11.W:Jim,youareonthenetagain?Whenareyougoingtogetoff?It’sthetimeforthetalkshow.M:Justaminute,dear.I’mlookingatanewjewelrysite.IwanttomakesureIgettherightgiftforMum’sbirthday.Q:Whatisthemandoingrightnow?12.W:I’veneverseenyouhavesuchconfidencebeforeanexam.M:It’smorethanconfidence.RightnowIfeelthatifIgetlessthananA,it’llbethefaultoftheexamitself.Q:Whatdoesthemanmean?13.W:Justlookatthisnewspaper,nothingbutmurder,deathandwar!Doyoustillbelievepeoplearebasicallygood?M:OfcourseIdo.Butnewspapershardlyeverreportstoriesaboutpeaceandgenerosity.Theyarenotnews.Q:Whatdowelearnfromtheconversation?14.M:Tommustbejokingwhenhesaidheplanstosellhisshopandgotomedicalschool.W:Youarequiteright.Heisjustkidding.He’salsotoldmetimeandtimeagainhewishedhe’dstudiedforsomeprofessioninsteadofgoingintobusiness.Q:WhatwillTomprobablydoaccordingtotheconversation?15.W:Ihearyourbosshasarealgoodimpressionofyouandheisthinkingaboutgivingyoutwomoredaysoffeachmonth.M:Ihopenot.I’drathergetmoreworkhourssoIcangetenoughbuckstohelpoutmytwokidsatcollege.Q:Whatdoesthemantrulywant?16.M:IheardyoutookatriptoMexicolastmonth.Howdidyoulikeit?W:Oh,Igotsickandtiredofhotelsandhotelfood.SonowIunderstandthesaying,“East,west,home’sbest”.Q:Whatdoesthewomanmean?17.W:I’mworriedaboutAnna.Sheisreallybeendepressedlately.Allshedoesisstayinginherroomallday.M:Thatsoundsserious.She’dbetterseeapsychiatristattheconsolingcenter.Q:WhatdoesthemansuggestAnnado?18.M:IcouldhardlyrecognizeSamafterhegotthatnewjob.He’salwaysinasuitandatienow.W:Yeah,hewasneverlikethatatcollege.Backthenhewould’veruninanoldT-shirtandjeans.Q:WhatdothespeakerssayaboutSam?ConversationOneM:Hi,Ann,welcomeback.How’syourtriptothestates?W:Verybusy.Ihadalotofmeetings.So,ofcourse,Ididn’thavemuchtimetoseeNewYork.M:Whatapity.ActuallyIhaveatriptheremyselfnextweek.W:Doyou?Thentakemyadvice.Dothewell-beingintheairprogram.Itreallyworks.M:Oh,Ireadaboutthatinamagazine.Yousayitworks?W:Yes.IdidtheprogramontheflighttotheStates.AndwhenIarrivedinNewYork,Ididn’thaveanyproblem.Nojetlegatall.OnthewaybackIdidn’tdoit,andIfeltterrible.M:Youarejoking.W:Notatall.Itreallymadealotofdifference.M:Hmm…So,whatdidyoudo?W:Well,Ididn’tdrinkanyalcoholorcoffeeandIdidn’teatanymeatorrichfood.IdrinkalotofwaterandfruitjuiceandIeatthemealsonthewell-beingmenu.Theyarelighter.Theyhavefish,vegetablesandnoodles,forexample.AndIdidsomeoftheexercisesintheprogram.M:Exercises?Onaplane?W:Yes.Ididn’tdomany,ofcourse.Thereisn’tmuchspaceontheplane.M:Howmanypassengersdidtheexercises?W:Notmany.M:Andhowmuchchampagnedidtheydrink?W:Alot.Itwasmorepopularthanmineralwater.M:So,basicallyit’sachoice.Mineralwaterandexercisesorchampagneandjetlag.W:That’sright.It’sadifficultchoice.Questions19to22arebasedontheconversationyouhavejustheard.19.WhydidthewomangotoNewYork?20.Whatdoesthewomansayaboutthewell-beingintheairprogram?21.Whatdidthewomandotofollowthewell-beingmenu?22.Whatdidthewomansayaboutotherpassengers?ConversationTwoW:Morning.CanIhelpyou?M:Well,I’mnotreallysure.I’mjustlooking.W:Isee.Well,there’splentytolookatagainthisyear.I’msureyou’dhavetowalkmilestoseeeachstand.M:That’strue.W:Wouldyoulikeacoffee?Comeandsitdownforaminute.Noobligation.M:Well,that’sverykindofyou.But…W:No,please,isthisthefirstyearyou’vebeentothefair,Mr.…?M:Yes.Johnson.JamesJohnson.W:Myname’sSusanCarter.Areyoulookingforanythinginparticularorareyoujustinterestedincomputersingeneral?M:Well,actually,Ihavesomespecificjobsinmind.Iownasmallcompany.We’vegrownquitedramaticallyoverthepast12monthsandwereallyneedsometechnologicalhelptoenableustokeepontopofeverything.W:What’syourlineofbusiness,Mr.Johnson?M:Weareatrainingconsultancy.W:Isee.Andwhatdoyouneedtokeepontop?M:Thefirstthingiscorrespondence.Wehavealotfstandardlettersandforms.SoIsupposeweneedsomekindofwordprocessor.W:Right.Well,that’snoproblem.Butitmaybepossibleforyoutogetasystemthatdoesalotofotherthingsinadditiontowordprocessing.WhatmightsuityouistheMR5000.That’soverthere.It’sIBMcompatible.M:Whatabouttheprice?W:Well,theMR5000costs1,050pounds.Softwarecomesfreewiththehardware.M:Well,I’llthinkaboutit.Thankyou.W:Here’smycard.Pleasefeelfreetocontactme.Questions23to25arebasedontheconversationyouhavejustheard.23.Wheredidtheconversationtakeplace?24.Whatarethespeakerstalkingabout?25.Whatistheman’slineofbusiness?PassageOneTheNewYearalwaysbringswithitaculturaltraditionofnewpossibilities.Weseeitasachanceforrenewal.Webegintodreamofnewpossibleselves.Wedesignouridealselforanimagethatisquitedifferentfromwhatwearenow.Forsomeofus,werollthatdreamyfilminourheadsjustbecauseitisthebeginningoftheNewYear,butweareseriousaboutmakingchanges.Wejustmakesomehalfhardresolutionanditevaporatesafteraweekortwo.Theexperiencemakesuslesssuccessfulandleadsustodiscountabilitytochangeinthefuture.It’snotthechangesimpossible,butitwon’tlastunlessourresolutionsaresupportedwithplansforimplementation.Wehavetomakeourintensionsmanageablebydetailingthespecificstepsthatwillcarryustoourgoal.Sayyourgoalistoloseweightbydietingandcuttingoffsweets.Butonenightyoujusthavetohaveacookieandyouknowthereisabagofyourfavoritesinthecup