6 sigmaTotal cycle time reduction(ppt 41)英文版

©MotorolaUniversity&MASET,LLC.Totalcycletimereduction©MotorolaUniversity&MASET,LLC.Abusinessachievetotalcustomersatissfactionwhenitsworkforce•Istrainedandempoweredtoconcurrentlyapplytotalcycletimereductiontoolsandqulityimprovementtoolswithincross-functionalteams•Embracesacontinuousimprovementprocesswhichsupportsmeasurementsandrewardsconsistentwithchangeobjectivesthatadjusttocustomerneeds©MotorolaUniversity&MASET,LLC.TotalcycletimeTotalycletimeistheactualtimethatpassesfromthetimeacustomerexpressesaneeduntilthecustomer’sneedissatisfied.CustomerrequestProduct/serviceForcustomer©MotorolaUniversity&MASET,LLC.Totalcycletimereduction-acompetitivetool•Responsivenesstomarketandcustomerneeds•Reducedcost•Improvedprofits•Improvedtotalcustomersatisfaction•Increasesassetutilization©MotorolaUniversity&MASET,LLC.Businessevolvesovertime•Atfirstagoodprocessisestablished•Buesinessneedsgraduallychangetheprocess.•Thechangesarenotalwaysforthebettter.•Everyonetiestodotheirbestbuttheprocessevolvestothecurrentstate.•Probablyfewpeoplehavelookedatthecompleteprocessfromstarttofinish.©MotorolaUniversity&MASET,LLC.Ifwearetoimprovewemustcompletelyunderstandwhatwedoandhowwedoitthenwewilldiscoverhowtodoitbetter.©MotorolaUniversity&MASET,LLC.•AsIs–Thepresentlevelofperformanceatwhichabusinessprocessorfunctionisoperating•ShouldBe–Alevelofperformancethatabusinesscanachieveusingcurrentresources•CouldBe–Alevelofperformancethatcantbeachievedthroughthestrategicadditionofnewresources•Issues–Problems,disconnects,and/oropportunitiesforimprovement(missing,unnecessary,orpoorlyperformingsteps).Totalcycletimeterms©MotorolaUniversity&MASET,LLC.GreastperformanceimprovementachievedwithpresentresourcesAsistime9-12monthsBusinessperformance©MotorolaUniversity&MASET,LLC.•Flowchart–Sequentialflowofasimpleprocess•Relationshipmap–Diagramshowthepiecesofasysteminterrelatewithinanorganization•Cross-functionalprocessmap–Diagramsthespecificstepstakentoaccomplishatask,organizedbywhichfunctionisresponsibleforthestep–IncludestimerequiredtoperformeachstepMappingisusedtodiagnosecycletimeproblems©MotorolaUniversity&MASET,LLC.ProcessflowchartWalkinDoorWaitinLineFillOutFormGiveFormtoCounterReceiveFormGiveFormtoGarageWaituntilReadyDriveCarintoGarageStartDriveCarOnLiftRaiseLiftHaveContainers?SelectContainerDrainOilLowerLiftCallWarehouseDeliverContainersYesNoHaveCorrectOil?PutinOilGiveFormtoCounterDriveCartoParkingLotCallWarehouseDeliverOilYesCollectMoneyCorrectChange?YesPickupCarDriveAwayExitMakeChangeNo©MotorolaUniversity&MASET,LLC.RelationshipmappingforanybusinessProductDesigns/ServicesFinanceMkt/SalesNewProduct/ServiceSuppliersMfg./OrderFulfillmentDistributionMarketPlacePersonnelCapitalRevenuesBudgetsPromotionsLeadsProduct/ServiceIdeasOrdersRawMaterials/ResourcesHumanResourcesProductTechnology©MotorolaUniversity&MASET,LLC.Assumptions:basicresearchcomplete.model&accessoriesdecided.Approximate$tospend.caravailableatdealer.DriveandarriveatdealercustomersalespersonSalesmanagerBusinessmanagerCycletimeResearchonnewcarBrowseCarsDicusscaroptionsDicussprice2H48H1H–3HSalespersonapproachescustomerPullinformationoncarAsismappurchasingacar©MotorolaUniversity&MASET,LLC.是GotomanagerforaprovalMakeanoffer20M–2HDiscussofferDiscusscounterofferReachagreementReviewofferPresentcounteroffervanishBAnoAccept?yesAsismappurchasingacar(cont.)customersalespersonSalesmanagerBusinessmanagerCycletime©MotorolaUniversity&MASET,LLC.ATakecustomertobusinessmanageryesno15M–1HAccept?BOfferacceptedGotobussinessmanageerGobacktosalesCheckoutnewcarDriveofflot5M–30MMeetcustomerFilloutformsFilloutformsGobacktosalesTotalcycletime=3H40M----54H30MAsismappurchasingacar(cont.)customersalespersonSalesmanagerBusinessmanagerCycletime©MotorolaUniversity&MASET,LLC.Getnameofdealer.salesperson&pricefrominternet20M–1HReseachcarinfo.Oninternet10M–20MTotalcycletime=45M–2h20mReciveprofileofcustomerGotodealerContratsalespersonClosedealRecallcust.ProfilefromsystemLeavelotCompletePaperworkCheckoutnewcar15M–1HcustomersalespersonSalesmanagerBusinessmanagerCycletimeShouldbepurchasingacar©MotorolaUniversity&MASET,LLC.Majorprocesscgangestakesabout12monthTeamactivityOngoinginvolvementofchampion/sponsorandsteeringcommittee39-52weeksIdentifytheprocessandplantheproject4weeksPart-time“Asis”Session3-5daysInvolveother’swithmapandissues3-5weeksPart-time“Shouldbe”Session3-5daysActionitemTeamsDevelopPlans3-5weeksPart-timeDetailedDesignandimplentation7-10months©MotorolaUniversity&MASET,LLC.Cross-functionalprocessmapping123451245“Asis”cycletime“shouldbe”cycletimeRemovedwaste©MotorolaUniversity&MASET,LLC.•Reducecycletime•Eliminatewaster–Wasteiseverythingotherthantheabsoluteminimumresourcesofmaterial,machinesandworkforcesrequiredtoaddcaluetotheproduct–Allnon-valueaddedactivityisconsideredwaste•Increaseeffectivenessofcurrentactivities.•Simplifytheprocess•Reducecost•Findhecausesoferrorsandeliminate•Redefinetheprocesscurrentlybeingused.Whycross-functionalprocessmapping©MotorolaUniversity&MASET,LLC.Choosetheprocesstobemaped•Oneofyourcriticalprocess•Ap