Foundations of Six Sigma

Thesematerials,includingallattachments,areprotectedunderthecopyrightlawsoftheUnitedStatesandothercountriesasanunpublishedwork.ThesematerialscontaininformationthatisproprietaryandconfidentialtoMotorolaUniversityandarethesubjectofaLicenseandNondisclosureAgreement.UnderthetermsoftheLicenseandNondisclosureAgreement,thesematerialsshallnotbedisclosedoutsidertherecipient’scompanyorduplicated,usedordisclosedinwholeorinpartbytherecipientforanypurposeotherthanfortheusesdescribedintheLicenseandNondisclosureAgreement.Anyotheruseordisclosureofthisinformation,inwholeorinpart,withouttheexpresswrittenpermissionofMotorolaUniversityisprohibited.SixSigma®isaregisteredtrademarkandservicemarkofMotorola.FoundationsofSixSigma®andtheDMAICModelTableofContents•IntroductiontoProgram•SixSigmaStory•Overviewofthe“DMAIC”Model–CaseStudy•TeamPractice3-89-4042-106108-152Pages:Topic:IntroductiontoProgramComfortIssues•Breaks•Lunch•Pagers/CellPhones/Messages•Other...ParticipantLearningMaterials•YourParticipantGuideisyournotetakingandactivitytoolfortoday–ThisPGiseasytofollow,becauseitreplicatestheinstructor’soverheadslides–NotetheTableofContentsinthefrontofthisguide,whichgivesyouabasic“agenda”oftheprogram’scontentandflow•TheMemoryJoggerisahandyreferencetoolthatdescribesvariousanalysistoolsTellUsaboutYou...•YourstatisticsWhoyouareWhatyouhopetocontributeWhatyouhopetogain•WhatexperiencesorexposurehaveyouhadaroundSixSigma?30-secondtimelimit!ProgramAgenda•IntroductiontotheProgram:TheSixSigmaStory•OverviewoftheDMAICModelwithintheContextofaCaseExample•TheDMAICModelandProcessImprovementRoadmapApproximateTimesforBreaksBreakTeamPractice/PresentationAndBreakLunch*ProgramLearningObjectives•Uponsuccessfulcompletionofthistrainingprogram,youwillbeabletostatethe:–SixSigmastory,includingtermdefinitionsanditshistorywithinMotorola–RelationshipofSixSigmatothePCSScorecard•You’llbeabletoimplementSixSigmacontinuousimprovementmethodologyusingthe5stepDMAICmodel:DefineOpportunitiesMeasurePerformanceAnalyzeOpportunityImprovePerformanceControlPerformanceTheSixSigmaStoryIntroductionLearningObjectives•Uponcompletionofthisintroductorylearningsegment,you’llbeabletostatethe:–ItshistorywithinMotorolaanditsrenewedinterest–WhatSixSigmais,includingterminology–IntroductiontotheSixSigma,includingtheDMAICmodel–RelationshipofSixSigmatothePCSPerformanceExcellenceScorecardThisSixSigmaandDMAICModelTrainingLaystheFoundationforBusinessSuccessBusinessImprovementTraining:LaystheFoundationforAwareness&UnderstandingCreateExecutionExcellenceConnectiontoBusinessImperativesMakeSixSigmatheWayWeWorkinEverythingWeDoBethemarketleaderinprovidingsuperiorwirelessproductsandsolutions…LeadInternettowireless.Drivesuccessbyexceedingtheexpectationsofcustomers,consumers,shareholdersandco-workers•Customer,consumer&shareholderdrivenemployeeswinningthroughthe4Es+1;Recognizing&celebratingsuccesses.•OneMotorola/OnePCSCULTURE:•FullylinktheFrontEndexperienceandplanningprocess(Garriques)•DevelopameasurementandensuredifferentialinvestmentforMostEffectiveTalent(Nickel)•EnsureMostEffectiveTalentoccupyMostLeveragedPositions(Nickel)PERFORMANCEMEASUREMENTBusinessProcessesBusinessResults2002PERFORMANCEEXCELLENCESCORECARDPCSRev2.7StrategicObjectivesCurrentYearInitiativesSTRATEGICDIRECTIONVISION:MISSION:FINANCIAL•Deliverstrongfinancialresults-AboveindustryRONAandsalesgrowthwithmid-teensProfitability-Grownon-devicerevenuesto20%oftotalCUSTOMER&MARKET•Delightcustomersandbecomethecovetedsupplierbyalltop25customers-Cellular–25%share-3GShare–never1X-Top10inBrandValueOPERATIONAL&PEOPLE•TransformtheorganizationtoPerformanceExcellence•600score•Motivateemployeesandcreateapositiveworkenvironment•BuildactivecommunityinvolvementFebruary18,2002FINANCIAL•ImproveTotalCostCompetitivenessofproducts•Product,Portfolio,ManufacturingComplexity/CostReduction(Metty,Garriques,Pini)•E-business(Jarvis,Fullman)•ImproveoverallabilitytodeliverEnd-to-Endsolutions,contentandapplications(Soderberg,Bordelon,Garriques)CUSTOMER/CONSUMER&MARKET•DefineanddevelopCompellingProductsandSignatureExperiences•Signatureexperiencesroadmap(Garriques)•Entry-Levelphoneleaderships(Garriques)•AccessoriesandCompanionProducts(Garriques)•Improvecustomerrelationshipsthroughoperatorpartneringandcustomization•CollaborativePlanning,ForecastingandReplenishment(RegionalGM’s,Metty)•OperatorCustomization(RegionalGM’s,Garriques)•ARPUObsession(RegionalGM’s,Garriques)•Driveandsustainconsumerdemandandpull-throughprograms,andincreasetheeffectivenessofco-marketingwithoperatorsanddistributors(Frost,RegionalGM’s,Garriques)•SubstantiallyenhancethevalueandimpactoftheMotorolaBrand(Frost)•Investininnovationtoleveragetechnologyadvancementsandarchitecturetoimprovemarket/customerresponsiveness(Pini)OPERATIONAL&PEOPLE•Makethematrixorganizationwork(Zafirovski)•MakeSixSigma“TheWayWeWork”ineverythingwedo(Milano,PCSStaff)•Dramaticallyimprovesoftwarecapability&quality(Pini)LANAPCSAsiaEMEATPRGWWSCCSSSTRATEGICPLANNINGCUSTOMER&MKTFOCUSHUMANRESOURCEFOCUSPROCESSMGMTLEADERSHIPINFORMATION/ANALYSIS•ImproveEnd-t