6西格玛-流程设计

023-10CrossFunctionalMap-1EffectiveDate:4/1/2004Copyright2000-2003SigmaBreakthroughTechnologies,Inc.Usedwithpermission.Copyright2004Cummins,Inc.AllRightsReserved.制作跨职能流程图CrossFunctionalProcessMapping(为流程再造制作流程图)(ProcessMappingforRe-design)六西格玛过程设计SixSigmaProcessDesign023-10CrossFunctionalMap-2EffectiveDate:4/1/2004Copyright2000-2003SigmaBreakthroughTechnologies,Inc.Usedwithpermission.Copyright2004Cummins,Inc.AllRightsReserved.制作再设计流程图的目的Re-DesignProcessMappingObjectives•了解流程的基本情况和价值链各环节的相关方Givenaprojectcharterandunderstandingofprocessbasicsandthevaluechainstakeholders•介绍制作跨职能流程图,也称为“泳道图“IntroduceCrossfunctional/DeploymentMapping,alsoknownasa“SwimLane”•制作基准图(跨职能流程图或泳道图)CreateBaselineMap(Cross-functional/SwimLaneProcessMap)023-10CrossFunctionalMap-3EffectiveDate:4/1/2004Copyright2000-2003SigmaBreakthroughTechnologies,Inc.Usedwithpermission.Copyright2004Cummins,Inc.AllRightsReserved.ProjectTrackerRevision5ProjectStartDate:21/01/2004ProjectTypeDataCollectionPlanforYDevelopProjectScheduleLaunchCharterImprovementDefineIdentify'YanddraftcharterCharterApprovedProcessMapC&EMatrixorFTA30DayMBBReviewPreliminaryFMEAorFTAMSADataCollectionPlanforKeyXsMBBReviewMeasure21/01/200404/02/200411/02/200425/02/200409/03/200409/03/200409/03/2004InitialCapabilityStudyMulti-VariMBBReviewContractApprovalAnalyze22/03/200415/04/200415/04/200415/04/200415/04/2004SingleorMultiFactorTests(DOE)MBBReviewImprove31/05/200431/05/200431/05/2004ControlPlanFinalCapabilityStudyFinalFMEARevisedRPNMBBReviewFinalProjectPresentation&ReportProjectSign-off&ClosureControl21/06/200429/06/200429/06/200405/07/200409/07/200409/07/200419/07/2004(Useasrequired)VOC/VOBRequirementsAnalysisProcessRedesignSolutionDesignRedesignEnterStartDateHereImprovementsDefinedProjectHopperandSponsorRoleReview6SigmaDatabasesforlikeprojectsImprovementsImplementedHandOffTraining/ProcessOwnerSign-offRedesignmapiscalculatedseparatelywithnodependenciesonotherblockdatesActualcompletiondatePlannedcompletiondateLegend2/1/020022/3/02Completioncheck项目跟踪表023-10CrossFunctionalMap-4EffectiveDate:4/1/2004Copyright2000-2003SigmaBreakthroughTechnologies,Inc.Usedwithpermission.Copyright2004Cummins,Inc.AllRightsReserved.过程再设计路线图ProcessRedesignRoadmap价值链翻译试的过程过渡计划实施收集客户之声/商业之声分析要求再设计过程解决办法的设计/开发利益相关方选择表利益相关方面谈Kano制作精益流程图Pugh概念产生Pugh概念选择讨论指南从图片和声音提炼要求要求KJ图片KJ抽样调查区分优先次序•QFD•C&E跨职能流程图经历利益相关方的世界总结要求并区分优先次序产生和选择概念试解决办法023-10CrossFunctionalMap-5EffectiveDate:4/1/2004Copyright2000-2003SigmaBreakthroughTechnologies,Inc.Usedwithpermission.Copyright2004Cummins,Inc.AllRightsReserved.跨职能流程图Cross-FunctionalProcessMap价值链ValueChain流程图步骤ProcessMapProcessStepsManufacturerDealer-Sales-Finance-CustomerServiceBuyer价值链环节相关方StakeholdersProcessStep1OfferFinancingOptionsProcessStep2ProcessStep3ProcessStep4023-10CrossFunctionalMap-6EffectiveDate:4/1/2004Copyright2000-2003SigmaBreakthroughTechnologies,Inc.Usedwithpermission.Copyright2004Cummins,Inc.AllRightsReserved.制作跨职能流程图CrossFunctionalorDeploymentMapping•记载Documents:各个职能,部门和参与流程环节活动的人之间的关系Inter-relationshipsamongfunctions,departments,peoplewhoareinvolvedinsequentialprocessdeploymentactivities.(whodoesit)Alsoknownas‘Swimlane’•揭示Reveals:障碍,返工渠道,延迟,未用空间,需要和产生的信息以及弯路Barriers,reworkpaths,delays,blankspaces,informationneededandcreated,anddetours•步骤Steps:选择范围ChoseScope明确过程步骤IdentifyProcessSteps确定顺序DetermineSequence确定关系DetermineRelationships画图DrawtheMap添加有关时间,费用,质量,详细输入和输出的数据Adddataontime,cost,quality,detailedinputs&outputs023-10CrossFunctionalMap-7EffectiveDate:4/1/2004Copyright2000-2003SigmaBreakthroughTechnologies,Inc.Usedwithpermission.Copyright2004Cummins,Inc.AllRightsReserved.准备•确认团队IdentifytheTeam•流程图的输入InputstoMapping头脑风暴Brainstorming操作手册Operatormanuals规范Specifications操作员经验Operatorexperience六要素6M’s人,机器,方法,测量,材料,环境Man,Machine(Equipment),Method(Procedures),Measurement,Materials,MotherNature(Environment)利益相关方的输入InputfromStakeholders023-10CrossFunctionalMap-8EffectiveDate:4/1/2004Copyright2000-2003SigmaBreakthroughTechnologies,Inc.Usedwithpermission.Copyright2004Cummins,Inc.AllRightsReserved.制作跨职能流程图的步骤CrossFunctionalMappingSteps1.开始于过程的流程图StartwithFlowChartofprocess2.识别过程所涉及的功能部门(价值链)并记录在纸的左侧IdentifyFunctionalgroups(ValueChain)thatprocesscrossesandrecordonleftsideofpage3.画泳道线把不同的职能部门分开Drawlinestorepresentthelanesbetweenfunctionalgroups4.从图的左侧开始,把流程图的第一步放在合适的泳道里Startonleftsideofmap,placefirststepfromflowchartinappropriatelane5.继续把流程的步骤按以下的规则放在泳道里Continuetoplaceprocessstepsaccordingtofollowingguidelines-时间从左到右上升Timeincreasesfromlefttorightacrossmap-同时发生的步骤应上下叠在一起Stepsthatoccursimultaneouslyshouldbestackedontopofeachother-箭头总是左进右出Arrowsalwaysexitonrightandenteronleftsidesofprocesssymbols-互相连接的但至少相隔一个泳道的步骤应用虚线连接Processesthatareconnected,butaremorethanonelaneapartshouldbeconnectedwithdottedlines023-10CrossFunctionalMap-9EffectiveDate:4/1/2004Copyright2000-2003SigmaBreakthroughTechnologies,Inc.Usedwithpermission.Copyright2004Cummins,Inc.AllRightsReserved.增加流程描述细节IncreasingProcessDescriptionDetail•流程图(也称方块图)FlowChart(akaBlockDiagram)显示过程步骤,而不是细节Showsprocessstep