6sigma.126.com(3)6A.B.DMAICC.(Define)D.(Measure)E.(Analysis)F.(Improve)G.(Control)66σσ2龙://6sigma.126.comA.A.66σσ3龙://6sigma.126.com„„6.6,6.„*,.,6.*DMAIC.*DMAIC.66σσ4龙://6sigma.126.comY=f(X)Y=f(X)Y=f(X)6:YXs“Y”“X”:Y=f(X)Y=X=66σσ5龙://6sigma.126.comY=f(X)Y=f(X)Y=f(X)„“Y”“X”„Y=f(X1,X2,X3…Xn)YXs66σσ6龙://6sigma.126.comY=f(X)Y=f(X)Y=f(X)„„Y=f(X1,X2,X3…Xn)YXs•Y=f(X1,X2,X3…Xn)66σσ7龙://6sigma.126.comY=f(X)Y=f(X)Y=f(X1,X2,X3…Xn)„“X”:----„Y=f(X1,X2,X3…Xn)“X”:----„Y=f(X1,X2,X3…Xn)“X”:----Y=f(X)YXs,“X”,“X”(“Y”)(“Y”)66σσ8龙://6sigma.126.comY=f(X)Y=f(X)Y=f(X1,X2)Y=f(X1,X2)Y=f(X1,X2)Y=f(X1,X2)Y=,.X1=,X2=Y=,.X1=,X2=Y=::X1=,X2=Y=::X1=,X2=Y=:X1=,Y=:X1=,Y=,:X1=,X2=Y=,:X1=,X2=Y=f(X1,X2,X3)Y=f(X1,X2)Y=,:X1=,X2=,X3=Y=,:X1=,X2=,X3=Y=f(X)YXsY=:X1=…Y=:X1=…,6.66σσ9龙://6sigma.126.com;?;;??;?;?““””,,66..Y=f(X)YXs66σσ10龙://6sigma.126.com„?,„?,„?,„?,„?,Y=f(X)YXs--------66σσ11龙://6sigma.126.com„--.--().----Y=f(X)YXs:(16)66σσ12龙://6sigma.126.comB.DMAICB.DMAIC66σσ13龙://6sigma.126.comDMAICDefineMeasureAnalysisImproveContralDDMMAAIICC66σσ14龙://6sigma.126.comDMAICDMAIC66σσ15龙://6sigma.126.com….„..„,.,,,.66σσ16龙://6sigma.126.com…„,,,.„,,,.„,:„,.„„„,„66σσ17龙://6sigma.126.com….„,.,.„,:9?9?9?99?66σσ18龙://6sigma.126.com…„„,.„:••,••,:•••66σσ19龙://6sigma.126.com…,.„„/.„,)„,:„/„XY„,.66σσ20龙://6sigma.126.comC.C.((Define)Define)66σσ21龙://6sigma.126.comCTQ66σσ22龙://6sigma.126.com¾—.¾(CTQ)—“”/./.¾—6,.¾—.¾—,.66σσ23龙://6sigma.126.com„–––.–?:?–()–()(),?–?–?–?CTQ66σσ24龙://6sigma.126.com:))))))CTQ66σσ25龙://6sigma.126.como--.o--.8.o--.8;3.CTQ66σσ26龙://6sigma.126.comCTQ,.:‰()‰()?66σσ27龙://6sigma.126.com„,.CTQ////;,..,.,.6.66σσ28龙://6sigma.126.com„-CTQ9----™----66σσ29龙://6sigma.126.com„,6,(CTQ).CTQ,.„CTQ,.(CTQ),.„CTQ,CTQ.:™CTQ.™.™,.CTQCTQS66σσ30龙://6sigma.126.com.CTQ.CTQ,6,CTQ,.CTQCTQ66σσ31龙://6sigma.126.com??oooooo/CTQoooooooooooo66σσ32龙://6sigma.126.com(VOC)?CTQ66σσ33龙://6sigma.126.comVOCVOC,,.,,..,,.(FocusGroup)..CTQ66σσ34龙://6sigma.126.com™3™:™™:™™:CTQ-VOCCTQCTQ66σσ35龙://6sigma.126.com„MustBeCTQ().„PerformanceCTQ().„Delighters(),“MustBe()”.CTQCTQ66σσ36龙://6sigma.126.comCTQƒMustBe()-45ƒPerformance()-ƒDelighters()-,-24CTQ-66σσ37龙://6sigma.126.com,“”,CTQ.,:¾.¾.¾.¾.¾,.CTQ66σσ38龙://6sigma.126.com„„„„„„„,„„„„„.„“”.„“”,,.„.„CTQ66σσ39龙://6sigma.126.comSIPOCCTQ•-------•-------•-------•-------SPC66σσ40龙://6sigma.126.comCTQ3()......爲...66σσ41龙://6sigma.126.com---------CTQ66σσ42龙://6sigma.126.com„„„CTQ66σσ43龙://6sigma.126.com,.CTQ66σσ44龙://6sigma.126.com„,,:—————?CTQ66σσ45龙://6sigma.126.com„“”:———„:——„.—.Y=ƒ(X1,X2,X3,X4)Y=ƒ(X1,X2)Y=ƒ(X1)-CTQ66σσ46龙://6sigma.126.com,,,.CTQ66σσ47龙://6sigma.126.com----()CTQ%R&R,%P/TC&ESPCFMEASOPDOE66σσ48龙://6sigma.126.com„CTQ„CTQ—„—CTQ66σσ49龙://6sigma.126.com-------CTQ6493139639314013134813931413121110987654321391366σσ50龙://6sigma.126.com„,„-‘’—“BusinessCase”„„„„CTQ66σσ51龙://6sigma.126.com„?„?„?„?„(initiatives)?CTQ‘’66σσ52龙://6sigma.126.com„CTQ,„“”–––„CTQCTQ66σσ53龙://6sigma.126.com„„?„?„?„,?„6.,,.CTQ66σσ54龙://6sigma.126.comM.M.((Measure)Measure)66σσ55龙://6sigma.126.com66σσ56龙://6sigma.126.com™™™™™(MSA)™66σσ57龙://6sigma.126.com$()$$6$$(MSA)$$66σσ58龙://6sigma.126.com